Front of property - evening/night

Reviews of Victoria

3.5 out of 5
Victoria
Cannaught Rd. ,, Hong Kong, HKG

Reviews

8.6

Excellent

Rating 10 - Excellent. 376 out of 1000 reviews" "
Rating 8 - Good. 494 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2017

10/10 Excellent

Jan-Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Hong Kong
Butterfly Victoria is great for relaxation after long days in Hong Kong, location was good for me personally, and the staff was really helpful when needed. I happen to love the Butterfly hotels and use them each time I travel to Hong Kong.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Customer Service
The staff could not do enough to assist us when we stayed. They are well trained, knowledgeable and pro-active - nothing was a bother to them. Well done to all staff at the Butterfly on Victoria.
Stayed 10 nights in Sep 2018

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay here. Love the neighborhood. The staff are great, always helpful, very attentive. Rooms are good for the price, fairly quiet and big enough to relax.Lo-stress stay, my favorite!.
Stayed 5 nights in Jul 2018

8/10 Good

David, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location close to trains buses and trams Very friendly and helpful staff
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location close enough to causeway bay
Clean, although size is a bit small, but good enough for a quick 2-3 day stay for business travelers. Close enough to causeway bay.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2018

10/10 Excellent

Paul, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Butterfly on Victoria hotel and can't wait to see what the place will look like after the renovation that is about to happen.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Lisa

Very very convenient but room a bit small even they upgrade my room and the first day when I back to my room for concall meeting at 12:30am, my room still not yet cleaning, as for environmental protection, I gave up cleaning that day😂 front desk is very helpful!
Stayed 2 nights in Aug 2018
Response from Kelvin Tse, Group Hotel Manager on Sep 3, 2018
Thank you so much for reviewing your recent stay with us. We will definitely share your comment with our management and seek for any necessary improvement. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel, great location with easy access to the MTR and trams, would definitely recommend. WiFi hotspot was a nice touch and worked well though battery didn't last a full day. If you're not used to HK sized apartments you'd probably find the rooms very small, but it's a nice efficient layout so worked well.
Stayed 4 nights in Aug 2018
Response from Kelvin Tse, Group Hotel Manager on Aug 22, 2018
Your kind words have been shared with our team and we are motivated to serve even better! We are so glad having offered you a great experience here, and we are truly grateful hearing your encouraging words. It's wonderful to hear that our services, room and location are to your liking. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to tin hau station. Not super busy outside which is nice!
Stayed 2 nights in Aug 2018
Response from Kelvin Tse, Group Hotel Manager on Sep 3, 2018
Your kind words have been shared with our team and we are motivated to serve even better! We are very delighted to learn that you enjoyed your stay with us and we greatly appreciate your kind compliment. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

Lani, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and clean hotel near MTR and great dining
The hotel location is excellent, being near the MTR station, great dining choices, and the shopping area. The staff were hospitable, attentive and friendly. The room was cozy and clean, though a bit small as is common in HK. Our request for a quiet room was granted as we were billeted on the upper floor. The hotel provided pocket wifi and a mobile phone for free, which made it all the more convenient as these are necessities for any tourist exploring the city. Our stay was very comfortable. The manager, Kenneth, even surprised me with birthday pastries! We had a great experience. We will recommend this hotel to family and friends.
Stayed 4 nights in Jul 2018
Response from Kelvin Tse, Group Hotel Manager on Aug 16, 2018
Thank you so much for recommending us! We are glad to know you thoroughly enjoyed your stay.It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team know you appreciated their warm and friendly services as well. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Kelvin Tse Group Hotel Manager

8/10 Good

Vicky, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel in convenient location
Nice new hotel close to transport and lots of amazing food. Room was very “cosy” for 2 with no sitting/lounge area.
Stayed 3 nights in Jul 2018
Response from Kelvin Tse, Group Hotel Manager on Aug 9, 2018
Thank you very much your valuable time in reviewing us. It’s always our goal to make our guests feel comfortable and relaxed. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

C, singapore

Liked: Cleanliness, staff & service, room comfort
Great location
Check in and check out was a Breeze! The room is right in front of the lift and was a bit noisy as the window is facing the main road (no view as it’s covered up). The safety box was also not working but the staff rectified it promptly. Overall, the staff are very friendly and the location is great!
Stayed 3 nights in Jul 2018
Response from Kelvin Tse, Group Hotel Manager on Aug 1, 2018
Thank you so much for recommending us! We are glad to know you thoroughly enjoyed your stay.It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team know you appreciated their warm and friendly services as well. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Kelvin Tse Group Hotel Manager

