Ratings based on 1,056 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Japan

綺麗なホテルでした

Posted Aug 15, 2016
フロントのスタッフがとても丁寧でした。もともと14時チェックインでしたが、早めに伺うと12時にはもうOKでした。個性的なホテルでオシャレな内装です。 日本語は通じません。駅からホテルまでは少し坂道があります。
Comment from Hotel Management
Aug 15, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you for your review. We are very glad to have met your traveling needs and that you enjoyed spending your time at Butterfly on Hollywood. Our hotel is about 8 minutes walk to and from MTR Sheung Wan Station. When you're returning or introducing our hotel to your friends, please do not hesitate to contact us if any enquiries such as the fastest direction towards our hotel. Thank you once again and we look forward to welcoming you back in the future!
5 out of 5
by A verified traveler from Australia

Would definitely stay here again!

Posted Aug 10, 2016
Pros: They had considered everything a traveller would need, modern compared to a lot in this price range.
Cons: There was nothing else we could have found to improve this hotel. It more than met our needs.
Location: Its a short walk to the Hong Kong Museum of Medical Sciences and Dr Sun Yat-sen Museum is also only around 15 minutes walk.
From the friendly, helpful staff at checkin to the cute room and fast internet, this place is the best we have stayed in HK. Its about a 5-10 minute walk from Shueng Wan station so not too bad - unless you have a lot of luggage. The rooms were small, the twin beds actually touched one another but the room amentities were all there. Supermarket and 7/11 both close by for snacks or an easy lunch plus a number of restaurants in the area. We walked along to Central Station and its not far at all with lots of boutiques and alley ways to explore along the way. Definitely would stay here again for the value for money in HK.
Comment from Hotel Management
Aug 15, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you very much for spending your valuable time in reviewing us. Our guest services team at Butterfly on Hollywood are delighted to hear your kind words and that you enjoyed staying with us so much. Our neighborhood is definitely ideal for travelers that enjoy convenience and a peace of mind, as we are walking distance to the actions in Central while situated near the quite and peaceful antique streets of Central at the same time. We hope you had a great time and we loved to welcome you back soon.
4 out of 5
by A verified traveler

対応よかったです。

Posted Aug 9, 2016
Pros: スタッフの対応
Cons: 特になし
Location: 周辺に坂が多いのがちょっと残念なところです。
深夜便で香港に着き、ホテルで早めのチェックインができないかを聞いたところ、「11時までに部屋を用意できる。」と言っていただき、その通りの対応をしてくださいました。とても助かりました。
Comment from Hotel Management
Aug 15, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you very much for your review on your recent stay with us. We are very happy to hear that you enjoyed our services so much. We always encourage our guests to explore around the neighborhood for its uniqueness, as the area offer much to see and travel. We hope our services were up to your expectations and that you enjoyed our recommendations. Thank you and we look forward to see you soon!
3 out of 5
by A verified traveler from Tokyo

Modern hotel located in a Charming area

Posted Jul 30, 2016
Hotel itself is not bad with modern and new amenities. And it is located in the charming POHO area with bunch of nice and good small bars, bistros, and shops. Though it is not convenient if use public transportation , it's perfect for peopel who want to explore around. Overall experience is OK. Just during my stay, the air conditioner was broken and the room just got so hot. In the end, cant fix and the staff just let me move to another room next to it.
Comment from Hotel Management
Aug 8, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you for taking the time to share your recent experience with us. We are delighted to hear that you were impressed with our good location. However,it is regretful for us to learn about the inconvenience caused from the air conditioner. We will definitely review the case with our engineering team and we will put more effort on maintaining great standard in different area as well. Thank you once again and we look forward to welcoming you back in the future!
3 out of 5
by A verified traveler

My last time to stay in this hotel.

Posted Jul 18, 2016
Pros: Close to Shun Tak and antique district
Cons: Maintenance on ACs. Mixers in shower should be upgraded, changes from very hot to very cold without warning.
I frequently visit HK from Macau and due to the close proximity to the ferry terminal, this hotel is my usual choice. However, I can no longer accept the poor AC maintenance of this hotel. This was their third and last chance to put me in a room with adequate AC, and again I barely slept, sweating as the AC turned down to the lowest temperature and highest fan was not enough. I keep my own house at a warm 24C, so it is unacceptable to not even achieve this level of comfort as I know most people prefer a lower temperature. The AC units are old, filled with dust and debris, and look like they have not been maintained for a very long time. I mentioned my discomfort and inability to sleep upon check out and again received a "thank you for your feedback". No discount or upgrade offer for my next stay. In fact, after staying at this hotel multiple times each year for the past few years, they have never seemed to notice my frequency and never acknowledged my loyalty.
Comment from Hotel Management
Aug 8, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you very much for spending your valuable time in reviewing us. We regret to learn of your experience encountered, which is not the level of service that our team strives to provide. Your feedback was shared with our team and we will improve promptly and accordingly. Base on your comment regarding air conditioning, we will definitely look into these matter to study possible improvements in order to offer a more pleasant staying experience for our guests. We really hope you would consider being our guest again so that we will have a chance to offer you a much more impressive experience. Thank you again for choosing our hotel and your valuable review!
5 out of 5
by A verified traveler

