Property amenity

Reviews of Residence Inn by Marriott Holland

3 out of 5
Residence Inn by Marriott Holland
631 Southpointe Ridge, Holland, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 207 out of 371 reviews" "
Rating 8 - Good. 102 out of 371 reviews" "
Rating 6 - Okay. 29 out of 371 reviews" "
Rating 4 - Poor. 17 out of 371 reviews" "
Rating 2 - Terrible. 16 out of 371 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Damien

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Minor faulty fire place and tv issues. Aside from that great stay and nice staff.
Stayed 3 nights in Jan 2024
Response from Katelyn Scimeca - AGM on Feb 22, 2024
Thank you for providing your 4/5 rating. We greatly appreciate your input, as we are committed to utilizing every opportunity for enhancement. Your score is instrumental in guiding our improvement efforts. Should you have any specific concerns or suggestions you would like to communicate, please feel free to share them with us.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katelyn Scimeca - AGM on Feb 22, 2024
Thank you for providing your10/10 rating. We greatly appreciate your input, as we are committed to utilizing every opportunity for enhancement. Your score is instrumental in guiding our improvement efforts. Should you have any specific concerns or suggestions you would like to communicate, please feel free to share them with us.

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what i expected
Stayed 2 nights in Dec 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and place was very clean and updated however the location was a little hard to locate in industrial area it was in but do understand why it is in this location for business purposes.
Stayed 1 night in Oct 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your positive review is much appreciated as we remain committed to providing exceptional guest service. We look forward to welcoming you back soon.

6/10 Okay

Kelly

Business traveler
Liked: Property conditions & facilities, room comfort
Room could have been cleaner
Bathroom was not so clean (prior resident’s hair on floor behind the door & in the shower). Otherwise stay was ok.
Stayed 1 night in Oct 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your review is much appreciated as we remain committed to providing exceptional guest service. I am so sorry to hear about your bathroom condition, I can assure you this is not up to our high standards and the complaint will be forwarded to the housekeeping team. Thank you, we hope to welcome you back again soon.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your positive review is much appreciated as we remain committed to providing exceptional guest service. We look forward to welcoming you back soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Stayed 22 nights in Sep 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your positive review is much appreciated as we remain committed to providing exceptional guest service. We look forward to welcoming you back soon.

10/10 Excellent

RICHARD, EVERGREEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ice maker in the refrigerator did not work, and they do not have ice machines. The elevator got stuck with people on board.
Stayed 1 night in Sep 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your review is much appreciated as we remain committed to providing exceptional guest service. I am so sorry to hear about your ice maker, we do have ice available at the desk as well. And I can assure you our elevator has been professionally repaired. Thank you, we look forward to welcoming you back soon.

10/10 Excellent

Eunha

Stayed 14 nights in Sep 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your positive review is much appreciated as we remain committed to providing exceptional guest service. We look forward to welcoming you back soon.

10/10 Excellent

Jodi Beavan

Stayed 1 night in Sep 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your positive review is much appreciated as we remain committed to providing exceptional guest service. We look forward to welcoming you back soon.

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Like hotel
Stayed 1 night in Aug 2023
Response from Katelyn - Guest Care on Oct 31, 2023
Your positive review is much appreciated as we remain committed to providing exceptional guest service. We look forward to welcoming you back soon.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled, clean and quiet. On the negative, spa has been removed (not mentioned on website) and very expensive for a weekend stay. We would have stayed 2 nights (and spent more overall) if it was somewhat cheaper.
Stayed 1 night in Aug 2023

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good etablisment
Stayed 8 nights in Aug 2023

6/10 Okay

Gary

Stayed 2 nights in Aug 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were fabulous, staff helpful. Could have used more fresh fruit at breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property for our family. We had a two room suite that was beautifully updated. Staff was so helpful and always had a smile. The breakfast was ok. A few more hot options would be nice. We would definitely stay again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The management went as far as to give a little gift for our anniversary.
Stayed 4 nights in Jun 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Clean, comfortable, large room. Was able to work and relax. Fairly good breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was exceptional as well as the service! Will definetly be staying here again!!
Stayed 1 night in Jun 2023

8/10 Good

eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but expensive!
Nice hotel, newly renovated. Great rooms but a little pricey for the area.
Stayed 4 nights in May 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service
The room was good. The stove light did not work. It was fixed but the fix did not last. We were unaware of the renovations but it did not really affect us.
Stayed 3 nights in May 2023

10/10 Excellent

Rusty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a great size for the pricing
Stayed 3 nights in May 2023

2/10 Terrible

Christine

Stayed 1 night in May 2023

6/10 Okay

Patrick

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wasn't notified of renovations. Water not working properly
Stayed 1 night in Apr 2023

10/10 Excellent

Eric

Stayed 1 night in Apr 2023

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Stay Here When In Town
Fantastic team at the front and house keeping.
Stayed 1 night in Jan 2023

