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Reviews of Serways Hotel Heiligenroth

2.5 out of 5
Serways Hotel Heiligenroth
A3, Heiligenroth, RP

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 128 reviews" "
Rating 8 - Good. 64 out of 128 reviews" "
Rating 6 - Okay. 15 out of 128 reviews" "
Rating 4 - Poor. 6 out of 128 reviews" "
Rating 2 - Terrible. 11 out of 128 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nina

Room could be cleaner
Stayed 4 nights in Nov 2023

10/10 Excellent

Britta

Stayed 1 night in Jun 2023

6/10 Okay

Brian

Stayed 1 night in Sep 2022

8/10 Good

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Bogdan

Stayed 1 night in Dec 2021

8/10 Good

Dick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Very clean and spacious room. Thank you for the kind people in reception for refunding me the doluble-paid booking. I appreciate your help.
Stayed 1 night in Jul 2021

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not enjoy our stay.
I booked this not knowing it was a hotel on a truck stop, that being said, it was very quiet, which surprised me. My issue was with the spiders in the corners of the room, the AC kept shutting off without a timer being on (we visited when there was a heatwave) the beds were terribly uncomfortable, the person that checked us in was soooo rude and the room was not clean.
Stayed 1 night in Aug 2020

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Gerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good
It’s really easy to access, just on the motorway, always good to stay here, beds are comfy, shower is good
Stayed 1 night in Jul 2019
Response from . on Aug 8, 2019
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet room. Check-in staff spoke English. Easy to get to from A3 autobahn.
Stayed 1 night in Jul 2019
Response from . on Jul 18, 2019
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

8/10 Good

M D

Liked: Cleanliness, property conditions & facilities, room comfort
Simple, clean hotel in autobahn rest stop.
Simple, clean hotel in autobahn rest stop. Fine for one night stay while traveling. Modern bathroom.
Stayed 1 night in Jan 2019
Response from . on Jan 31, 2019
Dear guest, thank you very much for taking the time to share your feedback. We are happy that you had a pleasant stay and we are looking forward to welcoming you again in our hotel.

10/10 Excellent

Jock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, accessible from both sides of motorway. Although it is a service area it is quiet in the room. Plenty separate parking
Stayed 1 night in Nov 2018
Response from . on Nov 15, 2018
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

2/10 Terrible

Zoltán, London

The Hotel is'nt in the location as I accept it to follow the GPS coordinates.There haven't seen a sign or logo in near distance to guide the guest.
Stayed 1 night in Oct 2018
Response from . on Nov 8, 2018
Dear guest, thank you very much for taking the time to review our hotel. We are truly sorry that you had an unpleasant experience. Please be assured that this does not reflect our standards and that we follow up the situation with our team to see how we could do it better. We would be happy to welcome you soon again in our hotel.

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay!
A good place to stay to break up a long drive. Surprisingly quiet and comfortable.
Stayed 1 night in Sep 2018
Response from . on Oct 17, 2018
Dear guest, thank you very much for taking the time to share your feedback. We are happy that you had a pleasant stay and we are looking forward to welcoming you again in our hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place next to a busy motorway
This is the worst of the worst. Everything is cheap and dated, both the fittings and the equipment. The restaurant is a ghastly self-service food area. The staff couldn't care about anything. the hotel is by a lorry park and next to a motorway. I would sleep in my car rather than stay there again.
Stayed 1 night in Aug 2018
Response from . on Aug 23, 2018
Dear guest, thank you very much for taking the time to review our hotel. We are truly sorry that you had an unpleasant experience. Please be assured that this does not reflect our service standards and that we follow up the situation with our entire team. We are happily looking forward to welcoming you again despite the recent inconvenience.

