Holcombe Rogus Vacations from $1,084

Booked a premium room for myself, partner and toddler. As always room was clean and up to standard. Unfortunately the wifi was not working, so the receptionist quickly switched rooms for us. Unfortunately again wifi was not working and the AC was stuck on cold setting. Mentioned again at the front desk, to which receptionist explained they are getting new wifi and was very apologetic. Third time lucky, we was placed in a standard room, where the wifi and AC was working fine. Staff did note down and mention because we ended up staying in a standard and not premium like booked, they would give a discount for a future booking and meal vouchers. Overall service and staff was very good- we have stayed at this same hotel 4 times previously, so although this time wasn’t our usual excellent stay, it won’t put us off returning.

The only issue that we had was a smell of bad eggs in the Henry VIII Suite which once reported was quickly dealt with.

We didn't sleep well as there were a lot of noises (fan switching on and off constantly until turned off, aeroplanes from 5am) and the bed was incredibly hard, which is a shame because the pillows were good and the room decor/layout was pleasing. The breakfast buffet was definitely one of the better I've had in my life so that rescued the score from being subpar.

Staff very courteous

Disappointed that although we were wet and tired and room was ready hotel would not let us check in early without paying £20. Absolutely in accord with their published policy but not what a decent hotel would do. Room keys did not work. Party resulted in dining room being closed and noise but no compensation. A hotel that puts money way above customer interest.