Exterior

Reviews of Microtel Inn & Suites by Wyndham Holland

2 out of 5
Microtel Inn & Suites by Wyndham Holland
643 Hastings Ave, Holland, MI

Reviews

7.2

Good

Rating 10 - Excellent. 241 out of 1003 reviews" "
Rating 8 - Good. 359 out of 1003 reviews" "
Rating 6 - Okay. 204 out of 1003 reviews" "
Rating 4 - Poor. 118 out of 1003 reviews" "
Rating 2 - Terrible. 81 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Viviana

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Viviana, We are sorry to hear that you did not fully enjoy your stay with us. We value your feedback and will share it with the appropriate teams for review. Your experience is important to us, and we hope to welcome you back in the future.

8/10 Good

Robert, Saginaw

Stayed 5 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Robert,We're delighted to hear you enjoyed your stay with us! If there's anything we can do to make your next visit even better, please reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Ivelisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff work hard at keeping it clean. Nice and friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Ivelisse,Thank you for your positive feedback regarding our hardworking and friendly staff. We pride ourselves on providing excellent service, and it's great to know that their efforts were appreciated. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jason

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and staff was nice. Very good for the price.. no complaints..
Stayed 1 night in Feb 2024
Response from Vickie, Manager on Feb 9, 2024
Thank you for your feedback. We enjoyed having you stay with us and hope to see you again soon.

8/10 Good

Seth, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Seth, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Christopher

Business traveler
It’s a simple hotel that was in a convenient location
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Christopher,Thank you for choosing our hotel for your stay. We appreciate your feedback on our convenient location. If you have any further comments or suggestions, we would love to hear them.

10/10 Excellent

Hubert J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It fit our needs.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Hubert J.,Thank you for choosing our hotel for your recent stay. We are pleased to hear that our accommodations suited your needs. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Kathy

Traveled with family and small children
Liked: Staff & service
The first room has a period stain on bedsheets.
Stayed 1 night in Dec 2023
Response from Vickie, Manager on Dec 29, 2023
Thank you for your feedback. I am sorry that you had that issue. I will speak to my housekeepers to make sure that there are not any stains on the sheets. We hope to see you again in the future.

2/10 Terrible

Héctor

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Héctor, We apologize if your recent experience with us did not meet your expectations. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

8/10 Good

jung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello jung,Thank you for choosing our hotel for your recent stay! We're delighted to see that you had a positive experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was quiet. I was able to rest in peace. Way better that some other hotels in the area.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Skylar,We're delighted to hear that you had a peaceful stay with us and that our hotel exceeded your expectations. Providing a quiet and comfortable environment for our guests is always our priority. We appreciate your kind feedback and hope to welcome you back for another restful experience in the future.

10/10 Excellent

Skylar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
It's a good hotel. Staff is great. Breakfast is good. Only thing I could say to improve is possible activities at the hotel. There isn't much to do here but that's a personal preference.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Skylar,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the overall experience, especially the exceptional service from our staff and the quality of our breakfast. We understand that having more activities on-site would enhance your stay, and we appreciate your suggestion. We'll definitely take it into consideration for future improvements. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Skylar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Staff is friendly and the place was clean. We will stay here again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Skylar,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our staff to be friendly and our place to be clean. We can't wait to welcome you back on your next visit.

8/10 Good

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and met our needs at a reasonable price. Our queen bed was really a full size but we survived. Decent breakfast with pancakes, omelets, cereal and bagels.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Terence,Thank you for choosing our property for your stay. We're glad to hear that it met your needs and that you enjoyed our reasonable pricing. We apologize for any inconvenience caused by the bed size discrepancy, but we're glad to hear that you were still able to make it work. It's great to know that you enjoyed our breakfast options. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Hakim

Liked: Amenities, property conditions & facilities
Nice
Stayed 4 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Hakim,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear that you enjoyed your stay. If there is anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Lois

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Lois,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience during your time with us. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to hosting you again in the future!

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Leonard,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Robert

Stayed 5 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Robert, We appreciate you choosing our hotel for your stay! If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and aim to continuously improve our services. We hope to welcome you back again in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just some dust in the corners on the floor not really bad.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 10, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Kevin,Thank you for taking the time to leave a positive review of our hotel! We are thrilled to hear that you had an enjoyable stay with us. We strive to provide an exceptional experience for all of our guests, and it is always rewarding to receive feedback like yours. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
We brought our dog and loved we got a pet friendly room. Very clean and breakfast was good.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Pamela,Thank you for choosing our hotel for your stay and for your positive feedback on our pet friendly room and cleanliness. We are glad you enjoyed our breakfast. We hope to have the chance to welcome you and your furry friend back in the future.

