Outdoor pool, pool umbrellas, sun loungers

Reviews of Oriental Boutique Hoi An

4 out of 5
Oriental Boutique Hoi An
330 Cua Dai Road, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 144 reviews" "
Rating 8 - Good. 39 out of 144 reviews" "
Rating 6 - Okay. 10 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 1 out of 144 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second time
This is our second time staying at this hotel--great design and feel, fantastic staff, reasonable price, good location, good breakfast buffet, nice pool, lovely gardens.
Stayed 3 nights in Feb 2020
Response from Le Nhu Thach on Feb 15, 2020
Dear Richard, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us one more time. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice time!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Rooms clean and comfortable- beds a little hard for me - but that’s a personal choice. Breakfast very good- but coffee could be better. The hotel has a free bus that takes you to the beach and old town several Rome’s per day. Overall a very pleasant stay.
Stayed 7 nights in Feb 2020
Response from Le Nhu Thach on Feb 11, 2020
Dear Our Guest, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Mick, Perth Australia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent every morning nad the front desk staff provided excellent service and advice.
Stayed 7 nights in Feb 2020
Response from Le Nhu Thach on Feb 10, 2020
Dear Mick, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

8/10 Good

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed at the hotel before. Enjoyed it, quite comfortable, good value, good location. Service sometimes is a bit off, mostly language barrier but sometimes common sense caused frustration.
Stayed 12 nights in Jan 2020
Response from Le Nhu Thach on Feb 5, 2020
Dear Louise, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous oasis in the middle of a somwhat chaotic small city. One can relax away from all the noise and traffic. Wonderful and friendly caring staff!
Stayed 6 nights in Jan 2020
Response from Le Nhu Thach on Jan 27, 2020
Dear our Customers, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We are wondering that could you please write a review for our hotel on Tripadvisor.com? Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Le Nhu Thach on Nov 4, 2019
Good morning from Lotus Hoi An Boutique Hotel & Spa! Thanks you for your review. Have a nice day

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Staff were so great and hotel is beautiful
Stayed 5 nights in Jun 2019
Response from Le Nhu Thach on Jul 8, 2019
Dear Sam, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We are wondering that could you please write a review for our hotel on Tripadvisor.com? Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome stay and nice down town!
they staff is very friendly and helpful. it's not mainly in downtown but the local area is quite nice and you find something to eat. the pool is a bit hot. the stay was great there. the most we appreciated the free shuttle to down town and to the beach - awesome service! (beach shuttle could maybe drive a bit longer in the evening (: )
Stayed 3 nights in Jun 2019
Response from Le Nhu Thach on Jun 21, 2019
Dear Rene, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We are wondering that could you please write a review for our hotel on Tripadvisor.com? Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but still quite nice. The staff are outstanding and will help in any way. The pool is nice but could do with a clean, but still ok to swim in. The property offers a scheduled free bus service to both the town centre and the beach at various times of the day.
Stayed 4 nights in Jun 2019
Response from Le Nhu Thach on Jun 17, 2019
Dear Our Guest, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We are wondering that could you please write a review for our hotel on Tripadvisor.com? Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was comfortable and staff were very helpful. We used the hotel free shuttle to visit Hoi An Town and the hotel’s beach. It all worked well. The Restaurant Manager, Nina, and all the staff were friendly and usually smiled. The only thing we did not like was the hotel’s location was 2.5 km from Hoi An Town. We like to walk and this location challenged our usual approach of walking places. The hotel shuttle was helpful but the schedule did not always meet our needs.
Stayed 3 nights in Apr 2019
Response from Le Nhu Thach on May 4, 2019
Dear our Customer, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We are wondering that could you please write a review for our hotel on Tripadvisor.com? Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Hoi An!
This hotel was great for what we were looking for, half way between the beach and the historic old town and a shuttle to both. The service was outstanding, the grounds were kept immaculately and the rooms are very clean. The breakfast was really over the top, great cut fresh fruit, several hot items including made to order eggs, sweet pastries, etc. We were impressed. The pool area was well maintained but maybe not suitable for little children as there was no shallow end, but great for adults. We stayed about a week and would have loved to stay longer.
Stayed 5 nights in Feb 2019
Response from Le Nhu Thach on Feb 21, 2019
Dear Greg, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We are wondering that could you please write a review for our hotel on Tripadvisor.com? Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful Hotel, amazing staff, a must see.
In my opinion This is the best places to stay in Hoi An, the rooms are spacious with really comfortable beds, all rooms seem to have at least one balcony which is great, wonderful showers too. The staff are quite simply amazing, nothing Is too much for any of them, we love them. They always have a genuine smile, enquire about your day / night and so professsional, Special mention must go to Jane, Emily, Sen, Miu Miu, Giung. Apologies guys if I spelt anyone’s name wrong. See you next year without a doubt.
Stayed 6 nights in Feb 2019
Response from Le Nhu Thach on Feb 19, 2019
Dear Alan Martin, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Garabed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfied,will definitely stay there if ever visiting Hoi An
Stayed 3 nights in Jan 2019
Response from Le Nhu Thach on Feb 12, 2019
Dear Garabed, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Excellent stay, very happy with everything. The town was beautiful and An Bang beach was worth visiting. Will recommend to anyone!
Stayed 5 nights in Dec 2018
Response from Le Nhu Thach/ Mrs on Dec 22, 2018
Dear Michelle, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

