Ratings based on 487 Verified Reviews

4.0 out of 5
77% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Springfield, MO

These are timeshare condominiums.

Posted Oct 12, 2017
Pros: clean, near lake, although no view,
Cons: alot, more truth in advertising that this is not a real motel & is a condominium,a tremendous amount of soundproofing needs to be done.
Location: near the lake, close to Branson but very difficult to get to.
These should not be marketed as a hotel; they are timeshare condominiums that are very cheaply built; you can hear every noise of every neighbor & outside, the overnight rentals all face the parking lot not the lake, they are clean & the staff is friendly but they hold your room keys hostage until they try to tell/sell you all about Westgate Resorts.
Comment from Hotel Management
Oct 17, 2017 by Westgate_CustomerCare, Hotel Management
We are glad you enjoyed the location of our resort, as well as the overall cleanliness of your unit. We do regret to hear that you did have some concerns during your stay. We hope that any possible concerns regarding noise were quickly addressed by our resort security. Please remember that we are a timeshare resort, and we like to give all of our guests and owners the opportunity to see what we have to offer. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Sam
3 out of 5
by A verified traveler

Nice hotel on the lake

Posted Aug 30, 2017
Pros: Lakeside view villas are very nice with screened in patios. All linens and cooking utensils are provided. Close to the marina and the water.
Cons: Of course it is too late now but the walls should have been insulated for sound transmission.
Our stay was very nice. Our only real concern was with the paper thin walls in our villa. We could hear people in the adjoining villas talking as if they were in the same room with us. In addition, one can hear people walking around in the second floor villa. This would be enough to keep us from coming back to this hotel in the future. It must be said that the marina that is associated with the hotel is quite nice and the in and out service at $20 per day is very useful if you have a boat with you.
Comment from Hotel Management
Sep 1, 2017 by Westgate_CustomerCare, Hotel Management
Thank you for taking a moment to share your experience with us. We are delighted to hear that you enjoyed our resort's location, and that you found your room accommodations so comfortable. Your comments regarding the noise level in our resort is very helpful, as we are always looking for ways to keep our guests comfortable throughout their stay. It is our hope you will stay with us again soon! Sam
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful Condo Resort

Posted Aug 23, 2017
Beautiful condo resort. Gorgeous lake views! Well appointed units, furnished and supplied with dishes, dishwasher, washer/dryer. Perfect for family vacation. Be aware that this is a time share facility and you'll be pressured at check-in to attend a presentation. Once we gave a firm, "no," we weren't bothered about it again.
Comment from Hotel Management
Aug 24, 2017 by Westgate Customer Care , Hotel Management
We are delighted that you had a great stay with us at the Westgate Branson Lakes. We look forward to seeing you again next time you travel into this area. Allie
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view, nice rooms, but loud

Posted Jul 27, 2017
Air conditioner was right by the porch and was loud. View was beautiful but the sound kind of ruined it. Also the noise between floors and rooms was loud. Needs more sound insulation.
Comment from Hotel Management
Aug 21, 2017 by Sam, Hotel Management
Thank you so much for the 4-star review! We are so glad you enjoyed your stay overall, but we regret to hear of any issues you may have had with the noise level in the resort. We hope that our management was made aware of any issues to be addressed. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations. 
4 out of 5
by josh

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by GuestRelations, Hotel Management
Thanks for the great review! We hope you'll visit again soon. Sam
2 out of 5
by Jared

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by GuestRelations, Hotel Management
Thank you for taking the time to review our property. By leaving a 2-star review, it is evident that for some reason you did not enjoy your stay. Although we do not know what caused you to feel this way, we hope to have the opportunity to serve you again and change the negative impression you currently have of Westgate Branson Lakes. Sam
2 out of 5
by A verified traveler

Not worth the money.

Posted Jul 11, 2017 on Hotels
The shower curtain was not washed and shampoo/conditioner drips were visible. The coffee pot did not work. Ice make did not work well. People making noise all hours. Poorly insulates rooms as we could hear neighbors conversations clearly. Was not worth the price.
Comment from Hotel Management
Aug 21, 2017 by GuestRelations, Hotel Management
Thank you for taking the time to share your thoughts with us. We are so sorry that your recent stay with us was anything less than exceptional. Our staff is aware of your concerns and they are looking into ways that similar issues can be avoided in the future. It is our hope that the experience that you had will not keep you from staying with us again! Sam
3 out of 5
by A verified traveler from Kansas City

OK hotel - nothing special

Posted Jul 10, 2017
Cons: Lake activities
The good - comfortable beds, lovely views of the lake, nice screened patio. Great games like pools, basketball etc The OK - Room wasn't spotless, the kids were sleeping on the sofabed which was covered in crumbs. I discovered this when I was putting the kids to sleep, rang the housekeeping explained the situation and they arrived to clean it 2 hours and 30 minutes later - not ideal for kids bedtime The bad - was expecting access to the lake to swim etc. - no access that I could find. Picked this hotel as it had a boat house attached, couldn't hire a boat from there however. Also no activities for the lake itself
Comment from Hotel Management
Aug 21, 2017 by Sam, Hotel Management
Anna, thank you so much for taking the time to share your thoughts. We are glad you enjoyed the resort amenities, but we are disappointed to see that you may have had some concerns with your stay. We regret to hear of any inconveniences you may have had with the state of your room upon arrival. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations. 
5 out of 5
Recommended
for Everyone
by A verified traveler from Chanute, KS

Very nice place to stay.

Posted Jul 4, 2017
Very comfortable and clean. Had everything we needed for a fun weekend!
Comment from Hotel Management
Jul 8, 2017 by Sherri Pool Front Desk Supervisor, Hotel Management
Thank you so much, we appreciate all of your comments!
5 out of 5
by Phillip

Posted Jul 2, 2017 on Hotels
The villa was amazing, clean, and the view was fantastic!! I do have two suggestions though. First, is the wifi should be for all patrons. The second is when we were leaving it looked like the housekeeping staff had to walk the carts to all of those buildings up and down those roads and hills. That's a little extreme , especially with all those golf carts . Someone can't figure out how to give them a ride.
Comment from Hotel Management
Jul 8, 2017
Thank you for your comments, we appreciate them. I will pass along your suggestions to the Executive Housekeeper. Sherri Pool Front Desk Supervisor