Ratings based on 1,013 Verified Reviews

4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Noosa

Booking Issues Remedied

Posted Feb 27, 2017
Had the booking drop off the system for no reason. New booking was at a higher rate. Henry at BOV uprgaded room to make up for the issue caused by Expedia. Well handled. Check in staff were extremely friendly and fast. Hotel is having external work so windows are 'frosted out' to ensure privacy from the workers on the scaffold. This can make the small rooms seem very much smaller. A very small inconvenience given the price and location.
2 out of 5
by A verified traveler from singapore

Water leaks from bath to carpet

Posted Feb 26, 2017
Was not informed ahead there is no window view. Bath leaks into the carpet inside the room. I like the wifi router that comes with their package.
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

nice hotel

Posted Feb 23, 2017
there were many small restaurants nearby the hotel and it was only 2 min walk from tin hau mtr very convenient. room was slightly smaller then expected but it was clean and cosy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Excellent choice for Tin Hat

Posted Feb 7, 2017
Pros: Friendliness of the staff and cleanliness of the room
Cons: The hotel will be even better when the repair work is finished to the outside. We had sheets over the windows.
Location: Brilliant access to the trams, buses and MTR. It was easy to travel round the island and visit all of the main sites.
The bed was very comfortable and the shower facility was good. The mobile wi-fi was greatly appreciated.
Comment from Hotel Management
Feb 8, 2017 by Grace Cheng, Hotel Management
Thank you very much taking the time to leave your feedback as it helps us continue to deliver an outstanding guest experience. We are happy to learn that you have a comfortable stay in our hotel. We will continue to move forward, strive to improve by all means to ensure the quality of service and offer you an even better experience next time. My team and i shall look forward to welcoming you back in the future! Yours sincerely, Grace Cheng Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Taiwan

Fair enough with reasonable price

Posted Jan 29, 2017
Located near shopping area Causeway Bay and a variety of food choices near Tin Hau. The price is reasonable, even the room is quite small.
Comment from Hotel Management
Feb 2, 2017 by Grace Cheng, Hotel Management
Thank you for your stay and review. We are dedicated to constantly improve on our products and service. It would be our pleasure to personally welcome you back to our improved hotel. Yours Sincerely, Grace Cheng Front Office Manager
3 out of 5
by A verified traveler from HK

Good location, but not so comfortable

Posted Jan 29, 2017
Location is good, just next to MTR or tram. A female staff at the front desk doesn't speak clearly even in her mother tongue. Male staff at night were helpful and friendly. Room is small. Air con is a bit noisy. Small bed, didn't sleep well. Hotel currently under renovation, can't even raise the blind. Overall doesn't feel clean. Shower is good. Overall, provided the location and price, an acceptable place to stay one night.
Comment from Hotel Management
Feb 2, 2017 by Grace Cheng, Hotel Management
Thank you for taking the time to share your comments following your recent stay with us. We thank you for your constructive feedback and we regretted if we have in some areas, been short in delivering to your expectations. We are dedicated to constantly improve on our products and service and it would be our pleasure to personally welcome you back to our improved hotel. Yours Sincerely, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Great location

Posted Jan 12, 2017
Pros: Nice location and very friendly and helpful staff.
Cons: May need some work on the room...there was leakage on the ceiling above the sink in our room (not too serious though)
Location: Excellent location! Close to MTR, bus, tram and airport bus but still the area is safe and quiet. Lots of eateries close by.
Staff are very friendly and helpful. Great service overall!
Comment from Hotel Management
Jan 15, 2017 by Grace Cheng, Hotel Management
Thank you for sharing your Butterfly experience on Expedia.com. Our Guest Services Team strive to provide the utmost comfort to our guests and we are happy to learn that you have thoroughly enjoyed the hotel services. We will continue to move forward, strive to improve by all means to ensure the quality of service and offer you an even better experience next time. Moreover, may I have your room number please so then I can have our Engineering to check on the issue. My team and i shall look forward to welcoming you back in the future! Yours Sincerely, Grace Cheng Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with perfect location

Posted Jan 1, 2017
Hotel situated less than 8mins walk from mtr with lots of eateries nearby
Comment from Hotel Management
Jan 6, 2017 by Grace Cheng, Hotel Management
Thank you very much your valuable time in reviewing us. We are so happy to read that you have enjoyed the overall stay with us and glad to hear our convenience location served you well during your stay in Hong Kong. Your support is our great motivation and we look forward to serve you again in the future! Yours sincerely, Grace Cheng Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great location with excellent staff

Posted Nov 22, 2016
Great location with lots of restaurants. Good transportation with MTR and electric rail trolley. Room is very very small but new and clean. Sink is small too. Nice to get a bigger room if you have more than one person. Great price.
Comment from Hotel Management
Dec 2, 2016 by Grace Cheng, Hotel Management
Thank you very much for sharing your valuable comment with us on Expedia.com. We are pleased to know that you were happy with our hotel location, and that you had a comfortable stay in our hotel. Furthermore, your valuable comment about the sink. Please rest assured that we will definitely review and work towards improving on the areas and enhance the overall experience for all our guests. We look forward to welcoming you back for a better experience. Your Sincerely, Grace Cheng Front Office Manager
4 out of 5
by A verified traveler

Pleasant people, Clean and affordable

Posted Nov 22, 2016 on Hotels
Pleasant, affordable and clean - we stayed here once before and returned because of the nice stay. Personnel are friendly and knowledgeable, very convenient to the great transportation, makes it easy to get almost anywhere.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel on your recent stay and taking time to share your lovely experience here with us. It is a delight to know that you loved our hotel location and staff service provided. Your support is our motivation and we look forward to welcoming you again in the near future. Yours Sincerely, Grace Cheng Front Office Manager