Indoor pool, outdoor pool

Reviews of Westgate Branson Lakes Resort

4 out of 5
Westgate Branson Lakes Resort
750 Emerald Pointe Dr., Hollister, MO

Reviews

8.0

Very Good

Rating 10 - Excellent. 240 out of 582 reviews" "
Rating 8 - Good. 170 out of 582 reviews" "
Rating 6 - Okay. 97 out of 582 reviews" "
Rating 4 - Poor. 41 out of 582 reviews" "
Rating 2 - Terrible. 34 out of 582 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kandice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I was dissatisfied with was that the bed sheet had a stain on it. they appeared to be clean but just had some kind of stain even on the second pair of sheets that were in the closet. overall the stay was wonderful the property was great and the rooms were so nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and the property itself is Amazing!!!!The view was unbelievable also the updated rooms and the amenities Westgate has to offer !!This place will always be my Number One place to stay while I’m in Branson!!!
Stayed 4 nights in Mar 2024

10/10 Excellent

noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Dakota

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Social Media Support on Mar 11, 2024
Hi Dakota, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Branson Lakes Resort!Best Wishes,Social Media Support

10/10 Excellent

Michelle L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property far exceeded my expectations. The villa was beautiful, spacious, very clean and had everything we needed for a wonderful stay. The staff was very helpful, friendly and attentive. Rayn went well above and beyond throughout our stay.
Response from Social Media Support on Jan 8, 2024
Hi Michelle, Thank you for choosing the Westgate Branson Lakes Resort! We appreciate your feedback very much, as we always utilize it for any improvements. We are glad you had a great vacation experience at our resort, and we hope to see you again very soon.Best Wishes,Social Media Support

10/10 Excellent

Phillip

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Philip, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Branson Lakes Resort in the future for another impressive stay!Best Wishes,Social Media Suppor

2/10 Terrible

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk person was nasty and rude
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Richard, Thank you for taking a moment to rate your experience at the Westgate Branson Lakes Resort. We do hope you enjoyed some aspects of your vacation, and we hope to offer you a more exceptional stay in the future.Best Wishes,Social Media Support

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Kenneth, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Branson Lakes Resortin the future for another impressive stay!Best Wishes,Social Media Support

8/10 Good

Kymberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Social Media Support on Jan 8, 2024
Hi Kymberley, Thank you very much for your rating on the Westgate Branson Lakes Resort. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room/condo was exceptionally clean, recently updated and absolutely fantastic. The view from our screened patio was amazing over looking beautiful table rock lake and watching the Branson Bell sail by. The location is about a 10 min drive to Branson but is a great location for taking the back roads to Branson or Silver dollar city, also close to Big cedar
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Eddie, Thank you so much for taking the time to share your experience at the Westgate Branson Lakes Resort. We take pride in knowing our guests are happy with their stay. We hope to see you soon again for your next dream vacation!Best Wishes,Social Media Support

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful. We enjoyed the view of the lake from our villa. The staff was so nice. The indoor pool was great. My only suggestion is that the sofa cushions need to be cleaned as they had some stains. I would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Julie, Thank you for your 5-star rating on the Westgate Branson Lakes Resort. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

8/10 Good

Andrew, Concord

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in excellent condition, only issue was the walls are extremely thin and you can hear anyone talking around you. Also when water or toilet flushes outside of your condo it’s extremely loud.
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Andrew, Thank you for staying at the Westgate Branson Lakes Resort! We're overjoyed that you enjoyed your stay! We apologize for the inconvenience that you had to endure, but we do hope to see you soon again for a vacation that exceeds all your expectations.Best Wishes,Social Media Support

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 14, 2023
Hi Mike, Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Branson Lakes Resort. Your home away from home awaits you next time you are in the Branson area.Best Wishes,Social Media Support