10/10 Excellent

Everett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Andrew

Traveled with family
Disliked: Cleanliness
Property decor is dated. Our toilet seat had many stains. The televisions were inconsistent in being able to deliver a signal. Beds were comfortable. Furniture in room was fine. Shower was adequate.
Stayed 1 night in Oct 2022

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Oct 2022

2/10 Terrible

Amelia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We picked this hotel for the indoor pool. It would have been nice to know it wasn't working. Our room was musty and made our allergies act up. The hot water in the bathroom sink took forever to get hot. The bed was as hard as a rock. They were doing work on the doors so there were boxes of old locks everywhere.
Stayed 1 night in Oct 2022

8/10 Good

Sven

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall the property was very pleasant to see. The staff was very friendly and helpful. We did find a broken fingernail inside the bedding That was not pleasant.
Stayed 1 night in Sep 2022

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice Residence Inn. We reserved a studio suite, spacious and well-designed for maximum comfort. Breakfast area had plenty of space and delicious food options. Convenient parking on the property and gracious staff.
Stayed 2 nights in Sep 2022

4/10 Poor

Amie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

J.

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance, cleaning and staff courtesy were the best.
Stayed 2 nights in Aug 2022

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
This hotel is in the middle of a commercial area. It’s condition is tired and pool / hot tub was not working. I would not recommend this hotel
Stayed 3 nights in Aug 2022

6/10 Okay

Mikhail

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s ok
Stayed 6 nights in Jul 2022

10/10 Excellent

Mary

Traveled with family
Open areas to walk outside, room was nice
Stayed 1 night in Jul 2022

4/10 Poor

Steven and Alicia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disappointing
Hotel is in poor condition. Card readers don’t work, terribly stained furniture, incredibly disappointing for a Marriott flagship brand.
Stayed 5 nights in Jul 2022

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was exceptionally nice! However, the exterior doors were never locked, and there appeared to be some mold on our shower ceiling. Rooms and hallways could use a facelift. Also appeared to be a water leak in the hallway, as there were fans blowing 24/7 on the first floor by our room.
Stayed 1 night in Jul 2022
Response from Matt Yost on Jul 14, 2022
Thank you so much for the 4 out of 5 review. We appreciate your honest and have taken your feedback as a way of improving upon our guest experience.

10/10 Excellent

John

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the room which was pet friendly.It was very clean and living area and bedroom was large. We had close access to outside. Very grateful for clean,safe accomodations!
Stayed 2 nights in Jun 2022
Response from Matt Yost on Jul 14, 2022
Thank you so much for the 5 reveiw! We take all of our guest feedback and use it not only as a teachable moment, but a celebratory moment as well. Thanks again

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Loretta

Traveled with family
Liked: Room comfort
Ok, but air-con had a mind of its own
It was clean and spacious. Breakfast was just a snack type buffet with plastic cutlery etc (usual for the US). Prior to arrival I had been bumped to another hotel due to issues with the HVAC but re-booked after a phone call and a room became available. Air conditioning was difficult to get right in my two night stay, it seemed to reset to very cold no matter what I set it to.
Stayed 2 nights in Jun 2022
Response from Matt Yost on Jul 14, 2022
Thank you for your honest review about your recent stay. I'm so glad that we were able to fit you in along with your family. I do appreciate you letting us know about the A/C unit. It has been looked at and repaired. Thanks again!

8/10 Good

June, Burton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and courteous staff. Grab and go hot/cold breakfast. Suites have full kitchen. Disappointed the hot tub and pool had a broken boiler part and were very cold.
Stayed 3 nights in Jun 2022
Response from Matt Yost on Jul 14, 2022
Thank you so much for the 4 review. I appreciate your honesty about your stay. We have since had the pool repaired. Thanks again

6/10 Okay

Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities
Kitchen lacked basic supplies upon arrival and needed to ask for eating utensils, glasses, and baking sheet.Enjoyed having 2 bedroom suite. This location was not up to other Residence Inn experience. Hopefully the updates/ remodeling processes are completed soon.
Stayed 2 nights in Jun 2022
Response from Matt Yost on Jul 14, 2022
Thank you very much for your honest review of our property. We are in the beginning stages of planning a full property renovation within the next year. I do apologize for your kitchen was not fully stock upon arrival. I have reported the issue to our housekeeping department so this same issue will not occur again.

2/10 Terrible

Francesco

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a bad smell and we found out a section of the carpet by the window was soaked. Because of the memorial weekend they were sold out and couldn't change our accomodation.
Stayed 3 nights in May 2022
Response from Matt Yost on Jul 14, 2022
I would like to apologize for the issues that you incurred while staying at our property. I do thank you for the honest feedback and have shared the issue with our maintenance department and I am happy to report the issue has been resolved. Thanks again!