Ratings based on 28 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Uncompromised comfort with cheap price

Posted Apr 21, 2017
Pros: Comfort and nice people.
Cons: WIFI did not work anymore when two large touring groups arrived. Door ring did not work sometimes. Elevator door is too heavy and it could hurt.
Location: Location is good enough for a balance between an old town and countryside.
Breakfast food is yummy. Staff are helpful in providing local knowledge and when emergency. One staff Phuc helped out to wrap my father's bleeding hand when accident arose. Chic decor. Price is among the cheapest of all Accor hotels.
5 out of 5
by A verified traveler

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for giving us a great rating. All of our staff look forward welcoming you again soon. Best Regards Masayuki Kobayashi
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Not far from ancient city but close to restaurants

Posted Aug 3, 2016 on Wotif
Beautiful pool. Comfortable and clean rooms good sized smaller hotel. Only minor gripe was getting pool side beverage and not always cleanup. Would not hesitate to stay there again
Comment from Hotel Management
Feb 21, 2017 by Masa, Hotel Management
Dear Roger, Thank you for posting your kind comments. All of our staff are trying to improve our services to welcome you again. Best Regards Masayuki Kobayashi
4 out of 5
by A verified traveler

Nice hotel but

Posted Jul 28, 2016 on Wotif
Nice hotel but bell boy very cheeky keeps harassing me and my girlfriend for a private car to the airport so he can get extra cash Also lied about not having buses in the town to the airport, would not recommend for couples
Comment from Hotel Management
Feb 21, 2017 by Masa, Hotel Management
Dear Guest, Thank you for sharing your comment with us. I apologize for any uncomfortable behavior by my staff. I will check and take necessary actions. Best Regards Masayuki Kobayashi
4 out of 5
by John from Newcastle

Posted Apr 4, 2016 on Hotels
A relaxing holiday
Comment from Hotel Management
by Benjamin Dupont, Hotel Management
Dear John, It is highly appreciated if you can brief with us a little more details of your experience for us to improve our facilities & service. Best Regards General Manager
2 out of 5
by Rhona from Canada

Do not stay here.

Posted Jan 28, 2016 on Hotels
i stayed at this hotel 3 yrs ago and loved it. But it has changed ownership to the Mercure chain and is in disarray. Unpleasant 4 days with 2 booked rooms- 3 room changes for both our parties due to water/ plumbing problems. It was unnervingly cold in our last 2 rooms - we wore our coats in the room at all times. The staff, although lovely, had no clue how to work the temperature controls. Despite an upgrade the second day to a room with running water, the new room had the same problem. While showering on the last day I was left wet and half clean. My friend's room burst a pipe in the ceiling flooding the bathroom and soaking all his personal items with dubious water. The wireless often goes off necessitating calls to reboot their system. We paid full price for accommodation that was misrepresented as 4 star and I got was a lengthy description of their plumbing problem and an apology via email from the manager (he was away when I asked for him and paid the bill). It was like ordering pizza and getting one with just toppings, no crust "because the baker was sick". Totally unacceptable, especially considering I paid twice the price it cost in 2013 and this property is listed as a 4 star resort.
5 out of 5
by A verified traveler

Posted Jan 8, 2016 on Hotels
Comment from Hotel Management
Apr 9, 2016 by Benjamin Dupont, Hotel Management
Thank you for your 5* ratings.
5 out of 5
Recommended
for Everyone
by A verified traveler from aus

Nice hotel and big swimming pool

Posted Jan 7, 2016
Great friendly staff Great location close to the ancient town walking distance or catch the hotel shuttle bus
Comment from Hotel Management
Jan 29, 2016 by MercureHoiAn, Hotel Management
Dear 'bec', Thank you for posting this 5* rating after your stay at Mercure Hoi An Royal, it's rewarding for the team to read that you describe as "great friendly staff". happy you find also our location to be great. Thank you and we hope to see you again. Benjamin Dupont - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Resort style hotel near town

Posted Nov 4, 2015
The hotel itself was well appointed with a great pool, breakfast was also good. The staff were friendly and helpful overall throughout our stay. Transfers to the beach are included which is a great bonus, the hotel has an arrangement with a beach bar there, usually I'd avoid such set ups viewing them as a bit of a rip off, but actually it wasn't it worked really nicely and I'd recommend. It is worth noting that the hotel offers free bike rental which is a great way to explore the nearby old town. However, be advised that by taking the bike you are fully liable for $150 if anything happens to it - ours were stolen from the town despite being locked and on a busy street. This isn't the hotels fault, but one to consider before taking the bike - it was $300 we didn't plan on spending! One odd thing about the room is that the toilet is in the shower area, more an oddity than an issue!
Comment from Hotel Management
by B.Dupont, Hotel Management
Dear Mark, Thank you for taking the time to post this review after your stay at Mercure Hoi An Royal. It is good to read that you had a great stay with us and appreciated our service. We hope to see you again. Best regards, Benjamin Dupont - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melb, Vic

A little out of Old Town in a non-descript area.

Posted Aug 29, 2015
Hotel food was below standard generally, hotel is also a bit tired, was undergoing needed work while we stayed at most times of the day. We upgraded to a poolside room which was better than standard.
Comment from Hotel Management
Aug 31, 2015 by Hotel Manager, Hotel Management
Dear Melb Vic, Thank you for your staying with us and posting this review. With our new chef joining the team we believe that our food is moving toward improvement. We apologize for the disagreement during your stay, and hope to see you again. Thank you and best regards Benjamin Dupont – Hotel Manager