4/10 Poor

Alexander

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2018
Response from Le Nhu Thach/ Mrs on Mar 18, 2019
Good morning from Lotus Hoi An Boutique Hotel & Spa! Thanks you for your review. Have a nice day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, great breakfast, easy to walk into town 10min or take cheap taxi, avoid massage place opposite not good. Its not very close to town, but in a good area that's more local. Viet restaurant next door good, Dingo Deli café nearby very nice.
Stayed 2 nights in Sep 2018
Response from Le Nhu Thach on Sep 21, 2018
Dear Our Customer, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really nice hotel. We had two connecting rooms which was perfect for our family of 4. The staff were excellent, pool was really nice and the breakfast was good. Free bike hire was a bonus which we used regularly. They also provide a shuttle to the old town and beach, which they have a private area with free sun beds. Would definitely stay here again.
Stayed 5 nights in Aug 2018
Response from Le Nhu Thach/ Mrs on Aug 20, 2018
Dear James, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

8/10 Good

Bharat

Liked: Cleanliness, staff & service, room comfort
A great stay!
A great stay in a lovely hotel with very attentive staff and excellent service. Rooms a little dated and further away from amenities than suggested in reviews
Stayed 5 nights in Aug 2018
Response from Le Nhu Thach/ Mrs on Aug 31, 2018
Dear Bharat, Thank you very much for choosing to stay with us and we are really happy to learn that you completely enjoy your stay in Hoi An as well as our hotel. We are wondering that could you please help to publish your review on our hotel on Tripadvisor.com? We look forward to an opportunity of welcoming you back to the hotel. Wishing you all the best! Yours truly,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Very Nice Staff - Room not so nice.
The staff was very nice and accommodating and the breakfast was delicious. However the grounds were just okay, the room was very dated and the bed was hard as a rock.
Stayed 3 nights in Aug 2018
Response from Le Nhu Thach/ Mrs on Aug 31, 2018
Dear our Customer, Thank you for sharing with us that you were unhappy with our room and our bed. We are very apology for this inconvenience.We hope that you will ignore about this inconvenience and enjoy your stay with us. Yours sincerely,

