Exterior

Reviews of Holiday Inn Express Holland, an IHG Hotel

2.5 out of 5
Holiday Inn Express Holland, an IHG Hotel
12381 Felch Street, Holland, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 624 out of 948 reviews" "
Rating 8 - Good. 249 out of 948 reviews" "
Rating 6 - Okay. 44 out of 948 reviews" "
Rating 4 - Poor. 17 out of 948 reviews" "
Rating 2 - Terrible. 14 out of 948 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast friendly staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Joseph,Thank you so much for taking time out of your day to leave us a review about your recent stay at the Holiday Inn Express of Holland! We appreciate your kind words about our staff and our breakfast. We do hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Laura,Thank you so much for leaving us a review about your recent stay at the Holiday Inn Express of Holland. We are so pleased to hear that you enjoyed your stay with us and we hope to see you again the next time you find yourself in the area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Melissa

Traveled with family
Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Melissa,Thank you so much for taking time to share your experience at the Holiday Inn Express of Holland. We are so happy to hear that you enjoyed your stay with us and we are looking forward to your next trip out to the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Renee J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed these rooms. They were immaculate and comfortable. We had the 4th floor corner and it was great. The hot tub and pool are great too.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Renee J.,We are so glad to hear that you enjoyed your stay with us! We look forward to seeing you again on your next trip out to the Holland area.Sincerely,Erica Cowan

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 15, 2024
Dear Cassandra,Thank you so much for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are very pleased to hear that you enjoyed your stay with us and we look forward to seeing you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Tabatha,We are so pleased to hear that you enjoyed your stay with us! We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice here. Very clean. Friendly and helpful staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Hello Abigail,Thank you so much for leaving a survey about your stay with our hotel! We are so glad to hear that you enjoyed your stay with us and we appreciate your kind words about our staff and property. We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Tamara,Thank you for leaving us a review! We are so pleased to hear that you enjoyed your stay with us. We are looking forward to seeing you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for a weekend trip. The hotel was clean and it had kind and helpful staff.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Cheryl,Thank you so much for your kind words about our hotel! We truly appreciate it and are so glad you enjoyed your stay with us.We hope to see you again soon!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfy beds and great pool area
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Hello Debra,Thank you so much for your kind words about our hotel! We are so glad you enjoyed your stay with us.We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express Holland

10/10 Excellent

bria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Hello Bria,Thank you so much for providing us with your feedback! We are glad to hear that you enjoyed your stay with us.We are looking forward to seeing you again!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

Braxton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chastity

Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Chastity,Thank you so much for taking time to fill out a survey! We are very pleased to hear that you enjoyed your stay with us and are looking forward to seeing you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express

8/10 Good

Ivan, Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth, Morgan Hill

Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tamra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
property was very nice. Rooms were clean and beds were comfortable and nice. Breakfast was excellent. Would stay again anytime
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Hello Tamra,Thank you for taking time out of your day to leave us a review. We appreciate your comments about your stay and are looking forward to your next arrival with us!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

Corrina

Best value for money, ever
We’re on a coast-to-coast road trip and this is by far the best hotel we’ve stayed in. Scrupulously clean rooms and adequate bathroom toiletries. Quiet with not a peep from outside or the other rooms. Breakfast was hot and delicious. Will definitely return.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Hello Corrina,Thank you so much for your kind words about our hotel! We are glad you enjoyed your stay with us and are excited for your next trip out to the Holland area!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast staff was very pleasant and helpful.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Hello Mark,Thank you so much for leaving us a review about your recent stay with us. We are very happy to hear that you found our staff to be pleasant and helpful! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpful.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Hello Nancy,Thank you for your kind words about our staff! We appreciate you taking the time out of your day to tell us about your most recent stay with us. We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

