Ratings based on 1,916 Verified Reviews

2.6 out of 5
47% of guests recommend
2.9 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Very close to the beach and restaurants.

Posted Apr 13, 2018
If you only want to go to the beach, the hotel is the perfect place, either way, I don’t recommend it at all. Depending on where your meetings or seminars are, it is a good choice for people that only requires a place to sleep. It is not a glamorous place, but have a good A/C and hot water. The service of the employees where good. The room have a small kitchen.
Comment from Hotel Management
Apr 14, 2018 by GM, Hotel Management
Dear Ed, We appreciate you allowing us to host you while in sunny South Florida and taking the time to share your comments. While we’re pleased that you enjoyed the beach and boardwalk outside our front door and our economic beachfront option suited your stay well, we regret that other aspects of your time weren’t as you’d imagined, and we apologize for any inconvenience. We’ll review your comments as a team as part of our ongoing efforts to elevate the guest experience, and we hope you’ll give us another chance to impress you. Kind regards, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler from maryland

WORST “Hotel” EVER!!!

Posted Apr 10, 2018
First off, this is literally a run down mall that they put hotel rooms in. This was supposed to be “ocean view” well it felt like a scary movie. We walked into the room and the bed was caved in, the window was BROKEN with tape and plastic on it. No AC. Needless to say I got my money back.
Comment from Hotel Management
Apr 13, 2018 by GM, Hotel Management
Dear Taylor, We appreciate guest feedback and thank you for sharing yours. We are sorry to see that your recent visit with us fell short of your expectations and wish we are delighted to have had the opportunity to address any inconvenience while you were still here with us. We’d love to welcome you back for a future visit the next time you’re in sunny Hollywood Beach and we invite you to be in touch if we can assist in confirming that reservation. Well wishes, Hollywood Beach Resort Cruise Port
2 out of 5
by A verified traveler from New York

Under Renovation

Posted Apr 6, 2018
The staff was very understanding. The hotel needs extensive renovation and up-grading. Only one out of three elevators were working. No parking, Needs painting, Cleaning, etc In all.Honestly, it should be closed down until all of the noted work has been done. As to the location, excellent access to the ocean and variour restaurants and activities, especially for a family.
Comment from Hotel Management
Apr 6, 2018 by GM, Hotel Management
Dear Ron, Here at the Hollywood Beach Resort Cruise Port, we value guest feedback and thank you for sharing yours. Our team members truly wish to make our guests feel welcome and well looked after and are delighted you enjoyed their hospitality. It is true, we are not the newest property in the area, however, our guests love to explore our charming beachfront location right outside of our gate. Thank you for your review and we hope to welcome you again soon. Sunny regards, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler

Cocarachs.

Posted Apr 1, 2018
Imposible sleep the portable air unit didn't work , old building need investment or demolition we checking at 10 pm and left to look for another hotel at 1 30 am
Comment from Hotel Management
Apr 4, 2018 by GM, Hotel Management
Dear Guest, We are truly saddened to read of your experience. We encourage all of our guests to reach out to us in order to ensure a comfortable stay beachfront and apologize for this situation. On behalf of all of us, we hope you were able to explore our charming neighborhood and relax near our pristine beach before a pleasant journey home. Sincerely, Hollywood Beach Resort Cruise Port
2 out of 5
by A verified traveler from Orlando

Yikes!

Posted Mar 31, 2018
NOTHING LIKE THE PICTURES!! The section I was put in was dark and dingy. Noises all thru the night. Bed cheaper than ikea. Just overall not good.
Comment from Hotel Management
Apr 4, 2018 by GM, Hotel Management
Dear Matt, We thank you for your stay and appreciate you sharing your feedback. We strive to impress our guests and regret learning that your recent visit fell short of your anticipations. Please accept our sincere apologies, and be assured we will review this information with our team. We hope you’ll consider a return visit for a more authentic Hollywood Beach experience so that we may have another opportunity to win your heart. Warm regards, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler

