Ratings based on 106 Verified Reviews

3.3 out of 5
76% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Dated facility with updated room. Clean and pleasant upon arrival, but they didn't clean the next day. Likely one of the nicest places to stay near El Centro, but a bit out of town.
Comment from Hotel Management
Dec 16, 2016 by Sincerely, Letty , Hotel Management
Thank you for choosing our hotel and for taking the time to write us a review. I'm glad you enjoyed your stay and I apologize if your room was not cleaned the next day. Our housekeepers always make sure to go and ask if each occupied room needs cleaning. Overall we look forward to welcoming you back to our hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
the only thing we did not like is the fact that the hotel is so close to planting fields, and the field was being fumigated and it smelled terrible outside.
Comment from Hotel Management
Dec 16, 2016 by Sincerely, Letty , Hotel Management
Thank you for taking the time to write a review. I'm sorry to hear that during your time of stay they were fumigating the fields. We hope to have you stay with us again and hope this inconvenience doesn't occur.
4 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad, CA.

Older Nice Place with Golf Course

Posted Oct 8, 2016
Location: Place has a pool and golf course
Good size room with comfortable beds, flat screen TV, microwave oven, small refrigerator.
Comment from Hotel Management
Oct 8, 2016 by Savannah G., Hotel Management
We're glad that you enjoyed your room. We hope to have you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Beautiful rooms.

Posted Sep 13, 2016 on Orbitz
Nice, spacious rooms. Very well kept. Nice staff, eager to please.
Comment from Hotel Management
Dec 16, 2016 by Sincerely, Letty , Hotel Management
Thank you so much for choosing our hotel. I am glad to hear you enjoyed your stay we look forward to having you stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Nice hotel.

Posted Aug 9, 2016
It was a pleasant stay. The rooms were clean and the beds very comfortable. The only inconvenience was that it was extremely hot when we got in there, and the a.c. took a while to cool the room down. Other than that. It was overall good.
Comment from Hotel Management
Aug 10, 2016 by Savannah G. - Guest Services, Hotel Management
Thank you for your kind comments. We apologize for the inconvenience with the A.C. Unit. We hope you stay with us again.
4 out of 5
by A verified traveler

Good food / Good price

Posted Jul 27, 2016 on Hotels
The place was clean, the food at the restaurant was delicious-free continental breakfast, but can use that voucher for $2 off the hot meal, which we did the two days we were there. They had renovated many rooms, but unfortunately, because we brought our dog with us, they gave us a room with a carpet that had many, MANY stains!! Very disappointed, but we understood their reasoning. Although we knew we had a good, trained dog, they didn't know that.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
I am to happy to hear you enjoyed your stay with us here at the Imperial Palm Resort. I am sorry to hear about your room having stains. We are a pet friendly hotel and we have pet friendly rooms which are used by many guest who come with pets. Your feedback is greatly appreciated and we will work harder to have these rooms extra clean and stained free. We hope to have you stay with us again in the future. Sincerely, Letty
1 out of 5
by A verified traveler from J. VA

Run down accommodations

Posted Jul 14, 2016
The room decor and conditions posted WERE NOT what we received when we arrived. The room decor was stuck in the 70s, wallpaper was peeling from the ceiling and the air conditioner was loud and leaky. The free continental breakfast offered was way below standard so my family and I went to an outside restaurant. The maid service was good, but the initial walk in to the room was saddening. Will not stay here again.
Comment from Hotel Management
Dec 16, 2016 by Sincerely, Letty , Hotel Management
My sincere apologies. Your feedback is extremely valuable to us. Sorry for inconvenience we do provide renovated rooms and offer $2 off coupons for hot breakfast. We hope to have you stay with us again.
4 out of 5
by Robert

Posted Jun 30, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for taking your time to rate us. We hope you enjoyed your stay here at the Imperial Palm Resort we hope to see you again soon. Sincerely, Letty
1 out of 5
by A verified traveler from Los Angeles

Unsatisfied

Posted May 24, 2016
The room was smelly and small. Nice patio view of the golf course. Service was horrible. Area was a bit isolated from the city. Would not recommend.
Comment from Hotel Management
Jan 25, 2017 by Sincerely, Letty , Hotel Management
My sincere apologies. We do have renovated rooms available and suites with $2 off breakfast coupons. Again I am sorry for this inconvenience we hope to better accommodate your stay in the future.
2 out of 5
by Jay

Posted May 23, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for taking your time to rate your experience. I am sorry for any inconvenience you may have had we hope to have you stay with us again in the future. Sincerely, Letty