Ratings based on 1,773 Verified Reviews

2.6 out of 5
49% of guests recommend
2.9 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from pa

Posted Aug 21, 2017
Location is great but very run down like a deserted mall. Lobby n elevators needed cleaned but staff was excellent n housekeeping of room was awesome! Great shuttle n front desk staff...super helpful n accommodating!
Comment from Hotel Management
Aug 22, 2017 by Guest Services, Hotel Management
Dear P, We were delighted to welcome you as a guest and we’re pleased that you enjoyed our location right on the ocean and boardwalk. Our team members pride themselves on their attention to detail and hospitality and we’ll be sure to let them know it was appreciated. We all hope to welcome you again very soon! Warm regards, Hollywood Beach Resort Cruise Port
4 out of 5
Recommended
for Everyone
by A verified traveler

I like the hotel

Posted Aug 18, 2017
The place I like , the only problem was the elevator.
Comment from Hotel Management
Aug 21, 2017 by Guest Services, Hotel Management
Dear Guest, We were delighted to welcome you and thank you for your positive feedback! It’s always nice to hear from guests who’ve enjoyed their time with us and we hope to continue to see you year after year. Please accept our apologies for the elevator issues we’ve been experiencing. We appreciate your patience as we work to resolve this issue, and, once more, thank you for sharing. Warm regards, Hollywood Beach Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Nice hotel and pool

Posted Aug 17, 2017
Me and my family had a wonderful stay enjoyed every minute we have reservations for Labor Day !!!!!
Comment from Hotel Management
Aug 21, 2017 by Guest Services, Hotel Management
Dear Maria, What a treat! We loved having you here with us and we’re thrilled that you’ll be back so soon! We’re sure it will be a memorable trip with plenty of time in the sun. Sincerely, Hollywood Beach Resort Cruise Port
4 out of 5
Recommended
for Everyone
by A verified traveler from Ny, Ny

Exceeded expectations

Posted Aug 17, 2017
Pros: Lots of space
Cons: the décor was old it def can be updated. The elevators went out of service, so we had to walk to the 6 floor several times.
Location: Lots of restaurants, a boardwalk, beach, pool. Bike rentals.
Close to the boardwalk, the room was huge. It had a kitchenette, living room and a bedroom (of course a bathroom). The kitchenette had supplies, there was a huge closet. We had two irons and an ironing board. The water pressure in the hotel was fine. The shower water would change temps randomly sometimes. There was a portable ac in the living room and a ac w a thermostat in the bedroom.
Comment from Hotel Management
Aug 21, 2017 by Guest Services, Hotel Management
Dear Christine, It was a pleasure to host your recent beach getaway and we appreciate your rating! We’re delighted that you enjoyed our spacious and well-appointed accommodations and location on the beach and boardwalk. We strive to offer all that our guests need for a comfortable and memorable stay at a great value, and we’re thrilled it worked out for you. Come see us again soon! Best regards, Hollywood Beach Resort
2 out of 5
by A verified traveler from Pittsburgh

Terrible Hotel in perfect location

Posted Aug 17, 2017
The only nice thing I can say about this hotel is that it is ocean front and the front desk lady was friendly although they couldn't find my reservation at first . Dirty and old hotel , room service did a bad job didn't even bother to attempt to sweep the sand off floor , no ice machines on floors , smelly hallway. I didn't get a chance to go to pool but it looked ok.
Comment from Hotel Management
Aug 22, 2017 by Guest Services, Hotel Management
Dear Mrs., It was a pleasure to have you here with us and we’re thrilled that you were made to feel welcome upon your arrival and enjoyed our beachfront location. We’re sorry to learn that the housekeeping of your room fell short of your expectations and we appreciate you letting us know so that we may work to improve for our future guests. Best regards, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler from Denver Colorado

it sucks

Posted Jul 12, 2017
Pros: the pool and spa was great
Cons: better air conditioning system
Location: a lot of restaurants, the beach was nearby, swimming and getting some sun.
the place is run down, there air condition sucks I froze all night and there was no way of adjusting the air condition in the room because there thermostat was broken . the keys to open the doors would never worked, stay at the door a few minutes trying to get into ones room. there was also an air condition tube coming out of one of the windows.
Comment from Hotel Management
Jul 14, 2017 by Guest Services, Hotel Management
Dear Hector, It was a pleasure to welcome you and we’re delighted that you were able to enjoy our large, sunny pool and beachfront location. We regret that, despite these amenities and our great low rates, you didn’t find the value in your recent stay with us, and we thank you for letting us know how we can further improve the guest experience. Warm regards, Hollywood Beach Resort
1 out of 5
by A verified traveler

