Ratings based on 1,000 Verified Reviews

4.1 out of 5
78% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

The lighting wasn't very good. Beds are very low.

Posted Sep 20, 2017
Pros: Location across from the Pantages Theatre.
Cons: Lighting and bed height
It was slow to check in with three people at the front desk and a short line waiting to check in. The questions answered by the front staff should have been redirected to the concierge. The concierge was very helpful with her recommendations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wifi

Posted Sep 7, 2017
Accessing the wifi was such a task that I didn't even log on!!!
Comment from Hotel Management
Sep 8, 2017 by Ashton, Hotel Management
Hello Anonymous, Thank for taking the time to share feedback from your recent W Hollywood experience. We are thrilled to have exceeded expectations and are saddened to learn about your internet connection issues. We realize how frustrating it can be to not be able to connect to the world wide web and apologize for the disruption. We appreciate learning about your stay so that we may continually improve. Until next time, Ashton
2 out of 5
by A verified traveler from New York City

W Hollywood NOT A Repeat

Posted Sep 7, 2017
Staff is mediocre. Room was lovely and current! Lobby is lit 24/7 with undesirables... rough crowd! Pool Party has great wait staff, DJ, Food, people that frequent this hotel are undesirables. We prefer SLS . We will not be back
Comment from Hotel Management
Sep 11, 2017 by Ashton, Hotel Management
Hello Lisa, Thank you for taking the time to share your recent experience at the W Hollywood with us! Every process put in place is aimed at providing you with an unforgettable lifestyle experience and from your feedback, we are delighted to hear that you reveled in our modern accommodations. However, we are disappointed to learn that we fell short of exceeding your expectations. One of our key priorities is to provide the highest level of friendly service. We are very sorry to learn that the your arrival experience was not welcoming and there was an error from the level of service we expect from our team. We have shared your feedback with the team in an effort to improve the overall W Hollywood experience. We sincerely appreciate your detailed comments so that we may continually improve our service and look forward to welcoming you back whenever your travels bring you back to Los Angeles. Until next time, Ashton
1 out of 5
by A verified traveler from San Francisco

Bad Service staff

Posted Aug 23, 2017
Pros: The lobby atmosphere was nice and so is the top view by the pool. It is really a glam hotel, love the Bar & surpizingly the Bar Staff were great!
Cons: Everything about service staff and their attitude should be improved. We left saying WHollywierd!
Location: Good location for exploring Hollywood, the walk of fame is right there and good local restaurants outside the hotel as well.
The attitude of the service staff at the reception was terrible. They literally mistreat everyone as I have observed. After Uber dropped me, I had to pick up my own luggage to come to checkin, as I later found that the valet guy who took the luggage out of Uber seem to think it was not his job to take it to front desk as the bellman was not there. The front desk ladies have so much attitude to serve, as I observed all of them.. Whoever checked me did not bother to check my SPG profile until I had to remind her to give me a high floor. I met three guests who complained of similar experience in the hotel at the reception. I was shocked when the lobby staff where I had my lunch while waiting for checking, told me to take my food and wine to my room myself when I asked for a box. Then I had to find my luggage was torn when it came to my room, however and wherever they stored it temporarily. When dining with a friend at the pool deck, the staff at the pool deck lied to us saying they don't serve food, to later verify they did. The staff seem simply lazy to serve guests. The next day, I find the toilet in my room broken in my room. , but the manager attended to it asap. The staff seem very unhappy with their jobs period and they seem to reflect it on the customers. This is the first ever Starwood affiliate hotel that disappointed me. Even-though the new manager tried to rectify the situation, I will never go back again.
Comment from Hotel Management
Sep 13, 2017 by Ashton P, Hotel Management
Hello Sonia, Thank you for taking the time to share your recent experience at the W Hollywood with us! Every process put in place is aimed at providing you with a memorable lifestyle experience and from your feedback, we are excited to learn that you reveled in our modern design and rooftop views from out WET Deck. However, we are disappointed to learn that we fell short of expectations in other areas during your stay. Thank you again for your loyalty as a SPG Member. As a loyal guest, one of our key priorities is to provide the highest level of friendly service. We are very sorry to learn that the quality of service provided by our talent did not quite meet expectations. We have shared your feedback with our leadership team in an effort to improve the overall W Hollywood experience. We sincerely apologize that your stay wasn't more comfortable and appreciate your feedback. We hope this isolated experience will not deter you from visiting a distinct collection of W Hotels across the globe. Until next time, Ashton
4 out of 5
Recommended
for Everyone
by A verified traveler

Stylish and well located

Posted Aug 20, 2017
Short stay but enjoyed the hotel's cleanliness and comfort. Very conveniently located.
Comment from Hotel Management
Aug 23, 2017 by Ashton P, Hotel Management
Hello Anonymous, Thank you for taking the time to share your recent experience at the W Hollywood with us! We are delighted to learn that your short stay with us was a comfortable one. We are excited that you reveled in our convenient location and look forward to welcoming you back whenever your travels bring you back to Los Angeles, long or short! Until next time, Ashton
3 out of 5
by A verified traveler from Atlanta Ga

