Ratings based on 1,810 Verified Reviews

2.6 out of 5
49% of guests recommend
2.9 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Close to beach

Posted Aug 30, 2017
Pros: close to beach
Cons: as a whole, lots of repairs needed
Location: nice location
Everything is nice, once you check in. Parking is costly. The room was clean however, the hotel needs additional renovations. The staff and security needs to be more informative with basic information. The 10.00 hotel tax, caught me off guard (towels, internet).
Comment from Hotel Management
Sep 4, 2017 by GM, Hotel Management
Greetings Billy, It was a delight to welcome you on your recent beach getaway, and we thank you for sharing your feedback. Our location is often a highlight for our guests with the ocean and charming boardwalk right outside of our door. We are grateful to read you were able to enjoy. We thank you for your other comments and will pass this information along to the appropriate teams in order to elevate the guest experience even further. Once again, thank you and we look forward to welcoming you again when you next find yourself in beautiful Hollywood Beach. Warm regards, Hollywood Beach Resort Cruise Port
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

It's nice

Posted Aug 29, 2017
It's a good hotel but ,there was alot of renovating going on and I could smell alot of mold but its a good thing that they are trying to improve the hotel I really liked the souvenir shop,I also love the fact that it is so close to a beautiful beach
Comment from Hotel Management
Sep 4, 2017 by GM, Hotel Management
Dear Doralisa, Greetings from Hollywood Beach! We appreciate you choosing us for your destination getaway, and we thank you for taking the time to share your impressions. The souvenir shop is filled with great gifts and keepsakes to share with your loved ones after a memorable vacation, and we are thrilled to read you liked the offering. Thank you for your patience with our renovations, and we look forward to welcoming you back, hopefully soon. Sincerely, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler from New York

Stay away from this dump!!!!!

Posted Aug 29, 2017
Pros: Nothing
Cons: where do I start
Location: Location is ok but the place is a dump!!!!
If you hate yourself, feel free to stay in this dump.
Comment from Hotel Management
Sep 5, 2017 by GM, Hotel Management
Dear Ed, We appreciate you allowing us to host you while in Hollywood Beach and taking the time to share your comments. While we’re pleased that you enjoyed our location, we regret that other aspects of your stay weren’t as you’d anticipated, and we apologize for any inconvenience. We’ll review your comments as a team as part of our ongoing efforts to elevate the guest experience, and we hope you’ll give us another chance to impress you. Kind regards, Hollywood Beach Resort Cruise Port
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Great location right on the beach. Room was very clean and organized. The staff was great.
Comment from Hotel Management
Aug 31, 2017 by GM, Hotel Management
Dear Jaffar, It was a delight to welcome you recently to the Hollywood Beach Resort Cruise Port, and we thank you for sharing your comments. Our staff is overjoyed that you enjoyed their hospitality and welcoming spirit. We hope you were able to enjoy all that our location has to offer with many great opportunities for beach activities right outside our door! We thank you again and look forward to welcoming you back on your next Florida getaway. Warm regards, The Hollywood Beach Resort Cruise Port
2 out of 5
by A verified traveler from miami

Posted Aug 27, 2017
Frontdesk is bad , no profetional . When i arrive dont know the reservation for expedia.
Comment from Hotel Management
Aug 31, 2017 by GM, Hotel Management
Greetings Eduardo, We thank you for taking the time to share your experience and we appreciate your stay with us. We hope you are able to accept our apologies for any difficulties with your reservation or staff. We will be passing this information along to our team to ensure situations like this do not happen again. We hope you were able to explore Hollywood and all that our resort has to offer, and hope we are able to have the opportunity to host you again. Sincerely, The Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler

