Exterior

Reviews of Holiday Inn Express Pittsburgh East - Mall Area, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 438 out of 1002 reviews" "
Rating 8 - Good. 349 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dillon

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
A number of the construction workers onsite for the renovations occurring on the first level were staying on our same floor - level 2. They were literally screaming, hollering, and partying all night long. Whether they are simply that loud or the walls are extra thin, we could hear them over the TV turned up to full volume. This last until about 1:00am, which was less than ideal because I had a 6:00am wake up time the following morning. Even the following morning - I'm assuming because some of these contractors were sleeping off the party the night before - there was a straight 15-20 minutes of knocking a nearby room door. A coworker was trying to wake the culprits up by banging on their door with no regard for any hotel guests nearby. I understand the convenience of having contractors doing work on the building staying onsite, but there should be a more concerted effort to have them separated from paying hotel guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Abdullah Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at the hotel. Check in was easy and quick. The hotel has three floors, so it was easy and fast to take the stairs, although there is an elevator. Shower was nothing fancy which I appreciated. Some hotels modernize the showers so much you need an engineering degree to figure out how it works. Bed was clean and soft. People across the hall had loud music blaring but we could not hear anything in our room. I liked that there was a sign indicating quiet hours between 11pm-6am. There is free parking in front of the hotel but spaces are a little tight for SUVs and trucks. We had a good stay here.
Stayed 1 night in Mar 2024
Response from Helen (GM) on Mar 27, 2024
Thank you for your detailed feedback! We're delighted to hear that you had an enjoyable stay with us. We're glad that you found the check-in process smooth and that our three floors layout and easy stair access suited your needs. It's great to know that you appreciated the simplicity of our shower setup and the cleanliness and comfort of our beds. We understand the importance of a peaceful environment, so we're pleased that our quiet hours policy helped ensure a restful night despite the noise from neighboring guests. We'll also take note of your feedback regarding parking space availability for larger vehicles. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a weekend of shopping!
Stayed 1 night in Feb 2024
Response from Helen (GM) on Mar 27, 2024
We're thrilled to hear that you found our hotel to be a perfect place for a weekend of shopping! Our convenient location and comfortable accommodations aim to provide an ideal base for guests looking to explore the shopping opportunities in the area. Whether you're seeking trendy boutiques, department stores, or specialty shops, we're glad that our hotel served as a convenient and enjoyable place to rest and recharge between shopping excursions.

8/10 Good

Ken

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Great staff. Convenient location. Satisfactory facilities.
Stayed 3 nights in Feb 2024
Response from Helen (GM) on Mar 27, 2024
hank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay with us. Our team works hard to provide exceptional service, and we're thrilled that you found our staff to be great. We're also glad that our convenient location met your needs and that you found our facilities satisfactory.

10/10 Excellent

Rod

Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Joyce

Liked: Cleanliness, staff & service
They tried to charge me an extra $135 for using a third party to book my reservation.
Stayed 2 nights in Dec 2023
Response from Helen (GM) on Jan 7, 2024
Sorry you felt that way. The only reason the price was 135.00 is because you extend your stay through the hotel, a holiday weekend.

10/10 Excellent

Ashley, Core

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Rosemary

Stayed 1 night in Dec 2023

8/10 Good

Scott

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice and clean, staff forms, extremely helpful and polite. They had a very typical American breakfast, coffee was delicious! I only wish hotels would start putting two sitting chairs in a row instead of just one. And I am very thankful this chair was not on rollers. My last experience in the hotel, I fell because the chair room away from me.
Stayed 1 night in Dec 2023
Response from Helen (GM) on Jan 7, 2024
We appreciate your positive feedback about the cleanliness, helpfulness of our staff, and the delicious coffee! It's great to know that you enjoyed your stay overall. Thank you for sharing your suggestion about having two sitting chairs in a row, and we'll certainly take that into consideration for future improvements. We're also glad to hear that the chair in your room was not on rollers, ensuring your safety. We look forward to hosting you again in the future!

