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Reviews of Holiday Inn Express & Suites Florida City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Florida City, an IHG Hotel
35200 S Dixie Hwy, Florida City, FL

Reviews

7.4

Good

Rating 10 - Excellent. 287 out of 1000 reviews" "
Rating 8 - Good. 374 out of 1000 reviews" "
Rating 6 - Okay. 162 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Beverly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was friendly. We were there 4 nights. The breakfast was good when they served it but two of days the used the excuse that their stove was broke and just had rolls and cereal, I didn’t believe it I think they just wanted to save money. According to other reviews they use this excuse a lot. It is sad that they do that because it is really a nice place. Great location for going to Everglades and the upper Keys.
Stayed 4 nights in Apr 2024

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, breakfast time should longer
Stayed 1 night in Apr 2024

4/10 Poor

Kyla

Traveled with family
Property was being rehaed but until then the existing rugs were filthy, elevator had fake tile sticker all over it. Furniture was filthy. Really should not have been occupiable until after rehab was complete. Been to many holiday inns. This did not meet the standard.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024

10/10 Excellent

Phil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

2/10 Terrible

KASSANDRA

Traveled with family and small children
Disliked: Staff & service, amenities
Room wasn't what we had reserved. Employees couldn't be bothered to help. Not in the best area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Audra

Stayed 3 nights in Mar 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Everglades. A few good restaurants and vineyards.
Stayed 2 nights in Mar 2024

8/10 Good

marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at this property several times, very neat and clean, breakfast is average to good. Only problems were the drive way leading in is very bumpy and in need of repair, which it has been every time we're there, may not be Holiday Inn property. Bathroom sink drained very slowly, a couple of small black bugs in bathroom, both brought to staff's attention, otherwise nice hotel, will plan to stay there again when in the area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Was Clean Spacious! Staff Was Friendly, Price Friendly Will Definitely be Returning When I’m Going Back
Stayed 1 night in Feb 2024

10/10 Excellent

Carolina, fontana

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Margery

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not too soft. lots of towels. Good breakfast
Stayed 2 nights in Feb 2024

8/10 Good

eric

Stayed 4 nights in Feb 2024

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy access Check in was seamless Nice breakfast variety in the morning Place was clean
Stayed 2 nights in Feb 2024

6/10 Okay

Audrey

Liked: Cleanliness, property conditions & facilities
Very odd driveways at parking lot. We arrived in the dark and went round and round.
Stayed 1 night in Feb 2024

2/10 Terrible

Zenaida

Disliked: Cleanliness
Not clean tub and toilet
Stayed 1 night in Feb 2024

8/10 Good

Paulo

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, decent hotel for a night or two. We made it as a base to get around the Keys before jumping into a cruise in ft lauder. would stay again. no issues, decent breakfast is included.
Stayed 2 nights in Feb 2024

8/10 Good

Tamika

Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing!!
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Feb 2024

8/10 Good

Marion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get into. Lots of parking. Breakfast was great. (Glad the oven was fixed)
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth, Key West

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Cesar on Jan 29, 2024
Hello Elizabeth, Thank you for your review of your recent stay with us. We will use this review to further improve our service and standards here at Holiday inn Express

8/10 Good

Laura Patricia

Stayed 1 night in Jan 2024
Response from Cesar on Jan 29, 2024
Thank you for your amazing review Laura! We cannot wait for you to return!

8/10 Good

Boguslaw

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Jan 2024
Response from Cesar on Feb 5, 2024
HI Boguslaw, Thank you for your kind words and thank you for staying with us!

8/10 Good

Wanda

Stayed 1 night in Jan 2024

8/10 Good

Kimberly, Wesley Chapel

Traveled with family
Liked: Cleanliness, staff & service, amenities
For a dated hotel, it was maintained and cleaned well. Disappointed that there were no keto friendly items for breakfast sure to equipment failure. Other than that, it was fine.
Stayed 1 night in Jan 2024

6/10 Okay

Kenneth

Liked: Staff & service
First floor has a smell. Suggest upper floors
Stayed 1 night in Dec 2023