8/10 Good

paul, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
All the staff are so friendly and helpful they made the stay extremely pleasant the food at the restaurant was very good
Stayed 3 nights in Jun 2018
Response from Le Nhu Thach/ Mrs on Aug 4, 2018
Dear Paul, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Jamison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Thumbs Up!
This hotel, this staff and this location were simply exquisite! I highly recommend a stay at this lovely place! They accommodate, they smile and they have a professional swag that will leave you satisfied!
Stayed 1 night in Jun 2018
Response from Le Nhu Thach/ Mrs on Jun 23, 2018
DearJamison, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We are very excited to know that you enjoyed your stay with us. We are wondering that could you please write a review for our hotel on Tripadvisor.com? Once again, we thank you very much and look forward to an opportunity to welcoming you back in the near future. Have a nice day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel in an incredible town
This is one of the nicest hotels that we have stayed at in our three months in SE Asia. Lovely staff, incredible breakfast and a really great room. Pool is really nice as well. Awesome to have this and also be so close to town. Thanks!
Stayed 5 nights in Jun 2018
Response from Le Nhu Thach/ Mrs on Jun 18, 2018
Dear Michael, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! It is our great honor having you as guests and we are very happy to learn that you completely enjoyed your stay. Could you please help to write a review on Tripadvisor.com for our hotel? We look forward to an opportunity of welcoming you back next time. Yours sincerely,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Le Nhu Thach/ Mrs on Aug 31, 2018
Dear Robert, Greeting from Lotus Hoi An Boutique Hotel & Spa. Thank you very much for choosing to stay with us and your feedback. We hope that you will choose our hotel for your next trip to Hoi An. Yours sincerely,

10/10 Excellent

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Spa
Great Find. Located about 15 min walk to old town, but the hotel has a shuttle. Great staff, very welcoming and friendly. A gem of a find.
Stayed 2 nights in Mar 2018
Response from Mr.Vinh -Sales Executive on Mar 19, 2018
Dear IIan, Thank you very much for choosing to stay with us and your feedback. We are very happy to know that you are satisfied with our service.Your good feedback are big encouragement for us to try our best more and more. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

6/10 Okay

Catherine , London

Disliked: Cleanliness, room comfort
Disappointed with the room
The room was very noisy and there was very little storage space. We paid for an upgrade to a room with a balcony but the balcony had no privacy as it was shared with the room next door.
Stayed 5 nights in Feb 2018

6/10 Okay

Bob, Ho Chi Minh City - from America

Liked: Staff & service
Disliked: Cleanliness
Great breakfast - but....
The hotel itself is ok . The beds could use some “comfort” upgrade, and the floor may have been swept, but I never found it to be mopped clean. The noise - the noise is not the hotel’s fault, but the surrounding neighborhood was loud. We also stayed during the first few day of TET and the loud speakers announcements and horrid music was LOUD at (OMG!) 4:30AM. The staff was great and the breakfast was superb. Location to beach and Old Town is ok as they provide both shuttle bus and bicycles for free. i’d Give it a 3.5 of 5, but next time I’d look at a few others before booking.
Stayed 3 nights in Feb 2018
Response from Mr.Vinh - Sales Executive on Feb 19, 2018
Dear Bob, Thank you for sharing with us that you were unhappy about our room service process. We are very apology for this inconvenience. This is our fault for letting you feel uncomfortable. We hope that you will ignore about this fault and enjoy your stay at our hotel. About the noise nearby our hotel, this is out of our control but we are so sorry about this. We will share your feedback to our colleague and try to do better for serving all of guest. Yours sincerely, Mr.Vinh

10/10 Excellent

Tom, Yorkshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel
This is an excellent hotel situated between the old town and beach. The hotel provide a shuttle bus for residents to both. The rooms are a bit dated but spacious and really clean with good quality beds and bedding. The breakfast is provided in a large dining area. The variety of food is good and is constantly replaced after being taken by guest. I have saved mentioning the staff until last. The weather when my wife and I stayed was cold and unseasonably but the staff who were obviously finding it difficult were happy friendly and helpful throughout our stay.I have no hesitation in recommending this hotel to other travelers
Stayed 4 nights in Feb 2018
Response from Mr.Vinh- Executive on Feb 12, 2018
Dear Tom, Thank you very much for choosing to stay with us and your review. We are very happy to know that you are satisfied with our service.Your good review are big encouragement for us to try our best more and more. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

