Ratings based on 61 Verified Reviews

3.9 out of 5
92% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jun 26, 2017
Room was clean and quiet, staff was accommodating. They gave us a room on the second floor and we asked to change to one on the first floor due to mobility issues preventing one of us from using the stairs. They immediately switched us to one on the first floor with no problem. Free breakfast and WiFi provided. The pool is not heated and too cold to swim in at night, even in late June. Otherwise, a fantastic stay.
Comment from Hotel Management
Jun 27, 2017 by Ana, Hotel Management
Thank you for your 5 star guest rating regarding your recent stay. It is wonderful to hear that you enjoyed our clean and quiet room and found our staff professional and accommodating. We work hard to provide excellent customer service and it is encouraging when we are able to exceed our guests' expectations. Thank you for your positive feedback and we look forward to your return visit. Sincerely, Ana Manager
4 out of 5
by Tom

Perfect place to rest your head!

Posted May 16, 2017 on Hotels
A great stay - nice room, good free breakfast, clean and friendly for a great price, couldnt ask for more from this place!
Comment from Hotel Management
May 20, 2017
Dear Tom, Thank you for your positive comments on Expedia regarding your recent stay. It is wonderful to hear that you appreciated the value we provided for your clean room, "good" breakfast and friendly customer service. We strive to achieve a positive guest experience and it is encouraging when we are able to deliver on this promise. Thank you for your feedback which will be shared with my team. We hope to see you again soon! Sincerely, Ana Manager
4 out of 5
by Donna

Posted Apr 22, 2017 on Hotels
Just a quick stopover on a family trip. Clean rooms and friendly staff.
Comment from Hotel Management
Apr 25, 2017
Dear Donna, Thank you for your feedback regarding your recent stay. I am glad that you enjoyed our clean rooms and friendly staff. We take pride in the work we do and service we provide. Your kind feedback reinforce our commitment to customer service and a positive guest stay. Thank you for taking the time to share your feedback. We thank you for your business and hope to see you again soon! Sincerely, Ana Manager
5 out of 5
by Douglas

Posted Apr 10, 2017 on Hotels
This hotel is awesome
Comment from Hotel Management
Apr 11, 2017
Dear Douglas, Thank you for your feedback regarding your recent visit. I am so glad that you enjoyed your stay and had an "awesome" experience with us! We work hard to provide excellent customer service and a positive guest stay and your comment help reinforce the work we do. Thank you for your business and we hope to see you again soon! Sincerely, Ana Manager
4 out of 5
by Samantha

Good breakfast and friendly staff

Posted Mar 25, 2017 on Hotels
The free breakfast was very good. The staff was very sweet and friendly. The room needed some work, but was fine. The room was clean. Please go see the petrified forest and painted desert. It's jaw dropping beauty will astound you.
Comment from Hotel Management
Mar 27, 2017
Dear Samantha, Thank you for your feedback regarding your recent stay. It is good to hear that you found my staff professional and our rooms clean. We take pride in the service we provide and your feedback help us in our commitment to our guest service. Thank you for taking the time to complete our survey. We appreciate your business and hope to see you again soon. Sincerely, Erica Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and convenient

Posted Mar 16, 2017
Pros: Quiet and accessible.
Cons: All is ok.
Location: It's Holbrook. The Petrified Forest is nearby.
This motel is far enough away from the highway that it is pretty quiet. We stayed one night as a stop-over on our way to Scottsdale. We discovered that a phone charger had been left in Holbrook when we got to Scottsdale. Shortly after arriving and getting checked in we got a call from Quality that they had our charger and wondered what to do with it, mail it or hold it. We said hold it because we were going to stay there on the way back home. They did. We got it upon check-in and all was well.
Comment from Hotel Management
Mar 22, 2017 by Erica, Hotel Management
Thank you for your feedback regarding your recent stay. I am glad that you enjoyed your experience with us and that you were able to retrieve your phone charger. We appreciate the time you've taken to complete this review. Thank you for your business and we hope to see you again soon. Sincerely, Erica Manager
4 out of 5
by A verified traveler

Posted Mar 11, 2017 on Hotels
On a short trip but decided we wanted to stop and Holbrook was a good stopping point. There are several choices in Holbrook most of which are not choices we would typically make. The Quality Inn was a good option. The room was comfortable, very clean, and appeared to have been recently updated. The staff was very friendly and the hot, free breakfast was on par with most of the hotels where we normally stay. This Quality Inn was a good choice!
Comment from Hotel Management
Mar 22, 2017
Thank you for your feedback regarding your recent stay. I am glad that you enjoyed our clean facilities, breakfast selection and professional staff. Your kind words help us to continue in our commitment to our guest experience. Thank you again for your input and we hope to see you again soon! Sincerely, Erica Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Short, but received everything I expected.

Posted Mar 3, 2017
Pros: Half way point for trip
Cons: It was fine
Location: Don't know, passing thru
Same as above. Not much to share, got in late, left early. Great experience
Comment from Hotel Management
Mar 5, 2017 by Erica, Hotel Management
Thank you for your review. Although you stayed briefly at our motel, I am pleased that you had a great experience with us. We are located in Holbrook just off I-40 at exit 289 which is close to the Petrified Forest National Park. Thank you again for your review, and for staying with us. Sincerely, Erica Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great stat

Posted Dec 23, 2016
Great stay, room is clean and free breakfast. Quiet also. Staff is friendly. Very close to Petrified Forest National Park
4 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for choosing the Quality Inn Holbrook. We are glad that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Tammy Manager