Ratings based on 874 Verified Reviews

3.3 out of 5
61% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
2.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from San Francisco, CA USA

Room cramped

Posted Mar 21, 2017
Our room with a king sized bed takes up the whole room with no room to move. I am 5 feet 6 and even I have to turn sideways to move around the room. No place for luggages. No place in the bathroom to place even a cup and toothbrush! 20 inch space for the toilet. I won't use this hotel again.
2 out of 5
by A verified traveler from Hong Kong

Bed

Posted Mar 17, 2017
1. Room is too small 2. Bed is too hard 3. Blanket is not comfortable 4. Bathroom ventilator fan is too noisy
Comment from Hotel Management
Mar 20, 2017 by Guest Relations Team, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
4 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Mar 14, 2017
great location and have lots of restaurants nearby
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Western Grand is my Hong Kong hotel choice

Posted Mar 6, 2017
I have stayed at this hotel three times. Each time, the staff has been courteous, the room has been ready, the check in/check out procedures have been easy, and the room has been clean. It is in a great location, not too far from the metro and some sightseeing spots, with 7-11 and Starbucks nearby as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from BKK Thailand

Near Airport Express Station , Good location

Posted Feb 22, 2017
Big Green Flag in front of the hotel easy to search, not far from MTR Jordan station exit D. Is has 7-11, Waston, Starbucks and some restaurants nearly hotel. Nearly Airport Express Station (K4 line)
1 out of 5
by A verified traveler

Room too gloomy & very small

Posted Feb 20, 2017
One small luggage in, no place to walk have to put at the main door.
Comment from Hotel Management
Feb 28, 2017 by Guest Relations Team, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
3 out of 5
by A verified traveler

Posted Feb 15, 2017
Rooms are tiny and full of mainlander who rush in and are extremely rude lol
Comment from Hotel Management
Feb 18, 2017 by Guest Relations Team, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We will forward your message to our Top Management for consideration. We look forward to see you again in soon. Best regards, Guest Relations Team
2 out of 5
by A verified traveler from Bogota

Great location but tiny rooms

Posted Feb 7, 2017
Pros: The location.
Cons: Better arrangement of furniture and information regarding room size. The breakfast could definitely be much better...
Location: As it is located in southern Kowloon it is within walking distance to victoria bay, the ICC, kowloon park, the science and history museums.
The hotel is centrally located, near the metro, bus stations, commerce and parks and there's a great view if you choose a room facing the park. The outside as well as public areas are very appealing. Unfortunately the rooms are excessively big, the baggage must be placed beneath the beds in order to fit, there's no closet, and the beds are no more than a few inches from each other.
Comment from Hotel Management
Feb 11, 2017 by Guest Relations Team, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
3 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Small but good location.

Posted Dec 24, 2016
The room is small. Well, We've expected that because the hotel locate in Tsim Sa Tsui. The price isn't too expensive. Check-in process was slow. We reached there around 1.30 pm. It's before check-in time, we know that. So we've waited patiently, but we can do a check-in around 3.00 pm., an hour after check-in time. Don't you think that it should be faster?
Comment from Hotel Management
Dec 28, 2016 by Guest Relations Team, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. We will forward your message to our Top Management for consideration. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
1 out of 5
by A verified traveler

Worst hotel I've been in.

Posted Dec 9, 2016
Checking in- the front desk clerk was cold and rude. The room was damp and smelled like a wet rag and the bed was hard and uncomfortable. Not a good experience at all. Had a 4 day pre paid reservation. Checked out after second day. The clerk told me I was checking out early and no refunds. Did not even ask why I was checking early. Just not a good hotel.