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lisa

Disliked: Staff & service, property conditions & facilities
We have stayed at other hotels in the Homestead Waterfront area and this one was the worst. The front desk staff was rude, the room was super small and dingy. The hotel is basically in the parking lot in front of big box retail. We were given a room on the ground floor with no option to change, so anyone could walk past and see into our room. I do not recommend this hotel. There are better options at the same price point.
Stayed 1 night in Dec 2023
Response from Helen (GM) on Dec 10, 2023
I sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take your feedback seriously, and I want to assure you that we are committed to addressing the issues you raised. We will investigate the concerns with our front desk staff and take steps to ensure a more positive experience for future guests. Additionally, we appreciate your comments about the room size and location, and we will use this feedback to make improvements where possible. We value your input and hope to have the opportunity to make things right for you in the future. Thank you for bringing this to our attention.

8/10 Good

Alberto

Business traveler
Liked: Staff & service, property conditions & facilities
Property has some flaws.
Stayed 1 night in Dec 2023
Response from Helen (GM) on Dec 10, 2023
I appreciate your feedback about our property. We are constantly working to improve and provide the best experience for our guests. If you could provide more specific details about the flaws you encountered, it would be helpful for us to address and rectify those issues. Your satisfaction is our top priority, and we value your input. Please feel free to share more details, and we will take the necessary steps to enhance your future stays with us. Thank you for bringing this to our attention.

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Alisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Nov 2023
Response from Helen (GM) on Dec 10, 2023
Thank you for your positive feedback about our staff! We are delighted to hear that you found them friendly and helpful. Providing excellent service is our priority, and we appreciate you taking the time to share your positive experience. If there's anything specific that stood out to you or if you have any suggestions for further improvements, please feel free to let us know. We look forward to welcoming you back and ensuring your future stays are just as enjoyable. Thank you for choosing our hotel!

8/10 Good

Sybria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great food options and lots of shopping
Stayed 1 night in Nov 2023
Response from Helen (GM) on Dec 10, 2023
We're delighted to hear that you enjoyed our hotel's great location, as well as the variety of food options and shopping opportunities in the area. Providing a positive experience for our guests is our priority, and it's fantastic to know that you had a good time. If there's anything specific you particularly liked or if you have any suggestions for us to further enhance your experience, please feel free to share. We appreciate your feedback and look forward to welcoming you back on your future visits. Thank you for choosing our hotel!

8/10 Good

Michael

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Easy access to a walk path alongside the river. Staff were awesome! Hotel itself needs work.
Stayed 3 nights in Nov 2023
Response from Helen (GM) on Dec 10, 2023
Thank you for your valuable feedback. We're thrilled to hear that you enjoyed the easy access to the walk path alongside the river and that our staff left a positive impression on you. We take your comments about the hotel itself seriously, and we'll use this information to prioritize and address necessary improvements. Your satisfaction is important to us, and we appreciate your insights. Thank you for choosing our hotel!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Greg, Indiana

Liked: Cleanliness
Easy check in
Stayed 1 night in Nov 2023
Response from Helen (GM) on Dec 10, 2023
We're glad to hear that you had an easy check-in experience at our hotel. Ensuring a smooth and efficient check-in process is a priority for us, and we appreciate your positive feedback. If there's anything else you'd like to share or if there are specific aspects you found particularly helpful during your check-in, please feel free to let us know. We're here to make your stay as comfortable and enjoyable as possible. Thank you for choosing our hotel, and we look forward to serving you on your future visits!

