Ratings based on 1,791 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Good Stay

Posted Dec 7, 2017
Pros: Great staff !!!
Cons: Smoky smell and beds.
The hotel is very nice. I have two things I wish to address. First the smell of smoke throughout the building is not a favorite of mine.Even in the bathroom of my no smoking floor. I could smell smoke. Also the beds are very hard and not the most comfortable. Other than that our stay was great.
Comment from Hotel Management
Dec 11, 2017 by Seminole Hard Rock, Hotel Management
Thanks for sharing feedback. We appreciate the honesty of our guests. We want you to know that we take reviews such as yours very seriously. Our management team is aware of your feedback and will address internally.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Great place to stay

Posted Dec 6, 2017
This was a great place to stay as we came to town for the Dolphins game. We got into town around 5:15 AM after an overnight flight and the hotel got us in the room right when we arrived around 7 AM and everything was great the entire stay. I came with my 10 year old son so was not able to make it to casino but will next time. The pool area was awesome!
Comment from Hotel Management
Dec 11, 2017 by Seminole Hard Rock, Hotel Management
Glad you enjoyed your stay! Hopefully we were able to meet and exceed your expectations.
1 out of 5
by A verified traveler

Terrible Hotel

Posted Dec 5, 2017
We paid $400 a night for 3 rooms so about $4,000 and it was literally about as good as a Super 8 or Motel 6 I would stay anywhere else except this place again the only good thing is the El Bar and the casino on the main floor do not stay the night at this hotel not for that price
Comment from Hotel Management
Dec 11, 2017 by Seminole Hard Rock, Hotel Management
We're very sorry about your recent experience. Our Hotel management team is aware of your review and will discuss internally.
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento, ca.

Posted Dec 4, 2017
Here for business, did not gamble. We did enjoy a wonder steak dinner at Council Oak Steaks & Seafood. Very clean hotel and nice deep bath tub. I will be back to this hotel mu next visit to Fort Lauderdale.
Comment from Hotel Management
Dec 4, 2017 by Seminole Hard Rock, Hotel Management
Thanks Fernando!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Dec 1, 2017
Had a great experience! Wish it was nonsmoking when you first walk in though.
Comment from Hotel Management
Dec 4, 2017 by Seminole Hard Rock, Hotel Management
Thanks for the perfect review! Depending on where you enter, it can be non-smoking :)
5 out of 5
Recommended
for Everyone
by A verified traveler

amazing hotel

Posted Nov 27, 2017
Pros: pool
hotel is very clean and the pool area is amazing they have plenty of dinning option to chose from steak was vert good
Comment from Hotel Management
Nov 28, 2017 by Seminole Hard Rock, Hotel Management
Glad you enjoyed your visit and we look forward to having you back again soon :)
3 out of 5
by A verified traveler from Washington state

Was disappointed.

Posted Nov 21, 2017
Pros: Employees were great.
Cons: Rooms
Location: They have a casino in it. We took trip to the Keys. Went to tour by airboat the everglades. Lots of beautiful beaches and nice restaurants.
Wen there because a few years ago I was there. They had a wonderful Mexican restaurant, band playing in courtyard, comedy club. lots of restaurants, lights around trees that surrounded the water and changed color. It was so festive. That is the reason I booked there. Took my daughter and it was all gone. Also the pool closes at 6:00 pm. We like to sit outside at night. Room were old and not kept up as well as we hoped for the cost of rooms. Employees were wonderful though. Always very helpful. Blue plate restaurant I would recommend. Good food at good price.
Comment from Hotel Management
Nov 26, 2017 by Seminole Hard Rock, Hotel Management
Hi Jo - we certainly understand how disappointing it can be to expect one thing and then see something else. The good news is that construction will be completed in 2019 and we fully expect the lights and trees to come back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

HardRock Casino and Hotel

Posted Nov 19, 2017
Pros: I enjoyed the staff, location and entertainment of this Hotel.
Cons: I was very pleased with everything with this Hotel.
Location: This Location was in a very central area. The Hotel had different areas inside: Places to eat, Casino, pool and other stores or fast food restaurants.
We had a fantastic time with our stay at Hard Rock Hotel in Florida. Check In was quick and easy. Staff was very courteous and helpful. Pool area was great and convenient.
Comment from Hotel Management
Nov 21, 2017 by Seminole Hard Rock, Hotel Management
Hello Gina - thanks for the feedback regarding your visit! Looking forward to having you back soon :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

Exceptional Experience

Posted Nov 18, 2017
Pros: Great restaurants.......player friendly casino......outstanding service... pool area was exceptional
Cons: I wouldn't change a thing
Location: Not far from Hollywood and Ft Lauderdale beaches.......Lots to do on Los Olas Blvd.. Everyone needs to go to Anthony's Runway 84 Restaurant
Great overall experience...management and staff pay attention and do a great job.
Comment from Hotel Management
Nov 21, 2017 by Seminole Hard Rock, Hotel Management
Thanks for the positive review! Looking forward to having you back soon :)
3 out of 5
by A verified traveler from Pgh,Pa.

Just ok

Posted Nov 13, 2017
Pros: The room was comfortable and clean.Pool and pool area was clean.
Cons: They could be doing pool activites,exercise to music,water volleyball or basket ball,pool side bingo etc.Is there an activites director?
Location: There is no hotel shuttle.Not even to bring customers to and from the airport.The beach and most anything else require's a cab or alternative ride.
Original reservation made a month earlier requested a room on 1st floor.[Slight mobility issue.]Check in time is 4:00 pm.Because of flight time we arrive at hotel at 10:30 am.We tell check in since we are so early could they put a rush on our room.They say we will call you when ready.We stay there at hotel casino,many hours go by no call.We go to check in,no room yet.No consideration given to us.We wait on premises and a few more hours pass.At 4:30 pm,still no call we go to check in and ask for a manager and complain and finally got a room on 2nd floor at 5:30 pm,7 hours we where made to wait.
Comment from Hotel Management
Nov 21, 2017 by Lewis Leveille, Hotel Management
Hello - we are very sorry about this issue. Please give me a call and I will be happy to report this issue to Hotel management.