Ratings based on 271 Verified Reviews

3.3 out of 5
62% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jan 5, 2018
Cold showers, stinky room, loud hall Breakfast was only oatmeal.
Comment from Hotel Management
Jan 8, 2018 by Hotel Management , Hotel Management
We apologize for falling short of your expectations and the issues you encountered while being here. Your observations have been shared with appropriate individuals in our organization with an effort to improve our service and facilities ensuring our guest experience the best going forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
2 out of 5
by A verified traveler from North Carolina

Needs Exterminator

Posted Jan 2, 2018
Everything would’ve been great, if the roaches weren’t present.
Comment from Hotel Management
Jan 5, 2018 by Hotel Management, Hotel Management
Please accept our sincere apologies for housekeeping and service issues you encountered while being here. We are very concerned about your experience and have immediately brought this situation to the attention of our concerned departments. Please be assured that remedial steps are underway to ensure these problems won’t be repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Birmingham Alabama

Never going back

Posted Dec 31, 2017
First I couldn't get in then they came knocking at the door at 700 saying I had to vacate the room. Initially they told me I was supposed to check in at 3pm not 3am but that's when I made the reservation. I wasn't pleased with my stay. Then upon leaving there was a spider coming out the ceiling in the hallway. The customer service was awful.
Comment from Hotel Management
Jan 3, 2018 by Hotel Management, Hotel Management
Megan, please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you again for choosing us for your stay. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
I enjoy coming to this hotel. The staff is friendly the rooms are clean and it’s a very quiet hotel. I would recommend this to anyone
Comment from Hotel Management
Dec 30, 2017 by Hotel Management, Hotel Management
Thank you for returning to stay at Extended Stay America. We are delighted to read you loved our courteous service and your well-appointed room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Dec 23, 2017
Becareful of what you purchase on expedia may not be what you recieve at the hotel.
Comment from Hotel Management
Dec 25, 2017 by Hotel Management, Hotel Management
Thank you for your feedback. We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Only stayed for one night. Staff was friendly. Room was very clean. I don't have any complaints.
Comment from Hotel Management
Dec 11, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham,al

Posted Dec 8, 2017
Everything is always best and clean when I stay here. The staff is absolutely wonderful. It's nothing I would change about this hotel. They aim to please and that's just absolutely wonderful. I love this place
Comment from Hotel Management
Dec 9, 2017 by Hotel Management, Hotel Management
Shadarrian, thank you for returning to and for being loyal towards Extended Stay America. We are thrilled to read you loved all the aspects we have to offer and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
5 out of 5
by Andrew

Posted Oct 21, 2017 on Hotels
Comment from Hotel Management
Oct 23, 2017 by Manager, Hotel Management
Andrew, thank you for staying at Extended Stay America and for the excellent rating. It was a pleasure to see you had an enjoyable time with us and that we met and exceeded all of your expectations. Thank you again for being our guest, and we hope to welcome you back when in the area. Sincerely, Hotel Management
3 out of 5
by Michael

Needs attention to detail and Customer Service

Posted Oct 15, 2017 on Hotels
The room was spacious. The check in lady was nice. The bathroom needed a little of attention, sides of the tub and commode were dirty. There were a few bugs - both alive and dead. There was an OLD dirty wash cloth behind the dresser, close to the bathroom, it was peeking out if the back corner. The morning lady didn’t seem to want to be bothered. There was only enough coffee for 1/2 a cup. Another guest asked about it and she looked up from her phone where she was playing bubble pop and glared. She resumed her game and never made any coffee. There was only granola bars in the breakfast area- they looked as if they had been smashed. Will stay only if traveling through- not as a destination.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Michael, thank you for your review. Although you were pleased with your room and the cordial staff, we are sorry for the issues you encountered while being here and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
4 out of 5
by david

Posted Oct 14, 2017 on Hotels
Ext stays tend to be better condition than other discount lodging... great buy, smell and ok and cleaner than competitors.
Comment from Hotel Management
Oct 16, 2017 by Manager, Hotel Management
David, thanks for the nice review. We know how important it is to stay in a clean, comfortable and well-maintained suite, so thank you for complimenting our property. On behalf of our entire team at Extended Stay America we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management