8/10 Good

Rosalind

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Rosalind,Thank you for your positive rating! We are thrilled to hear that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

Elaine

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello Elaine,Thank you for your positive feedback! We are thrilled to hear that you had a wonderful stay with us. We hope to welcome you back soon!

8/10 Good

Olivia

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice large room, very friendly staff. Excellent breakfast. Some of the bedding mattress covers need replacing. Overall a very nice stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Olivia,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us, especially our spacious rooms and friendly staff. We appreciate your comment about the bedding and we will address it promptly. We hope to welcome you back soon!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Great breakfast and friendly staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Karen,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. We strive to provide a peaceful atmosphere and excellent service to all our guests. We hope to welcome you back soon!

8/10 Good

Tedd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Tedd,Thank you for your positive review! We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed elsewhere nearby and I’m much more comfortable here
Response from Manager on Oct 26, 2023
Hello Robert,We're so glad to hear that you found comfort in our hotel! Thank you for choosing us as your preferred accommodation. We look forward to welcoming you back soon!

8/10 Good

Allison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for a simple overnight stay. It was located near where we needed to be, easy to find, and reasonably priced. The rooms are dated and could use some updates, but we just needed a place to sleep. The breakfast was good and better than a typical continental breakfast as it included hot choices such as pancakes, eggs, biscuits, and gravy. We would stay here again when we are in the area.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Allison,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service
I’ve stayed in several different rooms here and I know what to expect
Stayed 4 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Robert,Thank you for your continued loyalty! We appreciate your feedback and will continue to provide you with consistent quality and service during your future stays.

4/10 Poor

Elizabeth

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Elizabeth, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Jimmie

Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Jimmie,Thank you for taking the time to leave us a perfect rating! We are thrilled to hear that you enjoyed your stay with us. If you have any future travel plans, please do not hesitate to reach out to us again. We would love to welcome you back for another exceptional experience.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price. New carpet. Nice staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Heather,Thank you for your kind words! We're delighted to hear that you enjoyed our affordable rates, new carpets, and friendly staff. We hope to welcome you back soon for another wonderful stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from Manager on Oct 15, 2023
Hello Robert,Thank you for your positive review! We're ecstatic to hear that you had a great experience with us. We hope to welcome you back in the future!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Oct 14, 2023
Hello John, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Your satisfaction is important to us and we will address your concerns promptly.

10/10 Excellent

Marianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Marianne,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Carlin

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly but the hotel was very run down and needs to be remodeled. I would not stay there ever again!
Stayed 1 night in Jul 2023
Response from Manager on Oct 11, 2023
Hello Carlin,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Bill

Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Bill, Thank you for sharing your recent experience with us. We are sorry to hear that we did not meet your expectations during your stay. We strive to provide excellent service to all our guests, and we regret any inconvenience caused. We appreciate your feedback and will use it to improve our services. Should you have any further concerns, please feel free to contact our management team directly.

8/10 Good

mark

Traveled with partner
Liked: Property conditions & facilities
Very comfortable mattress
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello mark,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our mattress. We appreciate you taking the time to share your experience.

10/10 Excellent

Jack

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room is ok but dated. Bathroom floor is disgustingn but laid towels down to walk on it. Does have fridge and microwave
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Jack ,Thank you for taking the time to complete our survey and share your experience! We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Wei, Ellisville

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Wei,Thank you for your perfect rating! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

James

Traveled with family
Liked: Staff & service, amenities
You get what you pay for … it’s clean, staff is nice and it’s affordable. It’s also old, rooms are tiny and in desperate need of update. Tissue holder was falling off the wall, vending machines mostly empty.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello James ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Elizabeth,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Tuyen

Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Tuyen, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Patricia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Bob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Bob,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Sarah

Disliked: Property conditions & facilities
Stinky hotel
The rooms smelled so bad I could not sleep. The bathroom floors were filthy.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Sarah ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Michael

Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Hello Michael,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Jinsun

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Jinsun, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

BECKY

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the price
Stayed 2 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello BECKY,We appreciate your rating of our hotel and the feedback you have shared pertaining to our price. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Heidi

Disliked: Cleanliness, property conditions & facilities
The first room smelled like mold and urine so we had to ask for a different room. In the 2nd room, there was dried blood on the sheets and dirt on the pillowcases. It was bad enough that we had to sleep at the foot of the beds with no pillows or blankets because everything was so dirty. I used the points I earned through traveling with Expedia for this room and regret it. My kids had to use their duffel bags as pillows. How this place is rated a 7 is beyond me.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Heidi, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.