8/10 Good

Wen Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, room size OK too
Very conveniently located. Yummy food was all nearby. However room was a bit dark, brighter lighting will be appreciated.
Stayed 3 nights in Jul 2018
Response from Kelvin Tse, Group Hotel Manager on Aug 1, 2018
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Butterfly experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Chiu Wing Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Kelvin Tse, Group Hotel Manager on Aug 1, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location, near MTR
Staff are nice, room is clean. Comfotable for staying there. Close to MTR station, many restaurants close to hotel
Stayed 3 nights in Jun 2018
Response from Kelvin Tse Group Hotel Manager on Jul 10, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Group Hotel Manager on Jul 9, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
couple from sydney
we are very happy for the services during our 5 days in HK , staffs at the front desk are all very kind and helpful will return in our next visit
Stayed 1 night in Jun 2018
Response from Kelvin Tse Group Hotel Manager on Jul 10, 2018
Thank you so much for recommending us! We are glad to know you thoroughly enjoyed your stay.It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team know you appreciated their warm and friendly services as well. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Kelvin Tse Group Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Hong Kong
Great location, comfortable and great value. Close to transport, tram & MTR. Vast choice of places to eat at 😋
Stayed 5 nights in Jun 2018
Response from Kelvin Tse, Hotel Manager on Jul 2, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful. Quick to respond to requests as well.
Stayed 3 nights in Jun 2018
Response from Kelvin Tse, Hotel Manager on Jul 2, 2018
Thank you so much for recommending us! We are glad to know you thoroughly enjoyed your stay.It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team know you appreciated their warm and friendly services as well. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Kelvin Tse Hotel Manager

8/10 Good

Benson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, comfy
Conveniently located and rooms are clean and comfy
Stayed 7 nights in Jun 2018
Response from Kelvin Tse, Hotel Manager on Jun 27, 2018
Thank you so much for reviewing your recent stay with us. We are glad to learn that you were happy with our room and facilities. We hoped you had a perfect time in Hong Kong. Thank you once again and we look forward to welcoming you back in the future! Regards, Kelvin Tse Hotel Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Float like a.....
Stayed in this hotel for the best part of a month. No major complaints for Wi-Fi was a bit patchy sometimes but not often. Front of house and housekeeping staff were outstanding. Wouldn't hesitate to stay again.
Stayed 28 nights in May 2018
Response from Kelvin Tse, Hotel Manager on Jun 27, 2018
Thank you for taking the time to share your recent experience with us. We are glad to learn that you were happy with our room and facilities. We hoped you had a perfect time in Hong Kong. We are regretful to learn about your disappointment about the WiFi speed. Your disappointment has been shared with our Management which we will improve right away and accordingly. Thank you again for choosing our hotel and your valuable review! Thank you once again and we look forward to welcoming you back in the future! Regards, Kelvin Tse Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to stay
Easy accessible by commuting Citybus to and fro airport via bus A11 within a short walking distance. Near MTR Tien Hau. Restaurant, McDonalds and 7-Eleven are just around the corner. Pocket wifi is a plus for this family friendly hotel. Service and room cleanliness are tip top. Will definitely recommend for others.
Stayed 3 nights in Jun 2018
Response from Kelvin Tse Hotel Manager on Jun 22, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel, great location,friendly staff
Stayed at their Executive Room with Twin bed. Bed was small but comfortable. Bathroom was big in proportion to the room, shower very strong. Everything was great. Check-in was fast, staff were welcoming. Portable WiFi was an excellent idea. Only drawback was the design of the bathroom glass door, it has an opening at the top which creates "embarrassing" ventilation problem.
Stayed 3 nights in Jun 2018
Response from Kelvin Tse Hotel Manager on Jun 22, 2018