Worst hotel ever

Posted Aug 24, 2017
As soon as the doors open the smell of old building and dirty carpets will welcome you. At the entrance there is a red sign from fire department warning that the building is in fire hazard list. You need to ask the concierge for help with luggages if you find one. There is only one front desk employee, the employee is responsible of giving the pool towels, provide you ice and process check in- out. Be advise that the front desk is not in the same rooms area, you need to go to a huge lobby and take another elevator to get there. The stove in my room was a gas stove. The air conditioner was a portable one with a tube attached to the wall. I left that place after 2 days because the smell inside the room and service was horrible. You can smell what other guests are cooking inside the bedroom and hallways. I had to ask a security guard in charge of the elevator entrance for a luggage cart, I had to take the car to my bedroom, put all my luggages in it, go downstairs and get my car to upload my stuff inside the car and return the cart to the security employee and get my ID back. The concierge was too busy talking in his cell phone.
Comment from Hotel Management
Aug 29, 2017 by GM, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in detail, and we appreciate your stay. We regret to read of your experience as this does not reflect our standards and we hope you are able to accept our sincerest apologies for this. We strive to provide hospitable service at a great ocean front price, and we hope you were able to enjoy some of the amenities, such as our beautiful pool. We will review your feedback with the appropriate teams, and thank you for bringing our attention to these situations. We would appreciate the chance to welcome you back, hopefully soon. Best wishes, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler from lakecity,fl

bad hotel not clean

Posted Aug 23, 2017
Pros: nothing I was told it was nice and found it on the internet
Cons: everything and the odor was bad
Location: other hotels were nice and beach
change room three times first one dirty ,second ac stop working 2am terrible first night finally a ok room but not the ocean view I paid or it was of the other roof and highway . room had mole smell and we ended up being sick when we return home . was promised a refund for at least the first night we with all the problems but they charged me full price. and manager still has not retuned my call. very displease . this was suppose to be a special trip for my family.
Comment from Hotel Management
Aug 27, 2017 by replab, Hotel Management
We thank you for taking the time to provide a detailed review of your experience, and we hope you are able to accept our apologies. Our team strives to provide an affordable and comfortable stay in an oceanfront property, and it appears we fell short of yours and own expectations. We love to provide families with memorable experiences in beautiful Hollywood, and we truly hope you were able to enjoy our boardwalk and dynamic neighborhood. Please be rest assured that the management would love a chance to speak with you, so please reach out to us again at your convenience. We hope you will provide us the opportunity to welcome you back to show you our true potential. Kind regards, Richard S. Operations Manager
3 out of 5
by A verified traveler

Not worth it

Posted Aug 23, 2017
Have to pay a lot for parking, staff is rude, but on beach and nice area to do things.
Comment from Hotel Management
Aug 30, 2017 by Guest Services, Hotel Management
Dear Guest, Thank you for visiting us and taking the time to share your opinion. We’re sorry if our parking fees came as a surprise to you, but you’ll find that there’s no free parking on Hollywood Beach, and our rates are competitive with other similar properties. We’re pleased that you were able to enjoy our oceanfront location, right on the boardwalk, and we hope this will bring you back for another visit one day soon. Kind regards, Hollywood Beach Resort
1 out of 5
by A verified traveler

Elevators

Posted Aug 23, 2017
Elevators did not work. And when they did it took over 10 mins to come! Horrible a/c. We had an external ac unit
Comment from Hotel Management
Aug 27, 2017 by RepLab, Hotel Management
Dear Guest, It was our pleasure to welcome you on your recent trip to Hollywood, Florida and we thank you for taking the time to share your impressions. We thank you for bringing attention to the situations that deserve our entire team's attention. We will be sure to pass this information along to the proper team in the condominium association. Each of our rooms are uniquely decorated and host an external Air conditioned unit. We strive to host our guests in comfort and regret to read that was not your experience. We hope you are able to accept our apologies for these issues, and we would love a chance to welcome you back. Sincerely, Richard S. Operations Manager
3 out of 5
by A verified traveler from pa

Posted Aug 21, 2017
Location is great but very run down like a deserted mall. Lobby n elevators needed cleaned but staff was excellent n housekeeping of room was awesome! Great shuttle n front desk staff...super helpful n accommodating!
Comment from Hotel Management
Sep 1, 2017 by Guest Services, Hotel Management
Dear P, We were delighted to welcome you as a guest and we’re pleased that you enjoyed our location right on the ocean and boardwalk. Our team members pride themselves on their attention to detail and hospitality and we’ll be sure to let them know it was appreciated. We all hope to welcome you again very soon! Warm regards, Hollywood Beach Resort Cruise Port