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Reviews of Homewood Suites by Hilton Holyoke-Springfield/North

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 538 out of 820 reviews" "
Rating 8 - Good. 200 out of 820 reviews" "
Rating 6 - Okay. 48 out of 820 reviews" "
Rating 4 - Poor. 15 out of 820 reviews" "
Rating 2 - Terrible. 19 out of 820 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jazzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kurt Lookabaugh on Mar 26, 2024
Thank you for leaving us this wonderful review. We hope to see you again some time soon!

10/10 Excellent

Kathy

Traveled with partner
Liked: Property conditions & facilities
Large, comfortable room, full kitchen, separate dressing area with sink outside of bathroom, comfortable king bed, fluffy towels
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 23, 2024
Thank you for leaving this review with us Kathy, we hope to see you again soon!

10/10 Excellent

Eric

Great simple property, polite and good stay
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 18, 2024
Thank you eric for leaving this review with us we are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Catheryn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was a bug on the king sized bed when I first entered. The floors in the bathroom were dirty. The stove top burners in the room did not work. Poor experience overall.
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 17, 2024
Thank you for this feedback. I have forwarded this information to our maintenance and housekeeping team to resolve this issue.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kurt Lookabaugh on Mar 9, 2024
Kerry it is so nice to hear you had an excellent time at our property we hope to see you return some time soon!

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kurt Lookabaugh on Feb 28, 2024
Thank you for leaving this wonderful review! We are so happy you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a birthday party there and it was perfect location next to the indoor pool
Stayed 1 night in Feb 2024
Response from Kurt Lookabaugh on Feb 16, 2024
Thank you for leaving this wonderful review! We hope you return sometime in the future and have a wonderful weekend!

10/10 Excellent

Takisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, safe, and close to Holyoke Mall! Traveled with 2 kids. Pool area and gym was nice. Breakfast served. No complaints
Response from Kurt Lookabaugh on Feb 16, 2024
We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Catherine

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Property conditions & facilities
I had a room with nonworking appliances got switched three times in one night, last room one of the bedrooms in the suite was infested with bed bugs. The water coming out the shower n tub and sinks was brown. Elevators expired inspection. I addressed the manager of these concerns and she was rude , didnt care even with photos and videos of these concerns, she refused to refund me and basically told me i shouldnt have stayed in that hotel. She had zero concern for any safety of children which i traveled with because my daughter had special appointments at Boston children’s and near by clinics and i had no choice of staying due to a emergency with my child . Never again
Stayed 3 nights in Jan 2024

10/10 Excellent

marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym and pool. Very friendly and accommodating staff
Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
Thank you for the stellar review marian! We hope you chose to stay with us again in the future!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
Thank you for taking the time to leave us a review, please let us know what we could have done better for you!

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice suite at a good price
Stayed 1 night in Jan 2024

10/10 Excellent

Gabe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome outdoor grill, great breakfast, friendly staff. Overall smooth and hassle free experience.
Stayed 2 nights in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
We are so happy you enjoyed your stay at our property and we hope to see you again soon!

10/10 Excellent

Alison

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lor

Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Jay

Stayed 1 night in Jan 2024

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MARIE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect fit for needs.
Stayed 4 nights in Nov 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
We felt very comfortable and the breakfast and all day coffee and tea was the best.
Stayed 4 nights in Nov 2023

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Ross

Stayed 1 night in Nov 2023

8/10 Good

Tanasia, Springfield

Stayed 1 night in Nov 2023

10/10 Excellent

Clare

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The place is clean, quiet, staff respectful. Amenities are great. Complimentary coffee and breakfast!! Great hotel for a brief stay with my family. Very close to Holyoke mall / Round 1
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Stayed 1 night in Oct 2023

2/10 Terrible

Christine

Traveled with family
Disliked: Staff & service
Booked stay through Expedia six months in advance only to show up at hotel and was told they were overbooked and didn't have any rooms left. Totally unacceptable for both Expedia and Homewood Suites/Hilton. Manager offered to comp stay for another date and I have yet to hear from her. Take my advice and stay somewhere else.
Stayed 1 night in Oct 2023

8/10 Good

Katrina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sally, Takoma Park

Stayed 1 night in Sep 2023

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
The staff was friendly and helpful!
Stayed 1 night in Oct 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thank you
Stayed 1 night in Oct 2023

10/10 Excellent

Tiffany

Stayed 1 night in Oct 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maritza

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Jan, Maitland

Liked: Staff & service
Disliked: Cleanliness
Motel was convenient to shopping and restaurants. Maintenance and cleanliness needs improvement.
Stayed 2 nights in Sep 2023

10/10 Excellent

Katie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was clean. No dust in the fan vents, shower grout was clean.
Stayed 1 night in Sep 2023

2/10 Terrible

Josh

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to the Big E, hotel was only a few miles away, very spacious, was able to do work and leave it in the next room when I went to sleep.
Stayed 1 night in Sep 2023

2/10 Terrible

Chandni

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Had a terrible experience--our bathroom smelled like cigarette smoke. The bed was broken, we did not get a decent night's sleep and woke up in a ton of pain the next day. The floor was randomly wet in certain areas. When management was informed they just apologized but did not offer any compensation for the experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Bergin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great set up with the two rooms and the kitchen area. Super friendly and helpful staff. The pool was great for the kids. Good breakfast. Will be looking for similar in other locations.
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay abd awesome customer service! Bringing our dogs was a benefit as well. The front desk staff were very welcoming and friendly as well as efficient and professional . When we return to the area we will choose to stay here again!
Stayed 1 night in Sep 2023

10/10 Excellent

Leendert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spaciousness. Nice suites for affordable price. Convenient next to highway. Great breakfast
Stayed 3 nights in Sep 2023

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great room was amazing
Stayed 3 nights in Aug 2023

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff & very pleased with the overall cleanliness & accommodations.
Stayed 1 night in Aug 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023