Ratings based on 2,022 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Milton Keynes

Good location in walking distancefor Olympia event

Posted Mar 13, 2018
Very disappointed with the hotel room. Room was small and very hot, air con noisy and didn’t help at all. The bed was extremely uncomfortable giving both my partner and myself a back ache come Morning. There’s nasty stains on carpet, paint flaking off walls in bathroom, overall decor extremely poor and in much need of a revamp. Being a Hilton and the price it cost I would expect something so much better, the only positive was it’s location. It’s just across the road from the station and shopping centre and within walking distance to Kensington Olympia which is why we chose there, but I would not stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Usrael

OK

Posted Mar 12, 2018
OK it in good location is fair , rooms can be more clean. Staff is cooperative
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Pleasant hotel

Posted Mar 5, 2018
Pros: Breakfast
Cons: Towels smelt of smoke which was quite strange.
Location: Good location, 5 minutes from Westfield Shopping Centre.
Best thing about this hotel is the fab buffet breakfast, they cater for everything. Bus stop outside hotel helps when heading into Oxford street. Tube station 5 minute walk at Shepherds Bush.i
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel..

Posted Mar 4, 2018
Very close to the west side of central London. The staff was very accommodating to the 6 month old grandson we had with us.
2 out of 5
by A verified traveler

Posted Feb 23, 2018 on Hotels
Bed was so uncomfortable I did have a good night sleep.
4 out of 5
by A verified traveler

Posted Feb 12, 2018 on Hotels
Comment from Hotel Management
Feb 16, 2018 by gerfoster, Hotel Management
Adam, thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations
3 out of 5
Recommended
for Everyone
by A verified traveler from launceston

Posted Feb 12, 2018
Stay was nice and comfortable, hotel entrance lobby and bar are stunning and very well maintained staff are friendly and approachable. The only slight let down was the rooms and corridors to rooms are tired and need maintenance work done, room was relatively clean but high dust was visable and hadn’t been done in a while
Comment from Hotel Management
Feb 16, 2018 by gerfoster, Hotel Management
Gareth, thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Gloucestershire

Excellent location

Posted Feb 11, 2018
The hotel is in an excellent location in Shepards Bush close to Westfield, Holland Park and Kensington. The hotel is clearly well used and in places could do with a freshen up. However, it's clean, tidy and comfortable so would stay again and recommend. Excellent breakfast and staff - they couldn't have been more helpful when we wanted to swap the extra bed for a cot for our toddler.
Comment from Hotel Management
Feb 16, 2018 by gerfoster, Hotel Management
Amy, thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations
4 out of 5
by A verified traveler

Good location with subway and large mall nearby

Posted Feb 5, 2018 on Hotels
Very close to subway and exciting Westfield mall nearby
Comment from Hotel Management
Feb 16, 2018 by gerfoster, Hotel Management
Andrew, thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Place To Stay in London

Posted Feb 5, 2018
Pros: Service provided by the concierge
Recommended everyone to stay when travel to London. It is very convenient to go anywhere in central of London.
Comment from Hotel Management
Feb 16, 2018 by gerfoster, Hotel Management
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations