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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
422 E 32nd St, Holland, MI

Reviews

7.0

Good

Rating 10 - Excellent. 125 out of 668 reviews" "
Rating 8 - Good. 231 out of 668 reviews" "
Rating 6 - Okay. 151 out of 668 reviews" "
Rating 4 - Poor. 111 out of 668 reviews" "
Rating 2 - Terrible. 50 out of 668 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Sheila

Traveled with family
The ice machine was broken. However, an employee did offer me ice from a bag that had been purchased.
Stayed 2 nights in Mar 2024

6/10 Okay

David

Disliked: Property conditions & facilities
Ok for the price. Told me to call in the morning and ask my questions bc he didn’t deal with that stuff….late checkout?!??
Stayed 1 night in Mar 2024

6/10 Okay

Austin

Stayed 2 nights in Mar 2024
Response from Allie on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very proactive when I was given a room that hadn't been cleaned yet...I got a new one very fast...the new room was very clean and comfortable...my only concern was that the blackout drapes didn't cover the entire window...so only some semi-view blocking drapes were in place...which led me to believe that anyone could look into my room...management might want to re-evaluate that decision...
Stayed 1 night in Jan 2024
Response from Allie on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

john

Stayed 1 night in Jun 2023
Response from Allie on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Kara

Traveled with partner
Disliked: Amenities
Our room had an awful smell. Thankfully the window opened because I gagged when we walked in. The carpet in the hallway and on the stairway desperately needed a vacuum. When we checked in the man at the counter wasn’t welcoming at all. He told us due to his computer having issues he didn’t have a king room for us so he put us in a queen. Okay, whatever. But I didn’t appreciate still being charged for a king room. If anything I should have received an additional discount for the inconvenience. Thankfully the bed was clean and comfortable and the man at the desk when we checked out was much friendlier. I’d stay again if I had to but I wish I would have just spent the extra $50 for a better experience.
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Richard, Saginaw

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was nice but the property is run down and not cleaned well at all. The walls were filthy in the room and it smelled moldy. Furniture looks new but it’s inside a rundown old building that’s very poorly cleaned.
Stayed 2 nights in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service
The hotel was mostly clean, a bit shabby, but no real issues. Breakfast was fine. I appreciated that they had hot water in the lobby for making tea
Stayed 1 night in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Tyler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we had to wait for about 10 minutes for a staff worker to check us in. Then we got to our room to find it was not what we reserved so we talked to the front desk to see if we could switch rooms to what we booked and the room they gave us was not cleaned. They eventually cleaned the room but we were had to wait over an hour from when we arrived.
Stayed 1 night in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We had gotten to hotel a little after check in time and the room had not been cleaned so they moved my husband and I to a room with double beds and the one mattress was stained. The breakfast was horrible. Will not stay there again.
Stayed 2 nights in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

James David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just do NOT stay here, facilities were FILTHY & POORLY maintained.
Stayed 2 nights in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Beth, Clarendon Hills

Disliked: Property conditions & facilities
No elevator. Hallway carpet old and shabby. Noisy. Questionable location.
Stayed 1 night in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Andrew

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire property, especially the room, smelled like cigarettes.
Stayed 2 nights in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool wasn’t working and from other reviews I gathered that it has been a while. The signed claimed it was for ‘maintenance’ but I don’t think so. Side door of building was not locking indicated by another ‘sorry for the inconvenience’ sign. We found a pair of dentures on the windowsill in our room. Pretty gross. How this was missed by the cleaning staff is an indication of how tired this hotel is. The rate was wicked $$ and that is what motivates me to write my first review of anything ever. Don’t go to this hotel if it’s $225 a night like we paid.
Stayed 2 nights in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the carpet needing a thorough deep cleaning, the pool area was not in service and we were unaware of this until after we checked in. The staff did not inform us of this, we happened to see the sign on the door to the pool as we walked by.
Stayed 2 nights in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Louis J

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the Shanghai restaurant across the parking lot.
Stayed 2 nights in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst Hotel I've stayed in and I'm 61 . The toilet didn't flush, the bathroom ceiling had multiple repairs and still looked unsafe. The bathroom door had damage and was screwed together with the screws pertruding out the back of door. Cobwebs in the corners, the pool was dirty mold in shower and an attendant that was hard to find if at all. When we checked out nobody was around, so we left keys on the counter. My Wife and I were Very Disappointed with this facility. Whether this is Franchised or not Quality Inn should have more Pride than this. I do have Pictures available if you're interested in seeing them. Disappointed
Stayed 2 nights in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here
This was the most disgusting hotel I have ever stayed in. So bad that I booked another hotel for my second night and was stuck paying for both. The staff was great but I will never stay at another Quality Inn! The quality was awful!
Stayed 2 nights in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Darlene

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It hasn't been updated in a very long time. the breakfast was sparce at best. The room was clean thankfully, but for $233.00 a night we expected it to be at least a 2-star rating!
Stayed 1 night in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Martha

Stayed 1 night in Aug 2023
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Carson

Stayed 1 night in Aug 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Jayme

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We literally checked in and immediately tried to get a refund after we saw our room! It was dirty the carpets felt wet. They said they were unable to give us a refund since we paid in cash so they ended up putting us in a different room which was very slightly better. Tolerable I suppose. We had no choice given the fact they would not refund our money.
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lawrence

