It was nice to come back to a clean room everyday.
Being close to the TST MTR station was a big plus - making our travel in HK so convenient.
There were a few halal eateries nearby which was a bonus! There is one halal kebab place right next door!
However, we felt that the staff were not so friendly. We asked for an extra sofa bed for one of the rooms and we were not given one. They explained that they were out of comforters. So 2 adults and 3 children had to squeeze in one Queen bed which is really not acceptable considering that we were informed by an Ascott staff prior to our arrival that we need not pay for the extra bed if the bed is meant for children below 11years old.
Overall, it had been a pleasant stay.
Comment from Hotel Management
Apr 1, 2015 by Joey Cheung, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.
Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.