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall in Branson
Very nice room. Comfortable bed, nice shower and the view was great! The couches we kind of low to the ground, that is the only negative thing I could think of. Very nice place.
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 6, 2023
Hi David, Thank you for your kind words! We're delighted to hear that you had a pleasant stay and that you enjoyed your room. It's great to know that the bed was comfortable, the shower met your expectations, and you had a wonderful view. We appreciate your feedback about the couches, and we'll take it into consideration for future improvements.We look forward to hosting you again in the future and providing you with another enjoyable experience. Your comfort and satisfaction are our top priorities! Best Wishes, Social Media Support

6/10 Okay

Jeffrey, Norman

Liked: Cleanliness, staff & service, property conditions & facilities
The condo are lovely but there is construction going on and noise of drilling rock starting early in the morning. The noise was so loud it was unpleasant to sit out on our balcony!
Stayed 4 nights in Oct 2023

2/10 Terrible

Sharon, OFallon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in was horrible, the email i received said check in at 3pm, the website said 4p. So to be safe we showed up at 4pm. room was not ready and no guarantee of when it would be available. Took my number and we will call you. This left us no place but your bathroom to change clothes and get ready. There was no sorry for the inconvenience. I received a text at 530 room was ready. Our condo was attached to someone else so you heard everything that was going on behind the connecting doors. They were loud late into the night. This is not ideal. Would not stay here again.
Stayed 2 nights in Oct 2023
Response from Social Media Support on Oct 16, 2023
Hi Sharon, Thank you for taking the time to rate your experience on the Westgate Branson Lakes Resort with us. We do wish you could have elaborated on what caused you to select a low rating as candid guest feedback is what allows us to improve. We certainly hope to have a future opportunity to make things right.Best Wishes,Social Media Support

6/10 Okay

Lilly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was nice. The floor was very uneven in the livingroom/kitchen not easy in a walker 211B the bed was way too high for a handicapped and small person had to sleep on the couch. Not enough bars or hooks in the bathroom to hang things.
Stayed 6 nights in Oct 2023
Response from Social Media Support on Oct 11, 2023
Hi Lilly, Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the view, but we apologize for any inconveniences you encountered during your stay. Your feedback is valuable to us, and we'll take it into consideration as we work on improving our accommodations and ensuring a more comfortable stay for all our guests. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!Best Wishes,Social Media Support

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Grounds were well kept. Room next door was easy to hear other people
Stayed 2 nights in Oct 2023
Response from Social Media Support on Oct 11, 2023
Hi Alan, Thank you so much for taking the time to share your experience at the Westgate Branson Lakes Resort. We take pride in knowing our guests are happy with their stay. We hope to see you soon again for your next dream vacation!Best Wishes,Social Media Support

4/10 Poor

Gail

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Beautiful view was hampered by the black mold
Our stay was pleasant, except for the fact that the place was not really clean. There were cobwebs between the bed and the dresser. And most frustrating was the ceiling vent in the bathroom was covered in black mold. My sister and I couldn't breathe well and couldn't figure out why, until we saw the ceiling vent. We will not be returning to Westgate for that reason.
Stayed 2 nights in Aug 2023
Response from Westgate Social Media Support on Sep 29, 2023
Hi Gail!Thank you for your review of the Westgate Branson Lakes Resort. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. We have taken note of each matter you have had and will utilize them to improve on our behalf. Thank you for bringing these issues to our attention. Guest satisfaction is our top priority, and we regret that we fell short during your stay. The issues you experienced are rare, and we hope you will allow us another opportunity to exceed your expectations.Best Wishes, Social Media Support

6/10 Okay

Annette

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The fact that the property sits on a gorgeous lake was a huge plus! BUT, there were insects inside and outside around the condo. Spiders living in the shower, HUGE spider living in the screened in patio. The walls were so thin we could literally heard the neighbor lady paying her bills, close accounts and taking care of personal items on the phone. The property sits on such a beautiful lake, and there are tons of activities to do, it is a shame these other issues ruin it. When we go back for another visit to Branson, we will seek out another resort.
Stayed 3 nights in Sep 2023
Response from Social Media Support on Sep 26, 2023
Good Afternoon Annette,Thank you for sharing your feedback. We regret that you may have had a less-than-satisfying experience with us. The resort does its best to take preventive measures to ensure a pest-free environment by performing routine screenings of all our units. Nevertheless, we certainly understand the frustrations you expressed, and we apologize for what you have endured. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations.Best Regards,