8/10 Good

HT, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with friendly staffs. The hotel provide free bus to the old town and free bikes. The price of food and drinks are good. We got nice coffee for 25.000 VND. Would definitely come back again.
Stayed 1 night in Jan 2018
Response from Mr.Vinh - Sales Executive on Jan 19, 2018
Dear Honored Guests, Thank you very much for choosing to stay with us and your review. We are very happy to know that you are satisfied with our service. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Mr.Vinh - Sales Executive on Jan 20, 2018
Dear Frederic, Thank you very much for choosing to stay with us and your review. We are very happy to know that you are satisfied with our service.We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, Wonderful service
This hotel is lovely. The pool is wonderful to have on the hot and humid days where you just want to lounge around and dip into the pool to cool off. The free shuttle bus into the town centre and the free bicycle hire are fantastic as the hotel is a couple of kilometres out from the city centre. The staff are amazing - they are very friendly, helpful, accommodating and attentive and could not have done any better!
Stayed 3 nights in Jan 2018
Response from Mr.Vinh - Sales Executive on Jan 10, 2018
Dear Honored Guests, We thank you very much for choosing to stay with us and your wonderful feedback. We are very happy to know that you are satisfied with our service.Your good feedback are big encouragement for us to try our best more and more. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

10/10 Excellent

Marja, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and attentive staff. Lovely building and garden. Nice and spacious room. Bed was a bit too hard for my preference.
Stayed 2 nights in Dec 2017
Response from Mr.Vinh on Dec 29, 2017
Dear Marja, Thank you very much for choosing to stay with us and your feedback. We see your feedback that the bed is too hard. We are very apology for this inconvenience. We will fix it and do better for all of our guest. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great people
Such hospitality from the lovely staff. Very nice hotel. Great facilities (free shuttles to old town and the beach, and free bicycles , nice pool) were all great. Breakfast was really really good. Highly recommended.
Stayed 1 night in Oct 2017
Response from Thien Nguyen on Nov 9, 2017
Dear Honored Guests, Thank you very much for choosing to stay with us and your feedback. We are very happy to know that you are satisfied with our service.Your good feedback are big encouragement for us to try our best more and more. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Highly recommended
Amazing breakfast. Great room and bathroom. Nice pool. Nice hotel setting. We used the free bicycles, and the free shuttles to Hoi An town and to the beach - all worked out perfectly. And most notable was the amazing hospitality from the hotel staff - they were all so friendly and lovely. We loved the place and extended our stay. Highly recommended.
Stayed 1 night in Oct 2017
Response from Thien Nguyen on Nov 9, 2017
Dear Honored Guests, Thank you very much for choosing to stay with us and your feedback. We are very happy to know that you are satisfied with our service.Your good feedback are big encouragement for us to try our best more and more. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

10/10 Excellent

Terry, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Staff
We spen four nights at the Lotus Hotel and wished we were staying longer. The staff were all very friendly and helpful and coudn’t do enough to make sure you were enjoying your stay. The rooms were comfortable and quiet, space enough to rest up from the day’s activities. The highlight of the stay was the Eco Tour and Cooking Demonstration - a really must do. The tour started with a guided bicycle ride to a spot on the river where we took a tub boat tour through the water coconut trees. Cycling back to the hotel via the local market was a great insigh into the way the locals lived. Back at the hotel we were given a introduction into local cooking by the Head Chef and assisted in the preparation fo three local dishes, which we then had for lunch. All up, one of the best experiences we had in Vietnam and highly recommended. Many thanks to our terrific guide Enly!
Stayed 4 nights in Sep 2017
Response from Mr.Vinh -Sales Executive on Nov 9, 2017
Dear Terry, Thank you for sharing your feedback with us that you are happy with your staying at our hotel. Your good compliments are big encouragement for us to try our best more and more. We hope that you will choose our hotel for your next trip to Hoian. We are always ready welcome you back. Yours sincerely, Mr.Vinh.

