Lobby

Reviews of Country Inn & Suites by Radisson, Holland, MI

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 383 out of 1008 reviews" "
Rating 8 - Good. 344 out of 1008 reviews" "
Rating 6 - Okay. 151 out of 1008 reviews" "
Rating 4 - Poor. 80 out of 1008 reviews" "
Rating 2 - Terrible. 50 out of 1008 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024

2/10 Terrible

Deb

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Jasmine at the front desk was very professional and was willing to help anyway she could
Stayed 2 nights in Mar 2024

8/10 Good

Debbie

Liked: Amenities
It was set back from the highway.
Stayed 2 nights in Mar 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. My only complaint is that the walls were very thin, and I heard things from next door that I'd rather not.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there 25 years ago and it hasn’t changed. In a bad way. The property needs to be bombed. Seriously. Old, warn, filthy and a cleaning room staff who begs for tips by knocking at your door at different times of the day holding towels. Not kidding! The only nice, helpful people were the 2 gals at the front desk on 2 different shifts, albeit in tee shirts and or sweat pants. It looked like they were called into their shifts while sleeping & fell out of bed to get to work quickly. The young man at breakfast said I’m sorry at least 4 times as there were several items out of stock. He actually took a picture of the fridge & shelves in the back room showing my how bare it was. We won’t be back.
Stayed 1 night in Mar 2024

6/10 Okay

Ivan, Holland

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was not really that clean. There was a dirty wash cloth in the corner of the room and it was kinda dusty. The sheets on the bed also has quite a few stains
Stayed 2 nights in Mar 2024

10/10 Excellent

Greylyn

Stayed 1 night in Feb 2024

10/10 Excellent

cindey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Allie on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service
It was conveniently located; the staff was polite and the rooms were clean. The area felt very old with large vacant buildings adjacent to the property. The breakfast was also mediocre at best.
Stayed 5 nights in Feb 2024
Response from Allie on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Rowan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over. Staff great!
Stayed 1 night in Jan 2024
Response from Allie on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Very accommodating for our dog.
Stayed 1 night in Jan 2024
Response from Allie on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Rebecca Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was perfect. No complaints.
Stayed 1 night in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great find! The property is clean and well maintained. The full breakfast was so good with lots of options for anyone. All the staff were friendly and courteous. If I could change one thing, I would have like housekeeping service every other day, but otherwise, it was wonderful. I will return!
Stayed 4 nights in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

JYM, West Chicago

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was near alot of stores and restaurants but still tucked away and quiet.
Stayed 1 night in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Kristi

Rooms were clean and minimal noise
Stayed 1 night in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Allie on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Hope, Holland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs a hot tub
Stayed 2 nights in Nov 2023
Response from Allie on Nov 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Kerry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hot breakfast was fine, the coin-op laundry was convenient, and the room was quiet.
Stayed 2 nights in Nov 2023
Response from Allie on Nov 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay.
Stayed 2 nights in Oct 2023
Response from Allie on Oct 31, 2023
Thank you! Looking forward to seeing you again!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk associate was very friendly, the room was clean and the breakfast was great
Stayed 1 night in Oct 2023
Response from Allie on Oct 29, 2023
Thank you for the great review! Look forward to seeing you again!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary overnight stay
Overall hotel was ok. I dropped my pillow in the rainy parking lot. I removed one of the pillow cases to put on mine for the night and there was dried blood on the pillow. Room just needs aome updating in the bathroom. Free breakfast was pretty good. I could hear the ppl on either side of us.
Stayed 1 night in Oct 2023
Response from Allie on Oct 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in Holland for a wedding and our room was outstanding and the location was close to the venue
Stayed 1 night in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could use more variety of food
Stayed 4 nights in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, nice room, would stay here again.
Stayed 2 nights in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when business brings me near Holland.
Stayed 2 nights in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Kristina

Business traveler
Liked: Cleanliness, staff & service, room comfort
The hotel was what I expected. It rained a lot so there was a leak in my room near the ac/heater unit. Water was on top of the unit inside the room and the floor was wet. Beyond that I was happy with my stay. The breakfast was really good!
Stayed 2 nights in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Joann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Allie on Oct 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Urbano