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Helen GM was wonderful!
Stayed 1 night in Nov 2023
Response from Helen (GM) on Dec 10, 2023
hank you for acknowledging Helen, our General Manager, for her wonderful service! We're thrilled to hear that she made a positive impact on your experience. Providing excellent customer service is a key focus for us, and we appreciate you taking the time to highlight Helen's efforts. If there's anything specific you'd like to share about your interaction with her or if there are other aspects of your stay that stood out, please feel free to let us know. We value your feedback and look forward to providing you with exceptional service in the future. Thank you for choosing our hotel!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Lori, New Springfield

Liked: Amenities
Staff was very friendly and professional
Stayed 1 night in Nov 2023
Response from Helen (GM) on Dec 10, 2023
We're thrilled to hear that you found our staff to be very friendly and professional. Providing excellent customer service is a top priority for us, and we appreciate your positive feedback. If there are specific team members you'd like to commend or if there are aspects of your interaction that stood out, please feel free to share. We value your input and look forward to providing you with the same high level of service on your future visits. Thank you for choosing our hotel!

2/10 Terrible

Shyheim

Stayed 1 night in Oct 2023

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very neat and clean. Several good restaurants and shopping centers nearby.
Stayed 1 night in Oct 2023
Response from Helen (GM) on Dec 10, 2023
We're delighted to hear that you enjoyed our excellent location and that you found our hotel to be very neat and clean. It's fantastic that you had convenient access to good restaurants and shopping centers in the area. If there are specific aspects of your stay or recommendations you'd like to share, feel free to let us know. We appreciate your positive feedback, and we look forward to providing you with a great experience on your future visits. Thank you for choosing our hotel!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 night stay
Hotel was great room and breakfast was top notch.
Stayed 1 night in Oct 2023
Response from Helen (GM) on Dec 10, 2023
We're thrilled to hear that you had a great experience at our hotel! It's wonderful to know that you enjoyed both the room and the breakfast, and we appreciate your positive feedback. If there are specific elements of your stay that stood out or if you have any suggestions for us to maintain or improve our services, please feel free to share. We value your input and look forward to providing you with another top-notch experience on your future visits. Thank you for choosing our hotel!

10/10 Excellent

Dennis

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Diane

Traveled with family
Disliked: Staff & service, property conditions & facilities
The staff was for the most part unfriendly and unhelpful. The nicest staff member was the one that hit me in the head to remove a bug from my hair. They were renovating the hotel, which I was not informed about ahead of time, so there were obstructions that were inconvenient, especially in the parking lot.
Stayed 3 nights in Oct 2023

2/10 Terrible

kelly

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities
That they served a hot breakfast (which was absolutely delicious). Only concern was that the rooms were very small.
Stayed 3 nights in Oct 2023

8/10 Good

Liam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, but a good
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are not clean
Very confused by other review, the room was dirty, and the hotel in general was just not very clean. We did not feel comfortable even taking our shoes off and slept in our clothes. Checked out the next morning and moved to different hotel in the area.
Stayed 3 nights in Sep 2023

10/10 Excellent

Chris

Stayed 2 nights in Sep 2023

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was going through some renovation which detracted a bit from the appearance. However the pleasant staff made up for the deficiencies!
Stayed 5 nights in Sep 2023

8/10 Good

Arnis

Stayed 1 night in Sep 2023

10/10 Excellent

yajie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

April

Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations !
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness
Area was under reconstruction and cannot be properly evaluated
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Room was very clean, with a very comfortable bed.
Stayed 3 nights in Sep 2023

6/10 Okay

anita

Traveled with family
Liked: Staff & service, amenities
This did not have the same look and feel as others in the chain. The rooms were dated and the in wall heating and air was so loud we switched it off. Beds were comfortable and we really appreciated new towels being dropped off. Front desk staff were pleasant and check in was quick. Lots of shopping in walkable distance and a short drive to the convention centre and kennywood. Burgatory in the area was really good
Stayed 2 nights in Sep 2023

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great from beginning to end.
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Traveled with family
We were riding the Great Allegheny Passage and the hotel was right across the street. Dinner options were convenient and the breakfast in the morning was great. The hotel was under significant renovation, and so it was noisy into the evening, and we had trouble getting our things into our room because there was so much debris/construction in the hallway.
Stayed 1 night in Sep 2023

8/10 Good

Henry

Liked: Staff & service
Disliked: Property conditions & facilities
Noisy, anemic a/c.
Stayed 1 night in Sep 2023