6/10 Okay

May, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
sleep interrupted
The hotel amendities and staff were great but I didn't end up having a decent sleep due to the rooster on call am 3am, then 3:30am, then 4:00am, then 4:30am so on.... I think I only got about 4 hours sleep in total.
Stayed 1 night in Sep 2017
Response from Mr.Vinh - Sales Executive on Nov 9, 2017
Dear May, Thank you for sharing with us that you were unhappy because of the rooster made you can not sleep. We are very apology for this inconvenience but this is out of our control. And maybe our colleague have explained you to know why that . We hope that you will ignore about this inconvenience and enjoy your stay with us. Yours sincerely, Mr.Vinh

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017
Response from Thien Nguyen on Nov 9, 2017
Dear Stuart, Thank you for your feedback. We are very happy to know that you are satisfied with our service. We hope that you will choose our hotel for your next trip to Hoian. Yours sincerely, Mr.Vinh.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Fantastic accommodation,all staff were very friendly ,helpful about local knowledge,places to visit and where to shop. Essentially they could not do enough to make sure we were happy wit our holiday. The hotel meals were great,and, all prices good,about the same as shopping locally without having to go out into the extremely busy local shopping area. I would definitely recommend to others and rate the hotel as way above the 3star rating. Pool just great, free transport to beaches,old town,both about 10 mins from hotel driving,they even charged my iPad daily without cost and always with a friendly smile. Great location,free push bikes,for those who dare to go into local very very busy traffic....yes we did try the bikes,and,had a daring day on motorbikes as well I would rate this hotel at least 4star,so clean and friendly,just perfect. Ps take local staff advice on where to shop ,way better than dealing with old town market,where the prices seem to depend on what they think you can afford/or where you are from . Do not buy at market until you have had a good look around and avoid any deals with the tailors until you have checked prices with those nearby the hotel or recommended by hotel,same for shoes.
Stayed 9 nights in Aug 2017
Response from Thien Nguyen on Sep 4, 2017
Dear Julie, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We greatly appreciate the time you have taken to share your opinion on your stay with us in detail. The most important thing that you completely enjoyed your stay at the hotel and we are very excited about this. Indeed, we are lucky enough to have a truly dedicated team and it therefore gives us a tremendous amount of pleasure to read your comments regarding your interactions with them. It would be a genuine pleasure for us to welcome you again and please do not hesitate to contact us if you need any assistance to make your next stay an unique experience. Yours sincerely, Bui Nguyen Ly/ Mrs General Manager

10/10 Excellent

Audrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great boutique hotel with lovely pool and awesome staff. Hotel is half way between old town and Cua Dai beach and they run a free shuttle service.
Stayed 1 night in Aug 2017
Response from Thien Nguyen on Sep 4, 2017
Dear Audrie, Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa! We really appreciate the time you have taken to share your experience we are very excited that you completely enjoyed your stay at Lotus Hoi An Boutique Hotel & Spa. Please know that it was an honor having you as our guest. Again, thank you very much for your GREAT review and we hope to have the opportunity of welcoming your family once again in the near future. Best regards, Bui Nguyen Ly/ Mrs

10/10 Excellent

Jennifer, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Staff, great location
Beautiful grounds, great pool, friendly warm staff. The rooms are clean and spacious, ours had a balcony overlooking the grounds. Stepping off the busy street, you feel you are in a hidden oasis. There were 9 of us (4 adults and 5 kids) and we were able to book bikes for the whole day as long as we told the staff the day before. a 15 minute bike ride to the left took us to the beautiful beach where the hotel has a private strip for guests; to the right took us into the old town. Within walking distance is the local market where we often went for an authentic Ban Mi (bread with meat).
Ready for cooking school.
Beautiful grounds and pool
Stayed 6 nights in Jul 2017
Response from Michelle on Sep 4, 2017
Dear Jennifer, We thank you very much for your special recommendation on our cooking class. Indeed we felt much encouraged by your compliments on our property and service and there is no greater satisfaction than receiving kind words from honored guests. We trust that other travelers will find your comments as a helpful advice when looking for an appropriate accommodation in Hoi An Ancient Town with hearty services. We do hope that we have the opportunity of welcoming you back and once again, we really appreciate that you took the time to share your experiences. Yours truly, Bui Nguyen Ly/ Mrs General Manager

