Ratings based on 1,109 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

my birthday stay

Posted Oct 10, 2017
Pros: The room and bed was so great!!
Cons: They should advise customers of the damage and that they were in fixing mode. I pre paid and even then, it should be my decision at that time.
Location: the airport
Stayed here just over night from getting in from the airport. Got in about 12:30am and they were great. Ready with our room. In the morning the breakfast is GREAT! I loved it. It was my birthday and I had the best breakfast to start my day! Thanks Room was amazing. I know they had damage from the hurricane, but they had everything as nice as they could and it was fine!!
Comment from Hotel Management
Oct 13, 2017 by Angele, Hotel Management
Karen, Thank you so much for sharing your feedback. We are pleased to here your stay was enjoyable. We hope you had a great birthday! Your comments and kind words will be passed on to our team. We are still in process of repairing the damages from the hurricane. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ankeny, IA

Good spot.

Posted Oct 7, 2017
Pros: Sits right by water; they have palm trees :)
Cons: Nothing
Location: Don't know; our stay was brief.
We arrived a few days after Hurricane Erma came through, but found our accommodations to be very good. The staff was friendly and helpful. We could not reach them before our arrival because the phones were out. We were able to contact them through their main phone number and understood that they were ready for us, and they were. I would definitely recommend this place.
Comment from Hotel Management
Oct 9, 2017 by Angele B, Hotel Management
Thank you so much for your feedback and comments. We are so pleased that despite the Hurricane damage we were able to provide you with a pleasant experience. Please come back and visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

L Q Review

Posted Oct 3, 2017
Close to airport and they have shuttle Significant damage from hurricane but our room was fine
Comment from Hotel Management
Oct 4, 2017 by CJames, Hotel Management
Thank you for your feedback. We appreciate your patience and understanding as we continue to recovery from the devastation of Hurricane Irma. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel with lots of freebies

Posted Sep 28, 2017
Had a great overnight stay after our cruise. Despite water damage caused by hurricane Irma, the hotel was able to honor the reservation. Had a spacious broom on the third floor. Freebies included free breakfast, wifi, and parking. Staff were friendly and even let us check in early with no hassle. Check out was efficient. Would recommend.
Comment from Hotel Management
Oct 9, 2017 by Angele B, Hotel Management
Thank you for taking the time to provide feedback regarding your stay. We are so appreciative of your comments. We hope you will come back soon and visit us again soon.
3 out of 5
by A verified traveler from Virginia

Ok Hotel

Posted Sep 14, 2017
Pros: The area was quiet. Close walking distance to restaurants
Cons: Rooms need to be updated
Location: Quiet area. Mall and restaurants nearby
Hotel was clean but dated. Dresser drawer was broken. Tub was not that clean. Staff was friendly though the information they gave bout the shuttle service was false. I liked that the area was very convenient short walking distance to mall and restaurants.
Comment from Hotel Management
Sep 17, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay. While we thank you for your kind words about our staff, we are sorry to hear that you were not satisfied with the hotel in general. Please note that this information has been passed on to our management staff to ensure improvements are made. We very much appreciated your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
1 out of 5
by A verified traveler from Lighthouse Point

don't stay there

Posted Sep 13, 2017
Pros: Nothing
Cons: Everything
Location: Okay
The room was not very clean. The roof leaked all night and the staff was not so helpful in getting us buckets. The window did not latch or close, my husband had to fix that. the window leaked and my husband had to help the maintenance guy figure out how to fix it.
Comment from Hotel Management
Sep 17, 2017 by LQ Customer Care, Hotel Management
Laurie, It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, Diana - LQ Customer Care
3 out of 5
by A verified traveler

Posted Sep 10, 2017
Maurine was very rude when I called for shuttle pick up from the airport.
Comment from Hotel Management
Sep 13, 2017 by CJames, Hotel Management
Thank you for your feedback. We truly regret that we fell short of our service standards during your stay. I will personally discuss your comments with Maureen and review our service standards. I hope that you consider once again for your future travel needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Stay

Posted Sep 6, 2017
We stayed here for 1 night before a cruise. The shuttle from the airport was a huge bonus. We were even able to check in early at 10am without any issue, which was amazing since we had been flying most of the night. We spent the day at the pool which was not busy and clean. The room was large, modern and clean. The included breakfast had many options and it all tasted great! Overall it was an excellent stay and we would definitely choose this hotel again.
Comment from Hotel Management
Sep 7, 2017 by Angele B, Hotel Management
Thank you so much for your 5 star review and positive feedback. We are very appreciative and will share your comments with our team. Please come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
Nice stay Needed hotel close to airport Staff were very nice and helpful
Comment from Hotel Management
Sep 13, 2017 by CJAMES, Hotel Management
Thank you for your kind comments regarding your stay with us. I appreciate your feedback and look forward to having you as guest again.
3 out of 5
by Leslie

Da Spoon says never again

Posted Sep 1, 2017 on Hotels
Ok I don't know what was wrong with my first review, but to keep it simple I'll say this. I won' be staying there again. Thank you.