10/10 Excellent

Heidi, Vandalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No service
It’s at a truck stop and men and women coming and going... ok but they also advertise their beds, it’s dirty, you can’t get clean towels or bedding. The front desk doesn’t have access to anything and is in the truck stop also ringing up customers. Not worth it
Stayed 2 nights in Jul 2018
Response from . on Aug 2, 2018
Dear guest, thank you very much for taking the time to review our hotel. We are truly sorry that you had an unpleasant experience. Please be assured that this does not reflect our service standards and that we follow up the situation with our entire team. We are happily looking forward to welcoming you again despite the recent inconvenience.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Extremely helpful staff. This hotel is part of the motorway services but perfect if you are just needed a good value bed for the night whilst travelling
Stayed 1 night in Jul 2018
Response from . on Aug 2, 2018
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stop on bundesautobahn 3
Our family stayed at Serways Heiligenroth on our way from Bruges to Nuremberg. We arrived around midnight and were a bit concerned by the apparent lack of parking and possible road noise. As it turned our, there was plenty of parking in the back and our room was very quite. The room was utilitarian, but comfortable and we had a good night's sleep. We would stay here again.I reccommed asking for a room facing the back of the building.
Stayed 1 night in Jun 2018
Response from . on Aug 2, 2018
Dear guest, thank you very much for taking the time to share your feedback. We are happy that you had a pleasant stay and we are looking forward to welcoming you again in our hotel.

8/10 Good

Mary, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel off the highway - restaurant facility for breakfast - was a good spot to stop for a night when traveling
Stayed 1 night in May 2018
Response from . on Jun 14, 2018
Dear guest, thank you very much for taking the time to share your feedback. We are happy that you had a pleasant stay and we are looking forward to welcoming you again in our hotel.

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from . on Apr 19, 2018
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, comfortable and quiet hotel
Their was a problem at check-in, it seemed that the reservation had been lost however Hotels.com quickly sorted the problem after we contacted them via Twitter. The hotel was fantastic. Really close the autobahn but without any traffic noise at all in the hotel. Our room had a balcony and windows overlooking a beautiful forest, no ugly views of the aitobahn from this hotel. Beside the hotel is a very clean and well equipped service station and the breakfast (extra charge) was good and generous. We travelled as a family and had our dog with us. The hotel fitted our needs perfectly on our cross-europe drive.
Stayed 1 night in Feb 2018
Response from N.lauf on Feb 6, 2018
Thank you for your Feedback

10/10 Excellent

Sasho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from NL on Feb 2, 2018
Thanks

8/10 Good

Michele

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and tidy if not a little slow at reception
Chickens slightly slower than normal than you would expect because the person doing the check-in also is serving the food at the services

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Check in was difficult, we arrived late and the self check-in was out of order!

10/10 Excellent

Stef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, safe
I was just doing some business nearby, so I did not explore. What I saw was pretty, safe, and clean. The staff was friendly and the room was a great value with a comfortable bed, not too hard. The TV had an HDMI input and the WiFI was sufficient for watching videos and making VOIP calls.

2/10 Terrible

Peter, Norwich, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room at the Inn
Booked online just before arriving and had reservation but on arrival told they were full. Receptionist had a piece of paper with hand written names which she counted to confirm hotel full. She was obviously unable to update the electronic system which makes it a waste of time being on Expedia. When we called Expedia to complain not only was it showing the twin room we booked but three singles available. YOU EXPEDIA NEED TO REMOVE THESE IDIOTS FROM YOUR SYSTEM.

8/10 Good

Tony, Devon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stopover
We stayed at this Hotel several times many years ago when it was part of the 'Best Western' hotel chain. Our recent stay was very pleasant, they have added air conditioning to the rooms since our last stay. Good comfortable beds, an excellent stopover if you have a long way to travel as we did. My only complaint is that we had booked a triple room for two adults and one 13 year old however they only provided us with three hand towels and only one bath towel.

10/10 Excellent

Gill, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Stopped here on drive down from the UK to Austria- it was great-so convenient with direct access to forests trails. Rooms were quiet, very clean and simple- just what we needed. Located at the services so refreshments on the doorstep- and staff friendly and helpful. We'll be staying again.

