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10/10 Excellent
Kathy
Traveled with partner
Mar 23, 2024
Liked: Property conditions & facilities
Large, comfortable room, full kitchen, separate dressing area with sink outside of bathroom, comfortable king bed, fluffy towels
Kathy
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 23, 2024
Thank you for leaving this review with us Kathy, we hope to see you again soon!
10/10 Excellent
Eric
Mar 18, 2024
Great simple property, polite and good stay
Eric
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 18, 2024
Thank you eric for leaving this review with us we are happy to hear that you enjoyed your stay with us. We hope to see you again soon!
4/10 Poor
Catheryn
Traveled with family
Mar 16, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There was a bug on the king sized bed when I first entered. The floors in the bathroom were dirty. The stove top burners in the room did not work. Poor experience overall.
Catheryn
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 17, 2024
Thank you for this feedback. I have forwarded this information to our maintenance and housekeeping team to resolve this issue.
Clean, quiet, safe, and close to Holyoke Mall! Traveled with 2 kids. Pool area and gym was nice. Breakfast served. No complaints
Takisha
Response from Kurt Lookabaugh on Feb 16, 2024
We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!
2/10 Terrible
Catherine
Traveled with family and small children, Business traveler, Traveled with family
Feb 2, 2024
Disliked: Property conditions & facilities
I had a room with nonworking appliances got switched three times in one night, last room one of the bedrooms in the suite was infested with bed bugs. The water coming out the shower n tub and sinks was brown. Elevators expired inspection. I addressed the manager of these concerns and she was rude , didnt care even with photos and videos of these concerns, she refused to refund me and basically told me i shouldnt have stayed in that hotel. She had zero concern for any safety of children which i traveled with because my daughter had special appointments at Boston children’s and near by clinics and i had no choice of staying due to a emergency with my child . Never again
The place is clean, quiet, staff respectful. Amenities are great. Complimentary coffee and breakfast!! Great hotel for a brief stay with my family. Very close to Holyoke mall / Round 1
Jennifer
Stayed 1 night in Nov 2023
10/10 Excellent
Danielle
Oct 29, 2023
Danielle
Stayed 1 night in Oct 2023
2/10 Terrible
Christine
Traveled with family
Oct 21, 2023
Disliked: Staff & service
Booked stay through Expedia six months in advance only to show up at hotel and was told they were overbooked and didn't have any rooms left. Totally unacceptable for both Expedia and Homewood Suites/Hilton. Manager offered to comp stay for another date and I have yet to hear from her. Take my advice and stay somewhere else.
Had a terrible experience--our bathroom smelled like cigarette smoke. The bed was broken, we did not get a decent night's sleep and woke up in a ton of pain the next day. The floor was randomly wet in certain areas. When management was informed they just apologized but did not offer any compensation for the experience.
Such a great set up with the two rooms and the kitchen area. Super friendly and helpful staff. The pool was great for the kids. Good breakfast. Will be looking for similar in other locations.
Very nice stay abd awesome customer service! Bringing our dogs was a benefit as well.
The front desk staff were very welcoming and friendly as well as efficient and professional . When we return to the area we will choose to stay here again!