Thank you very much for your time to review our hotel. It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team to know you appreciated their warm and friendly services as well. Your feedback will allow us more insight into which areas need improvements, so for that we appreciate the time you took to offer us this feedback.Once again, thank you for your stay and review and it would be a pleasure to welcome you back to our improved hotel! Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and decent sized for hong kong
The rooms quite clean and complete. Just needs a bidet for the toilet. Staff is really nice and friendly
Stayed 3 nights in Jun 2018
Response from Kelvin Tse, Hotel Manager on Jun 16, 2018
Thank you so much for recommending us! We are glad to know you thoroughly enjoyed your stay.It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team know you appreciated their warm and friendly services as well. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Kelvin Tse Hotel Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay there. the room and bed was clean with a good shower. the hotel uses mirrors well to give the feeling of more space than there aactually was
Stayed 5 nights in Jun 2018
Response from Kelvin Tse, Hotel Manager on Jun 10, 2018
Thank you very much your valuable time in reviewing us. Thank you very much your valuable time in reviewing us. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Thanh, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very convenient to everything
Stayed 2 nights in May 2018
Response from Kelvin Tse, Hotel Manager on Jun 10, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for business
Really good experience. Staff friendly, noise kept to a minimum, Aircon and WiFi etc good. Front of house and housekeeping all good. Room has desk and good storage. No complaints.
Stayed 14 nights in May 2018
Response from Kelvin Tse, Hotel Manager on Jun 10, 2018
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant which you found that our staff was friendly. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay near relatives
Service staff are friendly. Rooms are clean. Value for $. Recommended. Will visit again.
Stayed 4 nights in May 2018
Response from Kelvin Tse Hotel Manager on Jun 6, 2018
Thank you for taking your time to share with us your feedback and observations. We appreciate your great compliments. Please be assured that we have shared them with all concerned departments as we are dedicated to provide most pleasant staying experiences to our guest. Thank you again for your support to Butterfly on Morrison, and we sincerely hope to have another opportunity to welcome you back and to offer you a memorable stay next time you are in town. Yours sincerely, Kelvin Tse Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Boutique hotel
Small but very clean and comfortable. Excellent service and friendly staff. Very cute decor - including little butterflies on pillows indicating soft/firm pillow types.
Stayed 1 night in May 2018
Response from Kelvin Tse Hotel Manager on Jun 6, 2018
Thank you very much for staying with us and sharing your comment. I am happy to read that you had enjoyed your stay with us and found our room is comfortable that met your expectation. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Kelvin Tse Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Kelvin Tse Hotel Manager on Jun 6, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for An Enjoyable Stay
Butterfly on Victoria is situated outside of the main Causeway Bay shopping strip, closer to Tin Hau. This is perfect, in my opinion, as the area has a quieter and calmer vibe without forgoing the convenience of shops, restaurants and public transport. Because we are aware that rooms in Hong Kong are generally small, we booked the 18 sq meter deluxe room with separate sitting area but I doubt we got that. The room seemed smaller and there was definitely no separate sitting area. However, it was not a problem as there was also the two of us and also because everything else was great. Having the pocket wifi device was also convenient for travelling around. We took the bus, tram and mtr train to many of the neighbourhoods without any problem. Hong Kong public transport is second to none!
Stayed 4 nights in May 2018
Response from Kelvin Tse, Hotel Manager on May 30, 2018
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant which you found that our location is convenience, and impressed so much by our guest services team and the 4G pocket WiFi services. We will definitely work hard to maintain our top quality services and to impress you again during your upcoming stays with us.Thank you once again and we look forward to welcoming you back in the future! Regards, Kelvin Tse Hotel Manager

