Ratings based on 242 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Madison, WI

An Unfortunate Combination of Yuck Factors

Posted Oct 17, 2017
Location: Convenient to downtown and UAB and in a nice, safe area.
I usually feel confident staying at a Comfort Inn that I will have a fairly standardized experience - practical, comfy (but not luxurious) and safe. First, the good: Staff was pleasant, outside and lobby area were nice, breakfast was good, and they had a trippy water feature/sculpture that was kinda fun. Good mattress. I was aware that the motel was under renovation- no biggie...That probably explained the uneven, gritty tile and beat up interior of the elevators, right? So, I'm still optimistic...Also exhausted, having driven many hours. The first thing that hit me was the smell....Mildew with a heady after-whiff of urine. This was dismaying but less noticeable after being in the room for a few minutes. Then I started looking around....Dirty, worn carpet, an unfinished patch in the bathroom ceiling (patched but not sanded or painted), cracked sink basin, paint on the bathroom door scratched all to heck like an enormous dog had been denied entrance. I sit on the bed - it's so humid in the room that the sheets feel damp, despite the AC going full blast. The bathroom fan didn't work - probably not helping. Long story short, NOT up to the standards that I expect from this chain. And I am not normally a picky, prissy person. I knew I was only there one night and I had social plans so I spent relatively little time in the room. It wasn't making me sneeze and I didn't see any pests so I made the best of it....Not exactly a ringing endorsement.
5 out of 5
Recommended
for Everyone
by A verified traveler from Simpsonville, SC

Great Stay

Posted Oct 8, 2017
Pros: Decor, comfort, great breakfast, friendly staff.
Cons: No improvement needed.
Location: I was there on business, and the hotel was well situated for that, but I had no chance to explore.
Everything was excellent from room decor to abundant breakfast. Only regret was that we were there for only 1 night.
Comment from Hotel Management
Oct 9, 2017 by Webmaster, Hotel Management
Hi Ray, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcome you again. Sincerely, Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from N. Alabama

Nice

Posted Oct 1, 2017
Pros: Clean, comfortable and staff was great.
Location: Close to main freeway and several places to eat.
Hotel was remodeling hallway. Room was fine. Breakfast was great with hot/cold choices. Food was very good. Room comfortable and clean. I would stay again.
Comment from Hotel Management
Oct 2, 2017 by Webmaster, Hotel Management
Heelo Vicki, Thanks for the four stars. Hope you had a satisfactory stay. You can expect a further improved stay next time. Visiting us again soon. Sincerely, Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Punta Gorda, FL

Above and Beyond to Those in Need

Posted Sep 15, 2017
I was among MANY who evacuated Florida during Hurricane Irma. They were gracious beyond the norm. Each day they offered sandwiches, chips and bottled water, at lunch time to those who were staying there. They made every accommodation possible. Thank you
Comment from Hotel Management
Sep 16, 2017 by Webmaster, Hotel Management
Hi Cindy, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcome you again. Sincerely, Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Very pleasant stay

Posted Sep 14, 2017
Pros: Staff was great! Hotel was nice and clean.
The staff at the hotel was amazing! They knew they had a full hotel of Hurricane evacuees and they went out of their way to make sure everyone had a nice stay. They even brought in dinner one night for everyone staying there. They were super kind and very attentive. The rooms were nice and clean and the facilities were great. The breakfast was nice and overall it was a nice experience.
Comment from Hotel Management
Sep 15, 2017 by Webmaster, Hotel Management
Dear Valued Guest, Thank you for choosing the Comfort Inn Birmingham and appreciating the hotel. It’s nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Posted Aug 29, 2017
Convenient location. Good price. Room was SUPER humid and bathroom was not very clean. Could use updating. Continental breakfast was good.
Comment from Hotel Management
Aug 30, 2017 by Webmaster, Hotel Management
Hello Alisha, Thanks for the four stars. Hope you had a satisfactory stay. You can expect a further improved stay next time. Visiting us again soon. Sincerely, Hotel Manager.
5 out of 5
by A verified traveler from Huntsville, AL

Nice hotel close to my meeting place

Posted Aug 23, 2017
Pros: accessibility
Cons: no
Location: Was there for a meeting in the areas did not have time to visit the area
Everything was the way I was told. No difficulty to find it and the reception desk was friendly
Comment from Hotel Management
Aug 24, 2017 by Webmaster, Hotel Management
Hi Teo, Thank you for choosing the Comfort Inn and the five stars.. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Clean but smelly

Posted Aug 20, 2017
This hotel was nice but the 3rd floor smell like mold! Its was so strong u could smell it in the rooms. At 1st i thought maybe it was the ac unit in the hall but no its everywhere! Downstairs look and smell great but 3rd floor soon as u stepped off the elevator is horrible. Your room is nice and clean but smell bad. The hotel has a pool and free hot breakfast.
Comment from Hotel Management
Sep 1, 2017 by Webmaster, Hotel Management
Hello Honey, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.
5 out of 5
by George

Pleasant stay in Birmingham.

Posted Jul 19, 2017 on Hotels
Nice clean close to interstate, convenient.
Comment from Hotel Management
Jul 30, 2017 by Scott, Hotel Management
Thanks for staying with us. We hope to see you again soon
3 out of 5
by A verified traveler

Not the norm for Comfort Inns

Posted Jul 12, 2017 on Hotels
Location convenient to Samford University, shopping & downtown Birmingham. Both desk attendants were prompt to come to desk when we arrived & checked out. Upon entering the hallway on the 3rd floor, it had a stale smell. Our room was not quite as bad. I attributed it to the humidity, but did not fade with use of the AC. In the am, we noticed the mold on the ceiling in the shower. The exhaust fan did not work in the bathroom. Room was clean enough, but there was dust on the stucco ceiling in a few places. Breakfast was well stocked & the lady attending was very nice. Pool area was clean & towels were stocked. (but manager stood outside smoking so that was not very pleasant to smell).