Posted Dec 19, 2016
The location of the hotel is convenient to rt 91 and the mass pike, also convenient to Northampton and Springfield and the Holyoke Mall. The hotel is a beautiful and clean facility. The common areas are beautiful and the rooms are well appointed and the whole place is very clean. The staff is very friendly and helpful. The pool area was large and clean. The breakfast was delicious with numerous options. The only drawback was one night we were there, I am not sure what was going on, maybe a party or something, but there were like 40+ people in the pool area all evening. I have never seen a hotel pool area so full. They were LOUD. The children (10+ of them) were largely unsupervised, running around, screaming, cannon-balling into the shallow end, at one point even pulling the lifesaving equipment off the wall and using it to swim with while the parents were largely ignoring them. there were 12+ people crammed in the hot tub. Later that night on walking to the front lobby to get coffee my husband walked passed several loud rooms, and was verbally harassed by the guests milling about the hallway as he walked passed, to the point where he stated he felt uncomfortable and unsafe and had no plans to return to the front lobby for the remainder of the evening. We have stayed here before and never had this problem, still plan to give it another try.