Ratings based on 1,726 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
nice hotel except for the smell of smoke at casino sourroundings
Comment from Hotel Management
May 24, 2017 by Seminole Hard Rock, Hotel Management
Glad you enjoyed your visit! Come back soon :)
2 out of 5
by A verified traveler from Florida

this hotel is not to be trusted

Posted May 18, 2017
Pros: the staff was rude , not helpful and a hotel resort under construction, not much to do around, only couple of restaurants open.
Cons: i think HR need to do better job hiring his people, clearly they have to respect for other people belongings
Location: there is no place around, and the shopping and entertainment area is under construction
i need to express my frustration, cause what it was planned to be a magical stay , it was totally opposite, the hotel to start is under construction, and they dont tell you this when you book, the outdoors shopping area is completely gone, there is no activities to enjoy apart from the pool and gambling, this place is not cheap and is very disappointing to arrive to a hotel under construction with dust and noise, so the story is this i was placed to a room with view to the construction wich was super noisy so i requested to changed rooms so they placed me in a room with view to the pool wich was ok room just that ,anyway i let it pass, but deal breaker is that i forgot my dress on my previous room and when i tried to retrieve it there was already new guest in the room wich was an older lady wich and she open the closet and my dress was already gone, i dont think the lady would steal a dress that wont even fit her, and if the housekeeper found why she didnt take it to lost and found, i called to front desk and they transfer me to security wich they were super rude and they say the room i was staying on it didnt even exist i was like WHATTT?? i went straight to front desk and they just apologize, next day after i share my check in experience the manager called and just offered me $100 credit in the restaurant to fix the situation, honestly this is not cool stuff is not supposed to be stolen or misplaced , they never found my dress, and dont think they bothered to look.
Comment from Hotel Management
May 25, 2017 by Seminole Hard Rock, Hotel Management
We are very sorry to hear about what happened during your stay. Our managers do the best they can in trying to resolve issues with our guests. We understand that the $100 credit was not acceptable to you. We hope you will consider us again in the near future.
3 out of 5
by A verified traveler from Cape Canaveral, Fl

Nice room, gambling too much smoke

Posted May 15, 2017
Pros: The room
Cons: The gambling facility
Location: My main objective was to experience this hotel
The hotel was beautiful, my room excellent, the gambling too much smoke. There were 3 rows of non smoking, that were surrounded by smokers that did not realize they were non smoking. There has to be a better system within the facility. I ate at the Oak Council. The service was excellent. The food was not. I had to send my scallops back 3 times to be cooked. By the time they came cooked I was not hungry any longer. Cannot recommend that resturaunt.
Comment from Hotel Management
May 18, 2017 by Seminole Hard Rock, Hotel Management
We are very sorry about your recent visit! We are currently making upgrades to facility which will add more smoke free areas. We hope that will eliminate some of the issues you encountered. We are also sorry about your visit at Council Oak. We'll advise management.
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Nice if you like to gamble

Posted May 12, 2017
Hotel was nice however I was bored. Not a gambler so there wasn't anything to do. Had I been aware of construction wouldn't have went
Comment from Hotel Management
May 18, 2017 by Seminole Hard Rock, Hotel Management
Thanks for the positive review! We have been advertising the construction on our website for a couple of months. Please check it out and learn more about the exciting things coming in 2019!
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Very nice Hotel/Casino with the appeal of a resort

Posted May 12, 2017
Pros: The pool area and the staff, especially Terri Campbell!
Cons: Since they're adding 2 new hotels, I recommend they offer a lot more rooms with balcony's.
Location: The hotel is a short drive from the airport and Hollywood beach. We heard from the locals there are 2 other casinos nearby but we did not go.
This was our second visit because we loved our first stay very much and you didn't have to leave the property to keep yourself busy/entertained. However, the "Paradise" section was closed and under construction (to be completed in 2019). That limited our activities on the property to the pool area (which is spectacular) and the casino. We were also disappointed to learn that all of our favorite interactive/video slot machines were no longer there. Therefore, I ended up playing more card games and was very happy with their pit boss, Terri Campbell. Terri did everything in her power to see that we enjoyed our time there.
Comment from Hotel Management
May 18, 2017 by Seminole Hard Rock, Hotel Management
Glad you enjoyed your visit! We look forward to having you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Nice stay

Posted May 9, 2017
Pros: Poker room, cleanliness.
Cons: Not incredibly impressed with the food at the HRC. Would have preferred if the pool was open later. $6 drinks while gambling is a little stiff.
Location: Short walk to all local amenities including supermarket, stores, Dunkin and others. SHort drive to Hollywood Beach.
Spend this past weekend here and was very happy with the experience. Room was spacious and clean, hotel staff was incredibly friendly. The poker room was greatly expanded and the action was good.
Comment from Hotel Management
May 10, 2017 by Seminole Hard Rock, Hotel Management
Thanks for the review. Our pool closes early for the protection and safety of our guests. We also have plenty of dining options for every budget. That's one of the reasons why guests love visiting with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Newfoundland, Canada

Amazing hotel. Kids and Adults had a great time.

Posted May 4, 2017
Pros: Everything
Cons: N/A
Location: Unlimited
Only their for one night. should have booked more.
Comment from Hotel Management
May 5, 2017 by Seminole Hard Rock, Hotel Management
Thanks for the positive review. So happy you enjoyed your experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
We spent the last night of a 2 week vacation. It was beautiful. The pool area made you feel like you were still on a beach resort. I would return for sure.
Comment from Hotel Management
May 4, 2017 by Seminole Hard Rock, Hotel Management
Can't wait to have you back!
1 out of 5
by A verified traveler from New York

Not Happy !

Posted May 1, 2017
Pros: Staff was nice
Cons: Table Comps.
Location: I don't know anything to do nearby. I came to Hard Rock to enjoy the outdoor restaurants and clubs. It was not available for us.
The whole outdoor part of the hotel was closed for renovations. I was not informed when i booked this trip.
Comment from Hotel Management
May 4, 2017 by Seminole Hard Rock, Hotel Management
Hello Tommy, We have advertised for months that we are building a new hotel to enhance the overall entertainment experience. We hope that when construction is complete, you'll give us another try!
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Excellent Place to stay

Posted Apr 26, 2017
The hubby loved the pool I loved the casino and shopping.
Comment from Hotel Management
May 2, 2017 by Seminole Hard Rock, Hotel Management
Glad you loved being here! Looking forward to having you back soon.