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Social media support on Sep 25, 2023
Hi Anna, thank you for taking the time to rate your recent visit to our resort. We are glad you had a great experience and we hope to welcome you back to Westgate Resorts.Kind Regards

10/10 Excellent

troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very updated 👌
Stayed 3 nights in Aug 2023
Response from Social Media Support on Aug 29, 2023
Hi Troy, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Branson Lakes in the future for another impressive stay!Best Wishes,Social Media Support

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property on the lake!
Beautiful place to stay right on the lake! Very safe and secure and comfortable beds. The staff is amazing! Very helpful and friendly. The coffee maker was broken and they brought us a new one in minutes!
Stayed 3 nights in Aug 2023
Response from Social Media Support on Aug 17, 2023
Hi Tracy, We really appreciate you taking the time to share these beautiful pictures with us. We are elated that you enjoyed your stay with us as we take pride when guests have such an amazing experience at our property. We look forward to seeing you again soon at the Westgate Branson Lakes Resort!Best Wishes,Social Media Support

10/10 Excellent

Latasha, Cairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall
Stayed 2 nights in Aug 2023
Response from Westgate Resorts on Aug 17, 2023
Latasha, Thank you for taking the time to share your feedback. We are glad to see you enjoyed every aspect of your visit. Come back soon!Kind regards,Social Media Support

10/10 Excellent

Trisha

Stayed 1 night in Aug 2023
Response from Social Media Support on Sep 13, 2023
Hi Trisha, We appreciate the 5-star review! It's wonderful to hear that you had a positive experience with us. We look forward to welcoming you back in the near future.Best Wishes, Social Media Support

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Social Media Support on Aug 11, 2023
Hi Jason!We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Branson Lakes in the future for another impressive stay!Best Wishes,Social Media Support

8/10 Good

M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. We had to book last second due to an unexpected change in our other hotel, but the staff and property here were great! We loved all the pools and other activities, there is basketball and beach volleyball, among many other things. Great place the stay. The units themselves feel like someone with an RV design background designed them? This was our only complaint, certain areas were very cramped and oddly designed, specifically the hallway lights that shine into the bedrooms without much luck getting the shades to close out all the light. It’s odd. Need blackout shades in all the units immediately. Whole family was up in the middle of the night and due to all the light entering the bedroom I was wide awake at 4am. If that was fixed this would easily be 5 stars, really wonderful and scenic property with a great staff.
Stayed 2 nights in Aug 2023
Response from Social Media Support on Aug 10, 2023
Hi M, We are always happy to hear feedback from all our guests. It thrills us know that you enjoyed your stay. We apologize for any inconvenience you may have encountered. We always look forward to providing the ultimate customer service experience. We hope to see again you soon.Kind Regards, Social Media Support

10/10 Excellent

Jaime, Seagoville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved its proximity to the lake; it made for amazing sunsets! It was about a 20 minute drive into town for restaurants and shopping, but the views of the drive were worth it!
Stayed 5 nights in Jul 2023
Response from Social Media Support on Jul 21, 2023
Hi Jaime, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation. Best Wishes,Social Media Support

10/10 Excellent

Cam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Westgate Resorts on Jun 27, 2023
Cam, Thank you for sharing your wonderful vacation experience with us. We are thrilled that you had such a positive time and hope to welcome you back soon.Kind regards,Social Media Support