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very friendly service and a great location. Rooms were comfortable and had all the necessities. Might be considered small for American standards but a good size for HK standards.
Stayed 5 nights in May 2018
Response from Kelvin Tse, Hotel Manager on May 30, 2018
It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team know you appreciated their warm and friendly services as well. We will definitely share your comment with our management and seek for any necessary improvement. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very professional staff!
Stayed 2 nights in May 2018
Response from Kelvin Tse, Hotel Manager on May 30, 2018
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Butterfly experience was pleasant which you found that our location is convenience.It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Thomas

Liked: Staff & service
Stayed 7 nights in May 2018
Response from Kelvin Tse, Hotel Manager on May 30, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Kee Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 4 nights in May 2018
Response from Kelvin Tse, Hotel Manager on May 30, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

10/10 Excellent

WAI KIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Yours sincerely, Kelvin Tse Hotel Manager on May 8, 2018
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Kian tiong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Good location in the Hong Kong island considering the land is so limited for hotel. Public transportation and shopping area are walking distance.
Response from Yours sincerely, Kelvin Tse Hotel Manager on May 8, 2018
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Butterfly experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Hotel Manager

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay - from customer service, location, cleanliness... all is excellent. They provide a free phone with 4gb data during the stay which is super convenient, and water. 5 mns walk from airport shuttle (A11) stop , MTR 3 mns walk, tons of local restaurants nearby. Though causeway Bay and Tin Hau area is more expensive than other area. Strongly recommend
Response from Yours sincerely, Kelvin Tse Hotel Manager on May 8, 2018
Thank you for taking your time to share with us your feedback and observations. We appreciate your great compliments. Please be assured that we have shared them with all concerned departments as we are dedicated to provide most pleasant staying experiences to our guest. Thank you again for your support to Butterfly on Morrison, and we sincerely hope to have another opportunity to welcome you back and to offer you a memorable stay next time you are in town. Yours sincerely, Kelvin Tse Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good location
Outside of the bedroom facilities, there are no other amenities in the hotel
Stayed 5 nights in Apr 2018
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you for sharing your recent experience with us on Expedia.com. Please rest assured that your points will be addressed and we will look into measures to improve the overall guestroom experience. It would be a pleasure to personally welcome you back to our improved hotel. Regards, Grace Cheng Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel with convenient location
Pleasant stay at this modern boutique hotel in a quiet neighborhood. Conveniently located near subway station, bus stops, tram stops and restaurants. Very friendly and efficient hotel staff. Rooms and bathrooms are a little small but clean.
Stayed 10 nights in Apr 2018
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you for sharing your feedback. We are delighted to hear that you have enjoyed the overall hotel experience, especially the hotel location was able to add a great value during your stay in Hong Kong. We hope you could share this wonderful experience with your family or friends and hope to see you again soon. Yours Sincerely, Grace Cheng Front Office Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you for rating us on Expedia.com. Your support is our motivation and we hope you could share this wonderful experience with your family or friends and hope to see you again soon. Yours Sincerely, Grace Cheng Front Office Manager

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you for rating us on Expedia.com. Your support is our motivation and we hope you could share this wonderful experience with your family or friends and hope to see you again soon. Yours Sincerely, Grace Cheng Front Office Manager

8/10 Good

jean paul

Liked: Cleanliness, staff & service, property conditions & facilities
All ok but room a bit too small
Stayed for just 1 night. Not so central but plenty of restaurants and cafes in the Area. Room was small but very clean and the phone with internet connection was found very helpful.very close to mtr station
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you so much for taking the time to write and share your review with us. We are glad to hear that your Butterfly experience was pleasant which you have enjoyed our convenience location as well as the complimentary smartphone was useful and able to add a great experience during your stay. Once again, thank you for staying in our hotel and we look forward to serve you again in the near future. Yours sincerely, Grace Cheng Front Office Manager

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel
Very clean and comfortable hotel. Excellent service and friendly staff. Local area has great places to eat and it is very convenient for transport. Typical HK sized room, so small, but this was expected and therefore fine. Has good WiFi in rooms and also a free internet enabled phone with free local calls included in the room. Would stay again
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you for sharing your Butterfly experience on Expedia.com. Our Guest Services Team strive to provide the utmost comfort to our guests and we are happy to learn that you have enjoyed the overall stay in our hotel. We will continue to move forward, strive to improve by all means to ensure the quality of service and offer you an even better experience next time. My team and i shall look forward to welcoming you back in the future! Yours sincerely, Grace Cheng Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, room is clean and staff is friendly and polite. The only problem is air quality in the room is not that good even air purifier is on.
Stayed 3 nights in Apr 2018
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you for sharing your recent experience with us on Expedia.com. We appreciated your valuable comment and please rest assured that we will conveyed your comment to our respective department in order to enhance the room experience for all of our guests. All in all, your endorsement on hotel location and staff services were much appreciated and we all look forward to serve you again soon. Yours Sincerely, Grace Cheng Front Office Manager

8/10 Good

Lai Hing Alice

Liked: Cleanliness, staff & service, room comfort
Excellent location
It is good for it’s location, very close to MTR station, bus and tram stops, restaurant of various kind of cuisine are at doorstep, besides hotel staff are helpful and friendly too.
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you for sharing such a fabulous feedback with us on Expedia.com. It is heartwarming to know that we have lived up to your expectations in all aspects. Your endorsements on our friendly service as well as convenience location are much appreciated. Your positive review will encourage us to keep doing our best at our service while enhancing our products and services to serve you better. Thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Yours sincerely, Grace Cheng Front Office Manager

6/10 Okay

Maine, Manila, Philippines

Liked: Cleanliness, staff & service, room comfort
Great Location on a Budget
I gave an overall score of OK for my hotel stay as the first room that was given to me has a problem with airconditioning... Located on the 17th floor, the room was warm despite the AC being on high and temp was 16... They changed our room, even upgraded it to a larger one after I complained... But it is in a great location where MTR station is just a few minutes walk and restaurants are all around... You won’t go humgry that’s for sure... 😀😀😀
Stayed 2 nights in Apr 2018
Response from Grace Cheng Front Office Manager on May 3, 2018
Thank you so much for taking the time to share your experience with us. Your feedback will allow us more insight into which areas need improvements, so for that we appreciate the time you took to offer us this feedback. We deeply regret any inconvenience caused for your disappointment with the air conditioning. Please rest assured that we will certainly look into the areas which you have highlighted in your review for further improvement. Nevertheless it is glad to see that you enjoyed our hotel location. We look forward to the pleasure of welcoming you back to our improved hotel. Yours Sincerely, Grace Cheng Front Office Manager