10/10 Excellent

nicola, preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff were always friendly and helpful. There was a lot of choice at breakfast. There is a shuttle to and from the beach and the old Town though there could be some improvement to the times. The hotel bar and restaurant are well priced and do a 241 happy hour
Stayed 3 nights in Jul 2017
Response from Michelle on Sep 4, 2017
Dear Nicola, We thank you very much for taking time to share your recent experience with us at this travel community. Kindly be known that it is our great pleasure having you as one of our honored guests and your enjoyment is exactly what we are searching for so our team is very excited to read your feedback. We look forward to welcoming you back to Lotus Hoi An Boutique Hotel & Spa. With much appreciation! Bui Nguyen Ly/ Mrs General Manager

10/10 Excellent

manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay, super friendly and helpful stafff. Great comfortable rooms. We had a fantastic stay.
Stayed 4 nights in Jun 2017

10/10 Excellent

A.M, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcoming base for exploring Hoi An
We stayed in June for a week as part of a large group for a wedding. The staff were extremely friendly, helpful and accomodating. Rooms were spacious and comfortable, breakfast was delicious, also highly reccomend the BBQ buffet if you're there on the nights they do one! The pool was lovely but in the hot weather the water was pretty warm which was a shame. Reallly the only downside. I had a massage which was incredible, and there are free bikes for hotel guests which you can take to the beach (15-20 min ride or 5 mins in a taxi/free shuttle bus), or Hoi An old town (10 mins by bike or a few mins by taxi/shuttle). We also rode through the rice paddies nearby and saw buffalo. An amazing week!
Stayed 7 nights in Jun 2017

10/10 Excellent

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Absolutely loved staying here, the staff just exceeded my expectations. The hotel is nice, quiet & has all the facilities you require. Halfway between beach & town, courtesy bus & free bicycles. Would definitely stay here again. Staff are amazing!
Stayed 1 night in Jun 2017

10/10 Excellent

Sarah, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great location, great staff!
We are a mid twenties couple that ended up staying a week at this hotel in Hoi An. The staff were absolutely amazing, so friendly and helpful. The rooms are spacious with lovely balconies to sit out on. We used their free bikes to bike to old town and the beach but they also offered a free shuttle numerous times through out the day. The free breakfast was amazing! All the fresh fruit you could imagine, ready made omelettes and so much more. I would highly suggest this hotel if you are looking for a good price point that offers serious bang for your buck!

10/10 Excellent

Rachel, Cambridge, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel and staff
Great place to stay. Lovely pool and food. Close enough to beach, old town etc to make full use of free bike hire. Really enjoyed our time here - would love to come back :)

10/10 Excellent

cazlo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel great experience
We loved our stay at the Lotus hotel. We arrived on new years day which is also a Sunday and the hotel hadn't received our booking confirmation. It was no problem they checked us in saying we could sort things out the next day. The room was lovely, breakfast varied and delicious and the staff couldn't have been nicer. There is a free shuttle bus into town or you can use their bikes for free. We were sorry to leave and would definitely head back there hopefully sooner rather than later.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had a Christmas Eve dinner for their guests that was phenomenal. The hotel was beautiful, great location, and had plenty to do on site: billiards, pool, restaurant and bar, bikes, and scooters. Great place.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff Makes This Hotel
The entire staff was incredible but, particularly, Suri, Amy, Russia, Eric, Enly and the airport car drivers! All so nice and helpful. They truly made it a special stay!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot in our favorite town
We absolutely loved our stay. Free bikes for our use took us all over town, to the beach and through the countryside. Breakfast was a lovely spread every morning and happy hour at the pool every day.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but staff the real asset
Beautiful hotel, lovely, spacious room with balcony. Immaculately clean. Great breakfast. A little bit away from the town centre but free shuttle, free use of bikes and very inexpensive taxis made it no issue at all. Everything about this hotel is perfect, but the best thing about it is the fantastic staff. Every single staff member in this hotel contributes to making it a great place to stay. Nothing was too much trouble, they were all so friendly and helpful and kind. They truly went above and beyond to make sure we had an amazing time. Definitely would stay here again.