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Team!
Front desk was really accommodating and friendly. Very welcoming. I love the text messages! Great way to inform us and you even replied! Taylor, Deann & the young woman with freckles ( so sorry I didn’t remember her name ) so Very helpful
Stayed 3 nights in May 2023
Response from Social Media Support on May 30, 2023
Good Morning Millard,We are so grateful for your feedback! It is wonderful to know that our team exceeded your expectations and made your experience memorable. We look forward to your next visit!Best Regards,

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Branson three times now and this was the best day we had our place was looking over the lake. It was just beautiful definitely would stay here again.
Stayed 5 nights in Apr 2023
Response from Social Media Support on May 10, 2023
Hi Richard, Thank you for sharing your experience with us. We are always pleased to hear when guests enjoyed their Westgate Branson Lakes Resort stay. We are happy you enjoyed your time with us and hope to see you again soon.Kind Regards,

10/10 Excellent

Yalonda

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful!! So relaxing. Everyone was friendly and welcoming. The property was so clean and comfortable and the lakeside view was AMAZING!!
Stayed 2 nights in Apr 2023
Response from Westgate Social Media Support on Apr 13, 2023
Hi Yalonda!Thank you for your feedback. We are very happy to see that you had a phenomenal visit to our property. We truly look forward to our next opportunity to welcome you and your family to the Westgate Branson Lakes Resort. Best Wishes,Social Media Support

10/10 Excellent

Kandice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Property was great it was about a 20 min drive to the strip in Branson. Quiet on occasion my neighbors had a dog who barked but only a couple of times and I also had neighbors above me who were walking pretty hard but, it would be the same if I stayed in an apartment so no real complaint. very nice they offered activities some were free and some cost. overall we enjoyed our stay.
Stayed 3 nights in Mar 2023

6/10 Okay

Joseph

Stayed 3 nights in Mar 2023
Response from Social Media Support on May 2, 2023
Good Afternoon Joseph,Thank you for taking the time to rate Westgate Branson Lakes Resort. Your satisfaction is essential to us, and we aim to do all that we can to ensure it. Our goal is to exceed your expectations and we hope that you will visit us again soon. Best Regards,

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, rooms and property were clean and spacious.
Stayed 2 nights in Mar 2023
Response from Westgate Social Media Support on Mar 14, 2023
Hi Jesse!Thank you for choosing the Westgate Branson Lakes Resort. We are so thrilled that you had a 5-star experience at our resort. We couldn't be happier that we were able to provide you with your dream vacation! We look forward to hosting you again very soon for your next vacation.Kind Regards,Social Media Support

10/10 Excellent

Aereal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My sister passed this week so we went to the condo to get away and clear our minds such good customer l service very nice place we will be back!!!
Stayed 2 nights in Mar 2023
Response from Westgate Social Media Support on Mar 14, 2023
Hi Aereal!We would like to thank you for taking the time to share your experience at the Westgate Branson Lakes Resort. It is certainly gratifying any time we receive a review that lets us know that we are achieving our goal of providing fantastic service to our guests. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!Kind Regards,Social Media Support

10/10 Excellent

Aereal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good we stayed here for 5 days after my sisters passing and it was perfect looking out at the lake every morning! Thank you for everything so good!
Stayed 2 nights in Mar 2023
Response from Westgate Social Media Support on Mar 14, 2023
Hi Aereal!We would like to thank you for taking the time to share your experience at the Westgate Branson Lakes Resort. It is certainly gratifying any time we receive a review that lets us know that we are achieving our goal of providing fantastic service to our guests. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!Kind Regards,Social Media Support

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful Resort
This was a beautiful place to stay and I do recommend it as long as you don't have pets. Their pet "cleaning" fee was $150 for our 2 night stay which is fine, but when I spilled water on the floor and wiped it up with a paper towel, the floor was very dirty so I find the extra cleaning fee a little extreme. But that is my opinion. Once again, I would stay there again if I did not have my dogs with me.
Stayed 2 nights in Feb 2023
Response from Social Media Support on Mar 10, 2023
Hi, Thank you for sharing your experience while staying with us. Please accept our apologies that your suite was not clean when you arrived. Cleanliness is a priority and our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival. We are thrilled that you were able to enjoy the resort and that you would come back to visit us. We can’t wait for your return so we can create many more memorable moments.Kind Regards,