Liked: Staff & service
The Motel is getti g run down. The Breakfast provided was terrible. No fruit, with only bread and a few yougerts.
Stayed 1 night in Aug 2023
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
The floor was sopping wet and the carpet stained. Ceiling was poorly patched. Breakfast was frozen biscuits. No one was present to check us out. Tried calling, but the phone just rang and rang.
Stayed 1 night in Jul 2023
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund Please!
The hotel was NOT what we expected. We asked for a refund and left as soon as we checked in. The hotel and room smelled like mold, the bathtub was gross and old, the pool was dirty and unsanitary, and the staff was not friendly or helpful.
Stayed 1 night in Jul 2023
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Todd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for just a night but it was over priced.
Stayed 1 night in Jul 2023
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Danielle

Traveled with family
Disliked: Property conditions & facilities, room comfort
Clean public areas, very poor rooms.
Lobby area very clean. Good breakfast selection. All staff was friendly and polite. Room was not good at all. Old and in bad condition. So humid in the room that the carpet was damp. Smelled terribly musty in room from the humidity. Gnats flying around in room. Bathtub clean but stained. Bed was comfortable though.
Stayed 2 nights in Jul 2023
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Christopher

Stayed 4 nights in Jul 2023
Response from Allie on Sep 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel out of a horror film
Ceiling was cracking and pieces about to fall off due to water damage. Scent of mildew was strong. Bloodstains on the bed sheets.
Stayed 1 night in Jul 2023
Response from M on Jul 26, 2023
thank you for your response your opinion and input are important to us

8/10 Good

Johanna

Liked: Cleanliness, property conditions & facilities
Room was decent a little dated but comfortable beds! seemed to have limited staff working. Over all decent
Stayed 2 nights in Jul 2023
Response from Mike on Jul 21, 2023
Thank you for taking time to complete the survey we appreciate your response.

10/10 Excellent

kimberly, belton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay for the price.
Stayed 2 nights in Jul 2023
Response from Mike on Jul 21, 2023
Thank you for your response we appreciate your reply to the survey

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It was decent.
Stayed 2 nights in Jul 2023
Response from Mike on Jul 21, 2023
Thank you for your reply and we hope to see you again in the future

10/10 Excellent

Kristen

Stayed 1 night in Jul 2023
Response from Allie on Aug 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Frank

Traveled with family
Disliked: Property conditions & facilities
Staff was nice. Breakfast was minimal. No waffle mix left by 8am. Pool was dirty.
Stayed 5 nights in Jul 2023
Response from Mike on Jul 21, 2023
We are grateful for your response and will share it with staff thank you

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service
Smells like smoke
Stayed 1 night in Jul 2023
Response from Mike on Jul 15, 2023
thank you for your input we will work on this we appreciate this information

6/10 Okay

Nathan

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very welcoming and helpful. The bed was not good. Seemed low quality and myself and my guest left with sore backs/ necks after a three night stay.
Stayed 3 nights in Jul 2023
Response from Mike on Jul 15, 2023
thank you for your reply we appreciate your taking time to respopnd to the survey

6/10 Okay

Lauren

The coffee maker in room was broken, and breakfast was a bit limited.
Stayed 2 nights in Jul 2023
Response from Allie on Jul 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Yara Mohammad

Disliked: Property conditions & facilities
old and in bad shape. served its purpose as a place to sleep at night but that's it.
Stayed 2 nights in Jul 2023
Response from Allie on Jul 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Roland

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in agent was wonderful and friendly. Gave us info on the city.
Stayed 1 night in Jul 2023
Response from Allie on Jul 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Christian

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Allie on Jul 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Crystal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In the room. Door jam broken on door, screen destroyed from what looks like break ins. Couldn't open window due to damage. Cob webs on ceiling. Walls literally dirty, cracked and peeling. Carpets filthy. Being was clean except for top cover, hasn't been washed in some time. Was fine for putting over the old 1970 couch. Spacious. Pool was horribly dirty, not been vacuumed in some time. Foamy water around edges. Cement around was broken, chipped and peeling, looks more like a hazard. Did not attempt to use the area. The breakfast area was nice n clean, had good selection. Fresh fruit and coffee was nice. Lobby seamed to be only area taken care of. Staff at reception were great. Polite, and Friendly.
Stayed 4 nights in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lawrence

Stayed 1 night in Jun 2023
Response from Mike on Jul 21, 2023
thank you for your response we hope to see yo again

4/10 Poor

Russ

Disliked: Property conditions & facilities
Dryer sheets in vent for smell. Ridiculous
Stayed 2 nights in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Jacqueline

Traveled with family
Liked: Room comfort
Want a refund.
Disappointed in the smell of first floor room area. My room was 145 and the hall smelled of smoke and lots of it. Breakfast bar had no toaster or bagels muffins etc. very limited and very disappointing for $200 a night.
Stayed 1 night in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

SCOTT

Disliked: Cleanliness, property conditions & facilities
pictures are deceiving
I had picked Quality Inn due to it was the only hotel that had a outdoor pool. Upon arrival the pool was not open and it was not going to open during our stay. Now for the room, Patch work all over the walls and the stucco ceiling. Breakfast, was okay, juice machine was not working.
Stayed 3 nights in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Melissa

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
You know what they say Location Location Location
The property was run down and could have used some extra care. The price definitely reflected the location of Holland but not the quality of the hotel.
Stayed 1 night in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dianna, Farmland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
It didn’t smell clean
Stayed 1 night in May 2023
Response from Front desk staff on Jun 12, 2023
I have forwarded your concern to our housekeeping team to come up with a solution to make our hotel smelling better. Thank you for bringing this to our attention and we will do everything we can to make it better.

10/10 Excellent

Carlie

Stayed 1 night in Jun 2023
Response from Allie on Jul 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!