Ratings based on 1,860 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Turks and Caicos

Room Service attendant was a thief

Posted Oct 16, 2017
I usually don't write reviews but I was truly appalled. My boyfriend and I stayed at Hard Rock for one night. The Front office agent was very welcoming, courteous, attentive and fast. We were in our room with 10 minutes of our arrival to the resort. The rooms were well cleaned, the duvet was plush and the aura was extremely cozy. That night we celebrated my boyfriends birthday at Kuro Asian Restaurant. The food and the service was superb and were just the right portion size. For the both of us our bill was on average $150-$170 (well worth it). The following morning, I ordered room service which was okay but I paid via Room charge which came up to about $70 and I tipped $10. I didnt realize until after I cheycked out (in the car at valet), that my Room service attendant turned my tip from $10 to $16. I didn't bother call to make noise about an additional $6 but I thought it was very dishonest. Very nice hotel but keep an eye out for the staff.
Comment from Hotel Management
Oct 20, 2017 by Lewis Leveille, Hotel Management
Hello, Please reach out to us so we can look into the incident.
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Nice Hotel

Posted Oct 16, 2017
My only issues , no vending machines on the floors , parking too far from the rooms and ATM fees are out of this world
Comment from Hotel Management
Oct 16, 2017 by Seminole Hard Rock, Hotel Management
Hi Richard, thanks for visiting with us and we appreciate the feedback!
2 out of 5
Recommended
for Everyone
by A verified traveler from miami florida

Use to be better..!!!

Posted Oct 13, 2017
AC was a problem wouldn't stay cool, I'm all about being green but I need my room to cool when I'm in it. I had ordered extra pillows and I didn't get them until the next day when I had to call again for them. Most important had gone there specially because it had like 3 different restaurant that turn into nightclubs but they where all under construction and I was never told anything about it. I found out because I got ready to go and I could find the way out to it.-They had the emergency alarms go off at 5:30 am and everything that happened seem very unprofessional done very disorganized and never was told what was the problem. Then no one would help at checkout to assist with taking of me after all that mess.
Comment from Hotel Management
Oct 16, 2017 by Seminole Hard Rock, Hotel Management
Hello Mari - we are very sorry about your recent experience and we have forwarded your review to Hotel management.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Great hotel

Posted Oct 9, 2017
We had a great time, room was clean, staff was great, our only issue was the view from our room since there is construction going on around the premises, the other issue was the air conditioning which did not feel very cool. Overall it was a great experience.
Comment from Hotel Management
Oct 12, 2017 by Seminole Hard Rock, Hotel Management
Thanks for the feedback! Sorry about the air conditioning. Sometimes the weather can get really hot in South Florida despite having AC.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
All went well at Hotel, great staff. Only issue was it rained to many days and didn't get to pool. Looks great. Casino slots weren't friendly.
Comment from Hotel Management
Oct 12, 2017 by Seminole Hard Rock, Hotel Management
Glad you enjoyed your visit. Maybe you weren't lucky on first visit at our Casino, but hopefully you are on the next.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Excellent hotel

Posted Oct 7, 2017
Had a great 3 nights at the hard rock firstly the rooms very spacious and one of the best hotel beds I have ever slept in . The hotel pool is wonderful although there is a bit of work going on around the pool which we was made aware of before we booked was still a great space . The rest of the hotel lived up to what we expected from a hard rock staff were very pleasant and friendly
Comment from Hotel Management
Oct 12, 2017 by Seminole Hard Rock, Hotel Management
Hi Roy, glad you enjoyed the overall experience!
5 out of 5
Recommended
for Couples
by A verified traveler from Jupiter, FL

A little slice of Vegas in Hollywood, FL

Posted Oct 2, 2017
Pros: The staff was all very kind, helpful and considerate.
Cons: Can't wait until the construction is finished.
Location: Location is close to Ft. Lauderdale airport and the cruise port. We live in Florida so we didn't leave the hotel, there's lots to do at the Hard Rock
My sister and I went to Hard Rock Hotel and casino for her birthday, and we stayed for two nights. Rooms were clean and comfortable, and we had a view of the lagoon pool. The food was great - we ate at The Blue Plate Diner twice (breakfast) and Hard Rock Cafe twice. The BBQ ribs are fabulous, and I'm glad we shared it, it's a large serving, but every gooey bite was delicious. We liked it so much we may go every year for her birthday. She even won a few dollars at the slots!!! Definitely recommend for those over 21 to go and enjoy the casino, the bars, the music.
Comment from Hotel Management
Oct 3, 2017 by Seminole Hard Rock, Hotel Management
Hi Trisha - thanks for the glowing review! We look forward to welcoming you back some day soon :)
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel stay

Posted Sep 23, 2017
My stay here was very good , they upgraded. Me to a bigger room. The only thing that was missing was the outdoor restaurants that use to be there. I felt more enclosed now with them being gone. I guess with them building the new hotel wing , they are going for a Vegas look to enclose all of the entertainment.
Comment from Hotel Management
Sep 25, 2017 by Seminole Hard Rock, Hotel Management
Hi Ernest, Thanks for the positive review! You the hammer right on the nail - we're definitely going with a Vegas style look and feel. Check back in 2019 or sooner :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Wethersfield, CT

Posted Sep 21, 2017
Nice hotel more slot machines than anything, needs more table games hopefully with the addition in 2019 they will expand the casino floor and add more restaurants/bars.
Comment from Hotel Management
Sep 21, 2017 by Seminole Hard Rock, Hotel Management
Hi Olivia, Thanks for the five star rating! You're definitely right about the table games. Stay tuned...
4 out of 5
Recommended
for Everyone
by A verified traveler from tampa fla

Had a very nice stay at the hotel

Posted Sep 6, 2017
Enjoyed our stay at the hotel it was very relaxing and fun place had very good room service and the staff was very nice
Comment from Hotel Management
Sep 6, 2017 by Seminole Hard Rock, Hotel Management
Thanks for sharing feedback about your recent visit. We look forward to welcoming you back soon.