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Outdoor pool, open 7 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 7 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 7 AM to 9:00 PM, pool umbrellas, sun loungers
View from Room

Guest reviews

4.7/5 Exceptional
362 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationHoi An Cloth Market9 min walk
Popular LocationHoi An Market11 min walk
Popular LocationQuan Cong Temple11 min walk
AirportDa Nang (DAD-Da Nang Intl.)52 min drive

Choose dates to view prices

  • Superior Double Room, City View, Corner

    4.7/5 guest room rating

    Room amenities

    • 387 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Double Room, City View, Corner
  • Deluxe Double or Twin Room, Balcony, River View

    4.8/5 guest room rating

    Room amenities

    • 409 sq ft
    • River view
    • Sleeps 3
    • 1 King Bed OR 2 Large Twin Beds
    More detailsDeluxe Double or Twin Room, Balcony, River View
  • Family Quadruple Room, 2 Queen Beds, Bathtub

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • River view
    • Sleeps 5
    • 2 Queen Beds
    More detailsFamily Quadruple Room, 2 Queen Beds, Bathtub
  • Junior Suite, Connecting Rooms, River View

    5/5 guest room rating

    Room amenities

    • 861 sq ft
    • River view
    • Sleeps 5
    • 1 Queen Bed and 2 Large Twin Beds
    More detailsJunior Suite, Connecting Rooms, River View
  • Junior Suite, Balcony, River View

    4.7/5 guest room rating

    Room amenities

    • 430 sq ft
    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, Balcony, River View
  • Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

    5/5 guest room rating

    Room amenities

    • 452 sq ft
    • Sleeps 3
    • 1 Queen Bed
    More detailsDeluxe Room, 1 Queen Bed, Pool View, Ground Floor
  • Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

    4.7/5 guest room rating

    Room amenities

    • 818 sq ft
    • River view
    • Sleeps 5
    • 2 Large Twin Beds and 1 Queen Bed
    More detailsDeluxe Room, 2 Bedrooms, Connecting Rooms, River View
  • Family Room, Pool View, Ground Floor

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 4
    • 2 King Beds
    More detailsFamily Room, Pool View, Ground Floor

About this area

Hoi An

Located in Hoi An, Gem Riverside Hotel Hoi An is in the city center and on the riverwalk. Hoi An Night Market and Hoi An Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Riverside Hoi An and An Bang Beach. Traveling with kids? Consider Vinpearl Land Nam Hoi An and Hoi An Impression Theme Park.

Visit our Hoi An travel guide
Map
Popular Location

What's nearby

  • Hoi An Cloth Market - 9 min walk
  • Hoi An Ancient Town - 10 min walk
  • Hoi An Market - 11 min walk
  • Quan Cong Temple - 11 min walk
  • Assembly Hall of the Fujian Chinese Congregation - 13 min walk

Getting around

  • Da Nang Station - 30 min drive
  • Da Nang Intl. Airport (DAD) - 52 min drive

Restaurants

  • Ruby Restaurant — 1 min walk

About this property

Gem Riverside Hotel Hoi An

4-star family-friendly hotel, walk to Hoi An Ancient Town
Along with a restaurant, this hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Additionally, spa services, a microwave in a common area, and free use of bicycles are onsite. All 59 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include room service and electric kettles.
Gem Riverside Hotel Hoi An offers 59 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

This Hoi An hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and portable fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Limited parking spaces
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: VND 300000 for adults and VND 150000 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Ecotours
  • Free bicycle rentals
  • Outdoor pool
  • Playground
  • Scooter/moped rentals
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Vietnamese

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • In-room accessibility

More

  • Beach towels
  • Books
  • Couples dining
  • Designated smoking areas
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for VND 400000.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: VND 300000 for adults and VND 150000 for children (approximately)
  • Airport shuttle fee: VND 350000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: VND 400000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Contactless check-in and contactless check-out are available
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 4001110267

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Frequently asked questions

Can I cancel my reservation for free at Gem Riverside Hotel Hoi An and receive a full refund?
Yes, Gem Riverside Hotel Hoi An offers free cancellation on select room rates, because flexibility matters! Please refer to Gem Riverside Hotel Hoi An cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 7 AM–9:00 PM.
Is Gem Riverside Hotel Hoi An pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Gem Riverside Hotel Hoi An?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 2:00 PM–midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (amount may vary).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 350000 per vehicle, one-way, applies.
Where is Gem Riverside Hotel Hoi An located?
This family-friendly Hoi An hotel is located on the riverwalk, within a 10-minute walk of Memory of Hoi An and Hoi An Ancient Town. Hoi An Night Market and Hoi An Market are also within 1 mi (2 km).

Guest reviews

Overall score and ratings for Gem Riverside Hotel Hoi An

4.7
Exceptional
5 - Excellent
271
4 - Good
74
3 - Okay
10
2 - Mediocre
3
1 - Poor
4
4.7
Cleanliness
4.8
Service and Staff
4.4
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check-in smooth and comfortable while we sat and had a complimentary drink. All the staff were friendly and helpful throughout. Hotel quiet and a shortish walk into the main part of town for plenty shopping and restaurants. Our room was spacious comfortable and clean with a nice view of the river and the swimming pool. Buffet breakfast had plenty of choice including a stand where they cook eggs for you. This was an oasis of calm in an eventful holiday. Nothing was too much trouble for the staff to make your stay enjoyable.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were the most friendly staff I’ve ever come across. Yummy at the front counter is the sweetest woman. Everyone was very accommodating. The rooms were large, pool was beautiful and breakfast was nice.

Stayed 9 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved everything about this hotel! It was clean, comfortable beds and had a spacious room with a balcony! The staff were so friendly and helpful! A special thanks to Lily and Yummy who helped us with wonderful suggestions of places to go, excellent restaurants and getting us taxis anytime we needed! The breakfasts were great and had lots of choices. The swimming pool was so refreshing and clean! We stayed here seven nights and we could have stayed longer! it really was our favorite hotel in Vietnam and we definitely recommend staying here!

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay of our two months in Asia

What a beautifully maintained property! And run by the kindest, most accommodating team. We booked for six nights...and extended. The food was great and served in pristine conditions. The pool is large with the perfect temperature and the hotel is located just a quick walk over the bridge from old town. Rooms are spotless and very comfortable, wifi reliably fast. We just can’t think of anything that needs improvement at this hotel!

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Easy and quick check on. Thanks to the great staff working at this property, you can’t ask for better service. They are wonderful with kids and show so much respect. We felt valued and welcomed. Quiet and able to walk to town. Thank you Yummy and Haley, and the rest of the staff for making great memories for my family. Hope to be back one day.

Stayed 4 nights in Mar 2020