6/10 Okay

Tony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is a nice property, and en excellent location. I was not happy with the fact you can hear everything from the surrounding rooms. I actually thought there was someone in my kitchen cooking breakfast. Also the property was under renovation which was not noted in the listening. The painters started at 7am Saturday morning. When I complained at check out the girl didn’t seam to care.
Stayed 2 nights in Oct 2022
Response from Westgate Resorts on Nov 23, 2022
Thank you for choosing the Westgate Branson Lakes Resort! We appreciate your feedback; it will only help us improve. We apologize in regard to the challenges with the issues you experienced. We will take note of them and pass them onto management. We would love to have another opportunity to exceed your expectations!

6/10 Okay

Roland, Baytown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had lots of activities for guest. Nice clean grounds, good area with fireplaces to seat and watch sunset.
Stayed 2 nights in Oct 2022
Response from Westgate Resorts on Nov 23, 2022
Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate Branson Lakes Resort.

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Discounted for a reason
It was not updated or remodeled as it stated on the website. Spiders and cobwebs every where; bugs all over the screen porch. Noise from the neighbors made us pack up and leave a night early.
Stayed 2 nights in Oct 2022
Response from Westgate Resorts on Nov 23, 2022
Thank you for your feedback on the Westgate Branson Lakes Resort. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but...
It was very clean. Happy with room. Dining room chairs super uncomfortable. Walls too thin. Could hear neighbors whole conversation etc.. It's a nice room, but get on the top floor for a little more quiet. Could also hear kids running in room above us. I would book again but on top floor.
Stayed 2 nights in Sep 2022
Response from Westgate Resorts on Oct 6, 2022
Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations.

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our place. It was perfect for our long weekend stay.
Stayed 4 nights in Sep 2022

6/10 Okay

Mauricio

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Inside is remodeled which is nice (kitchen, room) but we found hair (apparently human hair) in our bed. The noise of the next bedroom you literally can hear everything.
Stayed 2 nights in Sep 2022
Response from Westgate Resorts on Oct 6, 2022
Hi Mauricio, We are happy to see that you enjoyed some aspects of your stay at the Westgate Branson Lakes Resort. Your overall satisfaction is the most important aspect of our performance and we do see that we have room to improve in order to provide a more enjoyable experience for you. We hope that you will visit us again so that we can provide a more satisfying visit and exceed your expectations.

10/10 Excellent

karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just need a sign to the hotel
Stayed 2 nights in Jul 2022

6/10 Okay

Todd

Liked: Staff & service
Disliked: Amenities
Stayed 4 nights in Jul 2022
Response from Westgate Resorts on Nov 23, 2022
Thank you for taking a moment to rate your experience at the Westgate Branson Lakes Resort. We do hope you enjoyed some aspects of your vacation, and we hope to offer you a more exceptional stay in the future.

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No not stay if you like quiet & privacy
Absolutely no sound proofing in the room. Do not stay if you don’t want to feel like you are are wanting to relax and have privacy. Could hear every footstep and normal conversation from the other room. Small children next door as well do as they are likely to do cry at nap or bedtime and laugh & squeal with happiness. It was so bad it woke me from a nap I tried to take. This was supposed to be my husband and I’s long awaited trip alone. Our neighbors were not intentionally noisy - it was the lack of insulation. They might as well have had a seat at our table.
Stayed 3 nights in Jul 2022
Response from Westgate Resorts on Jul 27, 2022
Jennifer, Thank you for sharing your insight. It is clear that we fell short of your expectations. Please accept our sincere apologies for any noise disruption that impeded your rest. You deserve better from us, and we will use your feedback to improve our accommodations and services. We hope to have a future opportunity to impress you.

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Will definitely stay again!
Stayed 2 nights in Jul 2022