The hotel should be close and totally restore

Posted Jul 7, 2017
1 st floor lobby dirty, bath awfull, lot of spaces empty, celing falling apart
Comment from Hotel Management
Jul 11, 2017 by Guest Services, Hotel Management
Dear Lissett, We appreciate you choosing our property and taking the time to share your opinion. We’re sorry your time with us didn’t rate higher and we hope this didn’t keep you from making many cherished memories and your oceanfront getaway. Warm regards, Hollywood Beach Resort Cruise Port
2 out of 5
by A verified traveler

Posted Jul 4, 2017
The room had a sect, A strange smell. The elevator made lots of noises.
Comment from Hotel Management
Jul 10, 2017 by Guest Services, Hotel Management
Dear Guest, Greetings from Hollywood Beach! It was a pleasure to have you here with us and we appreciate your comments. We’ll review them as a team when we next discuss these matters and we hope to welcome you back again one day so that we may win you over. Sincerely, Hollywood Beach Resort
1 out of 5
by A verified traveler from Orlando

ABSOLUTELY DISAPPOINTING

Posted Jun 28, 2017
Pros: Location.
Cons: Everything needs to be improved, starting from the staff to the maintenance.
This was the worst experience I have ever had as far as hotels. First of all, it is disclosed that the check in time is at 3pm. When I got there with my family, the not very friendly front desk agent advised us that the check in time was only after 4pm. Waited for over 1 hour with my 5 year old niece. Second of all, when I got to my room, we had NO AIR CONDITIONING. There was a transportable AC attached to the window. That AC DID NOT cool, and also did not allow us to open our window due to the fact that the AC was attached to the window with an aluminum paper as you can see on the photos attached. There was LOTS OF MOLD ALL OVER MY ROOM, ALL OVER THE HOTEL, WHICH CAUSED ME A HUGE ALLERGY. THE WATER WOULD NOT DRAIN FROM THE SINK, THE BATHROOM WAS ALMOST FLOODED WHEN I TRIED TO TAKE A SHOWER BECAUSE THE BATHTUB WAS LEAKING!!!! We could barely breath in the room due to the high amount of MOLD and the very bad smell inside the hotel. The room and the bathroom were disgusting. I kindly request that you issue a full refund for what I have unfairly paid for this stay to avoid future inconveniences. Thank you for your prompt consideration of this matter, and I look forward to your response.
Comment from Hotel Management
Aug 13, 2017 by Guest Services, Hotel Management
Dear Rod, We appreciate you being our guest and taking the time to share your feedback. While we’re pleased to see that you enjoyed our beachfront location, we regret that there were other aspects of your stay that fell short of your expectations. While we are unable to reach out to our guests through this site, if you would like to discuss this matter with us directly, we are always happy to assist. Once more, we extend our apologies for any inconvenience you experienced and hope you and your family were still able to make some wonderful memories during your beach vacation. Best regards, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler from miami ,fl

Creepy hotel

Posted Jun 23, 2017
This hotel was creepy and smelly it felt like I was in a t.v. show where some ghost lurking around . Then when i got to the room it was so small i walked right into the bed. I went to take a shower and the towels had a weird smell . I guess I got what I paid for cause the prices online were pretty cheap to be a hotel by the beach.
Comment from Hotel Management
Jun 27, 2017 by Guest Services, Hotel Management
Dear Alexa, Our team values guest feedback and we thank you for sharing yours. We are sorry to learn that your recent stay with us wasn’t what you’d expected, and we’re glad you were able to appreciate our great rates and oceanfront location. We’d love to welcome you back one day soon. Kind regards, Hollywood Beach Resort