Needs some serious renovation

Posted Mar 15, 2018
I’m surprised they are in business. In such a great location in such a horrible condition. Very disappointing. I have no words to describe how terrible everything was.
Comment from Hotel Management
Apr 4, 2018 by GM, Hotel Management
Dear Guest, We enjoy providing guests with a beach getaway full of relaxation and cherished memories, and while you enjoyed our beachfront location, it appears we fell short of your expectations. We hope you are able to accept our sincerest apologies, and we thank you for bringing our attention to your concerns so that our team can elevate the guest experience even further. Once again, we thank you and we hope you might one day allow us another chance to provide an authentic Hollywood Beach experience. Kind regards, Hollywood Beach Resort Cruise Port
1 out of 5
by A verified traveler

Prayed to survive the night

Posted Mar 11, 2018
Hotel had no noticeable employees around to help. Had to ask a random guest where to go to check in. As the last time I was there 10 years ago they moved their front desk to a completely different area. Elevator barely function and worried it would break. Bed was a bit hard but room seemed clean till put on black socks and saw nothing but dust and I don’t know what.
Comment from Hotel Management
Mar 14, 2018 by GM, Hotel Management
Dear Guest, It was a delight to host you for your return visit and we thank you for your feedback. We appreciate that your time with us did not measure up to what you hoped for but we do hope you’ll allow us another opportunity to welcome you so that we can restore your trust in our abilities to provide you a memorable experience. The sandy beach and boardwalk await! Well wishes, Hollywood Beach Resort Cruise Port
3 out of 5
by A verified traveler

Close to beach OLD bulding

Posted Feb 28, 2018
They tried to give us the wrong room. Creepy elevator. Building run down and smelly. Not very stroller or wheelchair friendly. But nice pool.
Comment from Hotel Management
Mar 6, 2018 by GM, Hotel Management
Hello Guest, Thank you for taking the time to let us know about your recent experience and please accept our sincerest apologies for any the disruptions you encountered. We are grateful to learn you had ample time to relax near our pristine pool, but it is of course, with great concern that we learn we did not meet your expectations on more than one account. It is our goal to provide the utmost in service and consideration, and we apologize for falling short on yours and our own high expectations. We would love the chance to welcome you again and regain your trust in us as a beach destination hotel of choice. Sincerely, Hollywood Beach Resort Cruise Port
3 out of 5
by A verified traveler

Location is great however

Posted Feb 24, 2018
The hotel rooms at this hotel are a mix of very old and partly refurbished. Only one out of three elevators worked and I was on the 7th floor. You arrive on the first floor take the lobby elevator to the second floor. You check in there then go back down to the first floor get your bags out of your car then wait for the only elevator which takes you to your rooms. Parking is an additional cost of twenty-eight dollars per day times three and it is ridiculous. Park without paying and I saw vehicles with two of the parking locks on per car on their tires. The only saving grace...great location on the beach.
Comment from Hotel Management
Feb 28, 2018 by GM, Hotel Management
Dear Guest, As you have discovered, our location is unsurpassed. With the charming boardwalk and sandy beach outside of our door, our guests find themselves moments away from all that Hollywood Beach has to offer. We appreciate you staying with us and sharing your detailed review, and we're sorry that your time with us fell short of your expectations. We have noted your comments and suggestions for review in our next leadership meeting, as part of our ongoing efforts to improve the guest experience, and we apologize for the any inconvenience experienced. Once again, thank you for your stay and sharing your review. Warm regards, Hollywood Beach Resort Cruise Port
2 out of 5
by A verified traveler

This hotel does not try to upgrade the facilities

Posted Feb 16, 2018
Place is old, u get what u pay for, no services at all,
Comment from Hotel Management
Feb 21, 2018 by GM, Hotel Management
Dear Guest, Thank you for sharing your experience with us. We hope you were able to relax in our sparkling pool and explore our beachfront location while visiting Hollywood Beach. Be assured, we will definitely take your comments into consideration and thank you once again for sharing. Should you find yourself in our sunny South Florida neighborhood again, please think of us as your home base. Best wishes, Hollywood Beach Resort Cruise Port