位置近信德中心, 方便

Posted Jul 5, 2016
Pros: 地理位置好, 職員態度友善
Cons: 床單被套請勤加清潔
位置近信德中心, 方便。地理位置好, 職員態度友善, 環境不俗, 唯床單被套感覺有點骯臟的. 附近很多餐廳, 亦有超巿。
Comment from Hotel Management
Jul 15, 2016 by 前台部經理 陳美芝, Hotel Management
您好!感謝您選擇了我們的酒店並抽出寶貴時間為我們進行評價。我們很高興酒店的位置能為客人帶來便利。對於床單方面的事宜,本酒店會每三天提供更換床單服務一次,但如個別客人有特別需要,我們都會盡力滿足客人,確保為客人提供一個清潔舒適的環境。我們深感抱歉未能即時得悉有關而提供進一步的跟進,我們已向管理層反映並作出改進。我們的團隊會不斷完善細節,致力為您提供最優質的服務。期待在不久的將來與您再相見,為您帶來更好的入住體驗。
3 out of 5
by A verified traveler from 京都市

スタッフは良。シャワーの水がこぼれやすい

Posted Jun 21, 2016
チェックインは非常にスムーズで良かった。 室内のエアコンは良好で、快適だった。 ただ、シャワーの水が外にこぼれやすい構造であり、次回の工事の際には考慮すべきだと思う。 レストランが近くにあり良かった。しかし近くにコンビニエンスストアがないのが残念。
Comment from Hotel Management
Jul 4, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you for taking the time to share your recent experience with us. Your support is our great motivation and we are pleased that you are satisfied with our guest services team. Our hotel is about 2 minutes walk to and from the nearby convenience store. When you're returning or introducing our hotel to your friends, please do not hesitate to contact us if any enquiries. Thank you once again and we look forward to welcoming you back in the future!
4 out of 5
by A verified traveler from 日本

便利な場所にあるホテルです。

Posted Jun 21, 2016
Pros: 無料のハンディーフォンがあること。無料のWIFIが利用できること。 スタッフが親切なところ。 部屋も廊下も掃除が行き届いているところ。
Cons: 若干壁が薄いので、隣室の音が漏れ聞こえる。
Location: 立地が良く、MTR上環駅にも近い。バス停も近くにあるので移動手段が選べる。 近隣に食事ができるところがたくさんある。 スーパーマーケット、コンビニも近所にあるので便利。
夜便での到着でしたので、夜中1時にチェックインしたのですがフロントが丁寧に対応してくれました。 部屋のアメニティは充実していて、快適に過ごせました。 ミネラルウォーターも毎日補充してもらい、掃除もきちんとされていて清潔に過ごせました。 部屋にある無料のハンディーフォン(日本語入力可能)を外出時に持ち歩けるので、地図やWeb検索ととても便利でした。 フロント担当もハウスキーピングもみなさんとても親切で笑顔での対応がとてもうれしかったです。 となりに公園があり、早朝の散歩も楽しめます。
Comment from Hotel Management
Jul 4, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you for sharing your experience at Butterfly on Hollywood. It is always great to hear our guests enjoyed our hotel and exploring the neighborhood as there are much to see and do around. Please do come back and stay with us again soon, we hope to bring yet another wonderful time the next time you visit!
4 out of 5
by A verified traveler from Taipei

除了地鐵有點距離,毛巾消毒藥水味道太重,其他都不錯的。很適合背包客。

Posted Jun 21, 2016
除了地鐵有點距離,毛巾消毒藥水味道太重,其他都不錯的。適合背包客,價錢很親民的。服務很親切的。附近有很多必買的伴手禮也很方便。
Comment from Hotel Management
Jul 5, 2016 by 前台部經理 陳美芝, Hotel Management
您好!感謝您選擇了我們的酒店並抽出寶貴時間為我們進行評價。我們致力為每位客人提供最優質、舒適的入住體驗,對於房間方面的意見,我們亦已向管理層反映並作出改進。我們的團隊會不斷完善細節,致力為您提供最優質的服務。 期待在不久的將來與您再相見,為您帶來更好的入住體驗。
4 out of 5
by A verified traveler from Thailand

Close to my clients

Posted Jun 19, 2016
Pros: The staff
Cons: Aircon, had a problem with it this trip. They provided a fan the first night and cleaned the aircon the next day.
Location: A few good restaurants near by.
They had smoking rooms last time, then did not this time. So, even being on the 2nd floor the lifts were always going up. Had to use the stairs more often then not.
Comment from Hotel Management
Jul 4, 2016 by Mabel Chan / Front Office Manager, Hotel Management
Thank you for taking the time to share your recent experience with us. It is regretful for us to learn about the inconvenience caused from the aircon and we do not have smoking rooms to provide a healthier environment for guest enjoyment. Our Engineering team will put more effort on maintaining great standard in different area as well. Thank you once again for your understanding and we look forward to welcoming you back in the future!