2/10 Terrible

Verified traveler

Disliked: Staff & service
few staff serving restaurant did not have enough time to attend hotel reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but Convenient
Serways Hotel Heiligenroth is at service station near highway, so if you need a hotel room near highway to move to your destination on time, it is the right place. You can eat the breakfast at the service station with two options; simple one at about 5 Euro and full one at about 10 Euro. The reception at the service station was very kind. Once again the hotel is small but it is convenient to move by car.

6/10 Okay

Gregory, Vancouver, BC, Canada

usual motel in the middle of nowhere
When we arrived we could not enter inside of the hotel. There was nobody inside or outside to give us advice. Later we discovered that hotel does not have reception, and all registration has to be provided by cofee shop personal nearby. Nothing special I can say about this hotel, excluding the fact that it was cold in the room.

10/10 Excellent

Dzeti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniel, Portsmouth

Liked: Cleanliness, property conditions & facilities, room comfort
A3 Hotel Stop
Nice clean hotel. Ideal for my quick overnight stop right on the A3. Food was service station food but hotel was clean, tidy and had everything you'd need for a quick stopover. Also had air-con and free Wi-Fi

8/10 Good

Edgar, El Paso tx

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Good room and clean. Easy access and comfortable.

8/10 Good

Alan, UK

Liked: Cleanliness, property conditions & facilities
Staging stop
Hotel in motorway service area and excellent location for overnight stay on journey from UK to Austria. Basic but very clean accommodation. Food in motorway cafe and very limited at 9pm only Burger King hot food available.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jim, Southboro MA

Liked: Cleanliness, staff & service, property conditions & facilities
A good value but hard to find
This is a newer, well-maintained property. Sparsely furnished but a high-end bathroom. Difficult to find however as the name on the outside is Hotel, not Motel, and the only way to reach it is off a one-way southbound access road for the A3 Autobahn, and if you miss it (we did) it's 15 minutes before you can get back. However it is next to a large, modern 24-hour truck stop with good food and service that also serves as reception.

8/10 Good

Jim, Stratford upon Avon

Liked: Cleanliness, property conditions & facilities, room comfort
Autobahn location with car & long racecar trailer
Fine, except arrived around 2300 after spending 22 hours in the car (snow!!) and not wanting hassle. The poor (very polite) receptionist had to ring manager 'at home' and, in the end, it took OVER 20 minutes to get a key!! Otherwise, fine and I knew the hotel/service area from previous trips down to Munich/Nuremberg. Freindly staff at breakfast and good food with it being served until 11am, which is good for very late travellers!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel and location, shame about the welcome
The hotel is conveniently located directly off the A3 but neither Google maps, Hotels.com, viaMichelin, or the hotel staff could explain exactly how to get there. We arrived for the first of two 1 night stays (outward and return) only to be told by hotel staff that we were booked for 2 nights. After a lengthy amendment to our booking we got to our room. Absolutely excellent in every respect. Clean, spacious and very comfortable. Excellent shower and the hotel even provided two cots for our 1 year old twins. We paid extra for breakfast but it was well worth it and up to typical German standards. Our return stay some 3 weeks later was the same story. The hotel believed we were booked in for 2 nights (we booked one) and they even charged us an extra ten Euros because their prices had gone up! Access to this hotel is not possible directly off the A3 for the return journey so we had to drive through the surrounding village without issue. Great hotel with super facilities, great value, somewhat spoiled by our welcome. We raised this issue with Hotels.com and this would not put us off staying there again when we make this same trip next year.

2/10 Terrible

Roemer

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Mikolai

Stayed 1 night in Nov 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Das Zimmer war schmutzig. Der Boden war total schmutzig
Stayed 1 night in Nov 2023

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2023

8/10 Good

Ilija

Stayed 1 night in Sep 2023

8/10 Good

Wolfgang

Business traveler
Liked: Cleanliness, staff & service
Ok….
Stayed 1 night in Aug 2023

8/10 Good

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Langs snelweg is top
Stayed 1 night in Jul 2023

10/10 Excellent

Herta

Stayed 1 night in Jul 2023

2/10 Terrible

Thames

Stayed 1 night in Jul 2023