Traveled with family
Disliked: Amenities, property conditions & facilities
We booked 2 nights at this property and we left after the 1st night. Pillowcases were filthy , bed sheets had stains and the floors upon entrance were also dirty. We ended up booking another hotel because we couldn’t stand to stay the second night. Asked the hotel for a refund for the second night and haven’t heard back.
Stayed 2 nights in Oct 2023
Response from Allie on Oct 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Adelys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pretty clean and peaceful
Stayed 2 nights in Oct 2023
Response from Allie on Oct 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Fantastic!!! Got this place for a return when in Holland.
Stayed 1 night in Oct 2023
Response from Allie on Oct 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

ELIZABETH, Seattle

Traveled with partner
Disliked: Staff & service
This hotel is very basic. The room had everything we needed and was attractive on the surface. However, they do not provide housekeeping services every day, and although we had enough towels, there was nowhere to put our used towels—not even a single towel bar in the bathroom. There was only one hook on the bathroom door. The bathroom was cramped and grotty, with a brown ring (mildew?) around the plastic tub/shower liner. The blankets on the bed were exceedingly light and thin and there were no extra blankets in the room. The HVAC was noisy but we were able to turn it off at night to get some quiet—a plus. There was a tiny microwave placed oddly low—you had to squat down to use it. Breakfast buffet was provided but nothing special. Check-in was slow. Location was just okay, in a mall that was nearly empty and next to a movie theater. The whole hotel building showed signs of neglect. I probably would not stay there again.
Stayed 2 nights in Oct 2023
Response from Allie on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was difficult to find, even with GPS it sent me to another hotel. The staff there told me that it was a daily occurrence that people come there thinking they are at the Country Inn Suites.
Stayed 1 night in Oct 2023
Response from Allie on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Michelle

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Allie on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
A very nice place to stay. Great location to go shopping, eating and downtown Holland. Definitely stay there again. Beds comfortable.
Stayed 2 nights in Oct 2023
Response from Allie on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Pei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like: It is in a quiet area and convinent Dislike: Deposit required, no hair dryer in the room you need to ask for.
Stayed 1 night in Oct 2023
Response from Allie on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jolynn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Check out was 12 instead of 11 which helped as we had lost an hour with time change. The front porch at the entrance was quaint.
Stayed 1 night in Sep 2023
Response from Allie on Oct 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Laurie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price.
Stayed 2 nights in Sep 2023
Response from Allie on Oct 3, 2023
Thank you! Look forward to seeing you again!

10/10 Excellent

Gissoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Allie on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could be better, could be worse
The room was clean and we rarely heard any people, my only concerns were it smelled kind of odd (hard to tell if it was a wet carpet smell or maybe from dogs) and the mini-fridge kept sporadically making this loud clacking noise, so I got very little sleep. The employee at the front desk after 11pm was friendly and likeable!
Stayed 1 night in Sep 2023
Response from Allie on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was kind and helpful. The room was large and clean. Amenities were nice: refrigerator, microwave, hair dryer, iron, travel toiletries. Bed was comfortable, good AC/cooling unit, strong water pressure in the shower (got hot fast), plenty of towels. Full breakfast was delicious and included: scrambled eggs, slices of fried potatoes, sausage, danishes and bagels, choice of cereals, self service waffle station, juice choices, coffee and tea. We did wish that the sign off the service road was larger so it would have been easier to find. We will enjoy staying here in the future!
Stayed 1 night in Sep 2023
Response from Allie on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Edna

Stayed 1 night in Sep 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

martha

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Allie on Oct 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance of the Coppercraft Distillery.
Stayed 1 night in Sep 2023
Response from Allie on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Merrill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No surprises
I have stayed here multiple times. Generally during the zenith of the tourist season when u r at capacity. Nothing fancy about the hotel but fits the bill. clean, includes breakfast, is affordable, staff is always friendly, helpful, and a ccomdating. You have a good product.
Stayed 1 night in Sep 2023
Response from Allie on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, helpful staff
Stayed 1 night in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Justin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff gave another guest a key to our room and he walked in on my wife and I getting ready for a wedding. They were not sympathetic and barely apologized. Not sure how you can give another guest a key to a room when you just checked us into that room no less than an hour ago. Very unprofessional and do not recommend staying here. Plenty of other nicer hotels in the area that deserve your business.
Stayed 1 night in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Love the choices of tea and cookies at the front desk. It seemed that the breakfast had sufficient varieties, except we were in a hurry, didn’t get to eat it.
Stayed 1 night in Sep 2023
Response from Allie on Sep 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!