$500.00 Incidentals

Posted Aug 20, 2017
The rooms aren't that nice and the views are horrible. Valet only $42.00 a day
Comment from Hotel Management
Aug 23, 2017 by Ashton P, Hotel Management
Hello Reese, Thank you for taking the time to share your recent experience at the W Hollywood with us! We are saddened to learn about the disappointment with your experience. Our iconic modern design sets the stage for exclusive experiences and while most of our guests revel in our unique features, we understand that not all guests have the same tastes. We sincerely apologize that your recent stay wasn't more comfortable. As in any other major metropolitan city, dedicated parking spaces are prime real estate. We offer a valet service that costs $42.00 each night and includes in/out privileges. Our rates are lower than other hotels in the area such as Lowe’s which costs $48 or The Roosevelt which is $47. There is additional parking options available off-site, but the rates and times of service may not allow for overnight parking. Finally, you are welcome to street park, but with street parking you must be aware of meters and parking restrictions. We apologize if you felt the price was an expensive offering. We appreciate your feedback and hope to welcome you back whenever you may be looking to steal the scene in Hollywood. Until next time, Ashton
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 17, 2017
Great location . Concierge very helpful. Pool area had a wow factor very well set up a hidden treasure
Comment from Hotel Management
Aug 19, 2017 by Ashton P, Hotel Management
Hello Anonymous, Thank you for taking the time to share comments regarding your recent W Hollywood experience! We are delighted that your reveled in our convenient location but more importantly that the service provided by our Concierge team exceeded expectations. If you are really looking for a hidden treasure during your next stay, we invite you to check out Bliss spa. We thank you again for your feedback and look forward to welcoming you back again soon. Until next time, Ashton
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Good location dirty room

Posted Aug 13, 2017
Pros - good location, full bar, parking, and overall friendly staff. Cons - our room was dirty, dirty around the bed, dirty towels, expensive valet only parking,
Comment from Hotel Management
Aug 18, 2017 by Ashton P, Hotel Management
Hello Dan,   Thank you for taking the time to share your recent experience at W Hollywood with us! Every process put in place is aimed at providing you with an unforgettable lifestyle experience and are delighted to learn that you reveled in our iconic location. We appreciate the great detail of your comments and are disappointed to have not exceeded expectations.   One of our key priorities is to provide friendly service and comfortable accommodations. We are thrilled to hear about your interactions with our talent but are saddened to hear about the errors in the level of service we expect from our Style team. Your feedback has been shared with our Director of Style to improve upon your experience and we apologize that your stay wasn’t more comfortable. As in any other major metropolitan city, dedicated parking spaces are prime real estate. Our Wheels team offers a valet service that costs $42.00 each night and includes in/out privileges. Our rates are lower than other hotels in the area such as Lowe’s which costs $48 or The Roosevelt which is $47. There’s additional parking options available off-site, but the rates and times of service may not allow for overnight parking. You are welcome to street park, but with street parking you must be aware of meters and parking restrictions. Most guests prefer the convenience of our secure and prompt valet service, but we apologize if you felt the price was an expensive offering. We hope to have the opportunity to welcome you back whenever your travels bring you back to Los Angeles. Until next time, Ashton
5 out of 5
Recommended
for Families
by A verified traveler from Whidbey Island, WA

Hollywood - Viners

Posted Aug 2, 2017
Pros: Vibe. Location. Service. Spa.
Cons: Plumbing in our room needed a little attention. Not bad - just a shaking pipe when showering.
Location: Perfect for a Hollywood experience. On top of the LA Metro system. YouTubers at 1600 Vine are right next door. The walk of fame is right outside.
We chose the W Hollywood because of its proximity (next door) to certain Youtube sensations. My wife, daughter (14) and I thoroughly enjoyed our stay at the W. It is well kept, flashy but subtle and gives off a 'hip' image but not one of over doing it. The rooftop pool is perfect, clean and well attended. The best part of our entire stay was time spent at Bliss Spa. The deep tissue from Moeul (therapist) is second to none. Perfect three days in LA. We were well taken care of.
Comment from Hotel Management
Aug 5, 2017 by Ashton P, Hotel Management
Hello Rich, Thank you for taking the time to tell us about your recent W Hollywood experience! We are delighted to hear that you reveled in our star studded location and are excited to hear your family enjoyed our high-energy vibe. Bliss is the one place to escape it all and we look forward to welcoming you again whenever your travels bring you back to Los Angeles. Until next time, Ashton
2 out of 5
by A verified traveler from p

Terrible customer service

Posted Jul 29, 2017
Was unsatisfied with overal experience. The rooms were not cleaned correctly. Staff at front desk were rude.
Comment from Hotel Management
Jul 31, 2017 by Ashton P - Guest Communications Manager, Hotel Management
Hello t, Thank you for taking the time to share your recent experience at the W Hollywood with us! Every process put in place is aimed at providing you with an unforgettable lifestyle experience and from your feedback, we are disappointed to learn that we fell short of your expectations. One of our key priorities is to provide the highest level of friendly service and comfortable accommodations. We are very sorry to learn that the level of service we expect for our talent did not quite meet expectations. We have shared your feedback with the entire team in an effort to improve the overall W Hollywood experience. We apologize that your stay wasn't more comfortable and hope to welcome you back soon. Until next time, Ashton