8/10 Good

martin

Disliked: Cleanliness, property conditions & facilities
Affordable but not great
Hotel was under renovations but was told our room was already completed. No place to hang any towels (bath or hand) in bathroom other than over the shower rod. Extra small toilet seat on toilet, felt like I was sitting directly on the toilet bowl rim. Some crown moulding missing on window wall. Carpet was dirty and I doubt it had been vacuumed before or during our stay. First time out of shower and walking on carpet, my feet were black and covered in crumbs. Made sure to always were my sandles whenever in the room..fresh out of shower or getting out of bed in morning. Breakfast was strictly continental with NO HOT protein options as they said their oven was broken. Only one elevator that was extremely SLOW with terrible peel and stick plastic tile sheets…very tacky
Stayed 3 nights in Jan 2024

10/10 Excellent

Rickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Bad
Would rate it 5 stars except there was no breakfast the 3 days we were there. The note said the oven was broke. Another thing house keeping only came to clean the room at 4:30 and we were back everyday at 4 so the room didn’t get made up, but place was clean and the staff was friendly
Stayed 3 nights in Jan 2024

2/10 Terrible

Berat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool not breakfast and stolen my phone charger
Stayed 5 nights in Jan 2024

6/10 Okay

Pierre

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pierre
Good reception, but stayed here 8 weeks ago and they still haven’t fixed oven so NO hot breakfast . I expect better from a Holiday Inn express. Otherwise clean and comfortable room
Stayed 1 night in Jan 2024

4/10 Poor

Ismael Santiago

Liked: Cleanliness, staff & service
Last minute stay. We booked because it said that breakfast was included. Next morning was bad. Just bagels and cream cheese. Not even coffee mugs.
Stayed 1 night in Jan 2024

4/10 Poor

Heidi

Traveled with family
Pool closed; no warm breakfast, no cups for coffee
This was a pretty disappointing stay for a holiday inn. Not sure if they are trying to compute of business; change ownership but it felt like they are just getting rid of inventory and not restock . The worst was that they let us check in without a word of the shortcomings for a 4 day stay, no word of apology, warning or offer to make up for it. Looking through previous reviews it seems it’s not the first time this happened; and while there are responses suggesting management has read the suggestion to bring in wrapped breakfast sandwiches or give coupons to ihop next door; nothing at all ; and no change in 4 days… all the front desk suggested was to talk to the manager; but no info on when where and how to meet them. I would expect better than that from a holiday inn. On a positive note the room itself was pretty nice.
Stayed 4 nights in Jan 2024

2/10 Terrible

Piyush

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only good thing was convenient location. The hotel was very dirty with misty and moldy smell in the rooms and hallways. The carpets in the room were stained with sticky spots. The towels were stained. Phone was not working. The toilet flush was extremely week. The water flow in the shower had a very low pressure.
Stayed 2 nights in Dec 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 2 nights in Jan 2024

4/10 Poor

TINA

Stayed 2 nights in Dec 2023

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Khiron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the receptionists were very friendly and accommodating. I didn't have a lot of requests, however but the little I had was no problem. However, the housekeeping needs improving.
Stayed 5 nights in Dec 2023

6/10 Okay

Avinash

Stayed 1 night in Dec 2023

4/10 Poor

Jim

Business traveler
Disliked: Staff & service, amenities
I have stayed at many holiday inn expresses, and know what to expect. The area in general is sketchy, when I arrived there were a couple homeless people sitting on the ground on hotel property, and there was a drunk guy on the third floor sitting with his feet on the glass of the hotel window. During check in the staff was great. I went down for breakfast at 7am the first day (it’s supposed to start at 630), nothing is ready. A girl comes out and has food a few minutes later, eggs (which were fine) and sausage that was overcooked and inedible. The pancake machine was out of batter. I’m not picky with food under the circumstances, I’m expecting gas station quality food. One of my room keys never worked, the second one stopped working at one point and I had to go to the front desk and have it reprogrammed. I was under the impression that all holiday inn expresses were about the same, this place was like a super 8.
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Osama, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2023

8/10 Good

Tanna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel staff was very efficient, helpful, and friendly The hotel was quite tired. I understand it is to go through a renovation, it is greatly needed. The day we were there the kitchen was out so no hot breakfast but the attendant in the dining room was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and comfortable
Stayed 1 night in Nov 2023

8/10 Good

Lisa

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast was great with a lot of choices. The room itself was good, however the carpet was disgusting in our room and in the hallways. Otherwise staff was pleasant and the room and bathroom were very clean. One other thing was the bed was very hard, felt like an older kind with the springs still in it. I felt like I was sleeping on the floor, hard.
Stayed 1 night in Nov 2023

8/10 Good

Vervellee

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2023