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Reviews of Best Western Hotel Causeway Bay

3.5 out of 5
Best Western Hotel Causeway Bay
Cheung Woo Lane, Canal Road West, Causeway Bay, Hong Kong

Reviews

7.0

Good

Rating 10 - Excellent. 161 out of 1002 reviews" "
Rating 8 - Good. 376 out of 1002 reviews" "
Rating 6 - Okay. 268 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 82 out of 1002 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean, Portsmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My property was in a good location for transport access.
Stayed 7 nights in Jan 2024

6/10 Okay

Zachary

Stayed 5 nights in Mar 2024

4/10 Poor

robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are very small my bathroom had a leak at 0100 hrs I had to move to any room The beds are uncomfortable
Stayed 12 nights in Mar 2024

8/10 Good

Ivan

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were very small. Tired building and furnishings. But I do like that it was affordable.
Stayed 2 nights in Mar 2024

8/10 Good

UYANGA

Liked: Staff & service
.
Stayed 5 nights in Mar 2024

4/10 Poor

Carrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is very dirty ．
Stayed 2 nights in Mar 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Its very good
Stayed 6 nights in Mar 2024

6/10 Okay

Bryant

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oldest hotel I’ve ever been at.
Stayed 4 nights in Feb 2024

8/10 Good

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small, but the view was good. Staff were very helpful. The location was convenient but the neighbourhood was more "local" (a little sketchy) than touristy. The local markets (fish mongers, butchers etc) and tiny hole-in-the-wall restaurants right next door were fascinating but a little overwhelming.
Stayed 1 night in Mar 2024

6/10 Okay

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower and bathroom is too small, and the shower curtains kept flowing in, it’s a bit annoying. Bedroom is small and has limited spaces. But overall great, clean and close to everything.
Stayed 3 nights in Feb 2024

6/10 Okay

Kaichiu Albert

Traveled with family
Liked: Staff & service
The shower curtain is not suitable for the shower. The whole bathroom floor gets wet after shower.
Stayed 12 nights in Jan 2024

4/10 Poor

KWOK HUNG

Traveled with partner
Liked: Staff & service
Stayed 5 nights in Jan 2024

6/10 Okay

Nerilyn Joyce

Stayed 3 nights in Jan 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel for the price.
For the price this was a good stay. Location is ok. About 10-15 min walk to the Underground. I would stay there again.
Stayed 1 night in Jan 2024

2/10 Terrible

Makayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Mei

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023

6/10 Okay

Yau-Man Anita

Traveled with family
Liked: Staff & service
The cleaning lady is very friendly and accommodating! The room is a bit small and the mattress is quite hard. I can smell smoke from people living upstairs. Location is so convenient. It’s a big plus.
Stayed 14 nights in Dec 2023

10/10 Excellent

sostenes

Stayed 7 nights in Dec 2023

2/10 Terrible

kelly

Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

6/10 Okay

Frank

Liked: Staff & service
Service and staff okay, location okay, but everything in the hotel old. The price reasonable during my stay.
Stayed 1 night in Dec 2023

4/10 Poor

Rey

Stayed 1 night in Dec 2023

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
No ice
Hotel without ice machine ok. But no ice in the building never saw that.
Stayed 4 nights in Dec 2023

4/10 Poor

Cayle

Disliked: Property conditions & facilities
Small shower and the curtain kept blowing at me, about wrapping me up while letting the water out. Also service was mostly okay, just disappointing for lack of explaining things, or when I asked about the hot tub that was listed, I was told the spa is on the top floor, I asked is it something I can use? The only answer was a stern "not open to the oublic." Twice
Stayed 6 nights in Nov 2023

8/10 Good

Ching Wai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great value for the price! Small but clean, shower is so strong, better than some 5 stars hotel!
Stayed 6 nights in Nov 2023

8/10 Good

Chung

Traveled with family
Liked: Cleanliness, staff & service, amenities
will chose again
Stayed 12 nights in Nov 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Decent enough for a short stay
The view is the nicest thing about the stay. The AC is too loud, bed is too firm, TV is too old and can't see properly from the bed. Bathroom smells funny if the exhaust fan is not constantly on. The staff is nice enough though.
Stayed 5 nights in Nov 2023

8/10 Good

TIN YU

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s nice and convenient hotel
Stayed 3 nights in Oct 2023

4/10 Poor

ROMAR ZACARIAS

Disliked: Property conditions & facilities
Near MTR
Stayed 3 nights in Nov 2023

6/10 Okay

Wai, Mesa

Liked: Staff & service
Disliked: Amenities
Some construction around, small room, mattress not comfortable, cheap, more like a motel.
Stayed 2 nights in Oct 2023

10/10 Excellent

TIN YU

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s nice and convenient hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

TIN YU

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s nice and convenient hotel
Stayed 7 nights in Oct 2023

8/10 Good

David

Stayed 5 nights in Sep 2023

10/10 Excellent

TIN YU

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and convenient hotel
Stayed 7 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

TIN YU

Business traveler
It’s nice and good location hotel
Stayed 14 nights in Sep 2023

2/10 Terrible

DJ

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms have mould and terrible in terms of health and safety; I wouldn't recommend this place at all.
Stayed 5 nights in Sep 2023

8/10 Good

Wing Hay

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Tu Tran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price and convenient
Stayed 7 nights in Aug 2023

8/10 Good

Peter

Stayed 6 nights in Aug 2023

10/10 Excellent

Tu Tran

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and convenient
Stayed 7 nights in Aug 2023

10/10 Excellent

Peter

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tu Tran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price and convenient
Stayed 7 nights in Aug 2023

10/10 Excellent

Tu Tran

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable price and convenient
Stayed 7 nights in Aug 2023

8/10 Good

Po Man

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 10 nights in Jul 2023

8/10 Good

WEI YE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, fair price
Stayed 4 nights in Jul 2023

2/10 Terrible

PHILIP

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall condition is old and the washroom including the shower space is unreasonable small and unacceptable at all.
Stayed 6 nights in Jul 2023

2/10 Terrible

Nattanicha

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaning staff here have no manners. And extremely rude. I don't want good service but I don't want rude service too. Hotel price compared to other hotels, same price, I recommend other hotels, better pay the same price but get good service.
Stayed 7 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Decent, not the best but great view
We got a complimentary upgrade to the suites so it came with an amazing view and a jacuzzi on the balcony. The room itself is tiny and the toilet (with see through glass doors) is in the same area as the shower beside the bed which was weird. The bed is hard and I woke up the next morning with neck pain but for the price it’s still very good & we stayed less than 12 hours during a layover.
Stayed 1 night in Jul 2023