William K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Good, only thing was the juice dispenser wasnt working at start of breaskfast 2nd day. The girl had it working a little later.
Stayed 2 nights in Nov 2023
Response from General Manager on Jan 2, 2024
Hello William,Thank you so much for taking time out of your day to leave us a review about your most recent stay with us. I am sorry to hear that you had an issue with our juice machine in our breakfast area. We appreciate your patience as we worked to get it back up and running for you! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Jerry

Stayed 1 night in Nov 2023

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

bodhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Do not regret my stay here. Beats other hotel prices and has better amenities. The hot tub is amazing!
Stayed 2 nights in Nov 2023
Response from General Manager on Jan 2, 2024
Hello Diana,We are so happy to hear that you enjoyed your stay with us! We hope to see you again on your next visit out to the Holland area!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and clean
Stayed 2 nights in Nov 2023

10/10 Excellent

emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It is perhaps unique in its design I've never seen a Holiday inn Express that was built in this fashion quite a beautiful building
Stayed 1 night in Nov 2023
Response from General Manager on Jan 2, 2024
Hello Joseph,Thank you for leaving us a comment about your most recent stay with us! We appreciate your feedback on our unique building, as we like to display the Dutch Culture that resonates within the city of Holland. We are looking forward to your next visit to the city of Holland!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Darryl

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Staff and check in super easy and nice. The hotel is clean, comfortable mattress and pillows. The hotel itself is old and outdated, the breakfast room is in despret need to be overhauled. Two lg. containers of coffee that were empty and a long wait till new coffee was finished brewing for one of the containers. However the breakfast choices gave way more variety then in other hotels of the same price range.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 2, 2024
Hello Paul,Thank you so much for taking time out of your day to leave us your comments on your most recent stay with us. Your feedback is the most important tool we have to improve our services we provide our guests. We appreciate your kind words about our staff and hotel, but I do apologize for the inconveniences you experienced during breakfast. We will work with our Food & Beverage team to ensure that any deficiencies that caused these issues are corrected so that situations like yours do not happen again. We hope that with our continued efforts to improve every stay for our guests we will see you the next time you find yourself in the Holland area.Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

6/10 Okay

Nicole

Liked: Staff & service, room comfort
Adequate but not exceptional
The bed was very comfortable and the bathroom was clean and had good water pressure. The carpet is old and desperately needs to be updated/deep cleaned and the caulking around the hot tub in the room had black mold.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 2, 2024
Hello Nicole,Thank you so much for taking time to provide us with your feedback about your most recent stay with us.We appreciate your kind words about the cleanliness of our bathrooms and the comfort of our beds. I am terribly sorry that the rest of the room did not meet your expectations. I do want to assure you that guest satisfaction is of the utmost importance to us. I will be bringing these items you mentioned to our Maintenance Department so that we can work on correcting the deficiencies you experienced so that situations like yours do not occur again.We hope that with our continued effort to improve every stay for our guests, you will give the Holiday Inn Express another try when you find yourself in the Holland area.Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

Rob

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

8/10 Good

Keith

Traveled with family
It has a Michigan shaped pool.
Stayed 1 night in Sep 2023

8/10 Good

Carol

Liked: Property conditions & facilities, room comfort
Comfy stay
Very comfortable and quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Geoff

Stayed 1 night in Sep 2023

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we were late risers in the morning, we did not receive clean towels and the trash was not emptied on a daily basis. Everything else was wonderful.
Stayed 4 nights in Sep 2023

8/10 Good

Glenn

Stayed 1 night in Sep 2023

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient-no surprises.
Stayed 2 nights in Sep 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Dale Ann

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Clean and convenient . We would stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Roger M.

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Breakfast is very generic and bought from Cisco in already prepared form. HIE used to have the food actually prepared on site, now they just microwave it and it tastes like it. This is probably industry wide now though.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bill

Stayed 3 nights in Aug 2023

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Pool area was spacious and pretty. Rooms were cleaned each day. Employees were friendly and pleasant.
Stayed 3 nights in Aug 2023