Ratings based on 825 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice view of mid levels

Posted May 28, 2016
Simple, clean and conveniently located. No onsite dining. Quiet. Close to transport.
Comment from Hotel Management
Jun 3, 2016 by Cherrie Ng, Hotel Management
Thank you for taking the time to comment. It was truly our pleasure to serve you. We appreciate that you chose our Hotel for this special occasion and we hope we will see you again in the very near future. Yours sincerely Cherrie Ng Front Office Manager
4 out of 5
by A verified traveler from Bangkok, Thailand

Still best hotel for value & location in Central

Posted May 27, 2016 on Orbitz
I keep going back to that hotel because of location & service staffs. Only complain I have is their carpet smell. Hotel can improve on their matress
Comment from Hotel Management
Jun 3, 2016 by Cherrie Ng, Hotel Management
Thank you very much for taking the time and writing a review about your most recent stay with us. I would like to sincerely apologize for the less than satisfactory experience that you have stated. We are always thankful for constructive feedback as we learn from it in a quest to become better, please rest assured that we take such comments seriously and thus they have been reviewed together with the concerned departments and have been addressed . Customer satisfaction is one of utmost priorities and we fell short of our goal this time. I do hope that this incident will not deter you from giving us another chance to redeem ourselves. Thank you once again for sharing your feedback and thereby giving us the opportunity to enhance our service quality and flexibility. Yours Sincerely Cherrie Ng Front Office Manager
4 out of 5
by A verified traveler

good hotel but tight on amenities

Posted May 23, 2016 on Hotels
good hotel but tight on the amenities. limited towels, they really could leave a few more, doesnt cost them a lot. toiletries are short. doesn't even have moisturiser. dont even have chinese tea bags, we're visitng hong kong, surely you should have some?
Comment from Hotel Management
by Cherrie Ng, Hotel Management
Many thanks for your stay at Butterfly on Wellington and your subsequent posting of your valuable experience of the stay in our hotel. It is always our mission to provide the most comfortable environment to our Hotel’s customers. As for the other requests, our staff is always happy to provide extra items (towels, toiletries,chinese tea bags etc) on demand and free of charge. Next time please do not hesitate to contact our Front Office team or Housekeeping department if you need. Once again, thank you for taking the time to post such review, and we hope you will honor us with another visit should your travels bring you back to HK. Yours sincerely Cherrie Ng
5 out of 5
by Chris from Taiwan

It's so great

Posted May 21, 2016 on Hotels
That's so great and hotel have prepare a birthday surprise for the booking guest's friend
Comment from Hotel Management
by Cherrie Ng, Hotel Management
Thank you for your five star rating . We are delighted to hear that you enjoyed our service. To make our guests feel like home is always the goal we strive for. Your compliment is encouraging and we will keep it up. Thanks again for your time writing this great review. We all look forward to your next stay in Hong Kong. Yours Sincerely Cherrie Ng Front Office Manager
5 out of 5
by Michel from Montreal

perfect location

Posted May 20, 2016 on Hotels
everything went smooth...great location: even french bakery across the street combined with excellent (free) coffee at reception in the morning
Comment from Hotel Management
by Cherrie Ng, Hotel Management
Thank you for your five star rating . We are delighted to hear that you enjoyed our service, features and location. To make our guests feel like home is always the goal we strive for. Your compliment is encouraging and we will keep it up. Thanks again for your time writing this great review. We all look forward to your next stay in Hong Kong. Yours Sincerely Cherrie Ng Front Office Manager
5 out of 5
by A verified traveler from Sunshine Coast, Australia

right in the middle of hong kong island action.

Posted May 14, 2016 on Wotif
Pros: comfort and style
Cons: lift speed
Location: hong kong island business, bars and restaurants
the hotel is very comfortable with a simple asian theme. it was great.
Comment from Hotel Management
May 22, 2016 by Cherrie Ng, Hotel Management
 Many thanks for your and your subsequent posting of your valuable experience of the stay in our hotel. We are delighted to learn that you have generally enjoyed the stay with us. Regarding your specific comments on lift waiting, we are working with lift company to improve lift speed accordingly. For room temperature setting, we will review if there is any improvement as well. Once again, thanks for your valuable comments. Please rest assured that we constantly strive to improve on our services, and do value every of your valuable comments. We look forward to welcoming you back many times in near future. Yours sincerely Cherrie Ng Front Office Manager
4 out of 5
by A verified traveler

A tucked away corner

Posted May 12, 2016 on Hotels
Conveniently located to the LKF and offices nearby.
Comment from Hotel Management
Jul 23, 2016 by Cherrie Ng, Hotel Management
Thank you for choosing our Hotel. We appreciate your feedback and we're glad you enjoyed your stay! Please keep us in mind when you return to Hong Kong. Yours sincerely Cherrie Ng Front Office Manager
4 out of 5
by Danupop

Posted May 11, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Cherrie Ng, Hotel Management
Thank you for your star rating. We look forward to welcoming you back. Yours Sincerely Cherrie Ng Front Office Manager
4 out of 5
by baron

Posted May 9, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Cherrie Ng, Hotel Management
Thank you for your star rating. We look forward to welcoming you back. Yours Sincerely Cherrie Ng Front Office Manager
4 out of 5
by A verified traveler

Posted May 9, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Cherrie Ng, Hotel Management
Thank you for your star rating. We look forward to welcoming you back. Yours Sincerely Cherrie Ng Front Office Manager