Ratings based on 82 Verified Reviews

3.6 out of 5
83% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

fantastic location many restaurants at door step

Posted Aug 3, 2016
very pleasant great size rooms & great price walking distance to everything would stay again for sure
Comment from Hotel Management
Aug 24, 2016 by Nic Lau, Hotel Management
Dear Guest, We are glad that you enjoyed your stay with us at Citadines Ashley Hong Kong. Recevieing such Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in Tsim Tsai Tsui

Posted Jul 11, 2016
Good location and close to shopping and restaurants. Recommended if you like to stay in Tsim Tsai Tsui.
Comment from Hotel Management
Aug 24, 2016 by Nic Lau, Hotel Management
Dear Guest, We are glad that you enjoyed your stay with us at Citadines Ashley Hong Kong. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences. Thank you.
3 out of 5
by A verified traveler from G

Okay stay in bustling district

Posted Jan 8, 2016
No frills budget hotel - lacking in "fit and finish" but the room was clean and the soundproofing was surprisingly good considering the lively night scene all around.
Comment from Hotel Management
Aug 24, 2016 by Nic Lau, Hotel Management
Dear Guest, We are glad that you enjoyed your stay with us at Citadines Ashley Hong Kong. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Citadines Ashley Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice hotel.

Posted Jan 1, 2016
Nice hotel, close to the pier walk and Nathan road.
Comment from Hotel Management
Aug 24, 2016 by Nic Lau, Hotel Management
Dear Guest, We are glad that you enjoyed your stay with us at Citadines Ashley Hong Kong. Recevieing such Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at Citadines Ashley Hong Kong.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
Good location, easy to access malls and restaurants.
Comment from Hotel Management
May 26, 2015 by Joey Cheung, Hotel Management
Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations about our property location. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Your sincerely
2 out of 5
by A verified traveler from Australia

what a disappointment!!!

Posted Apr 28, 2015
It was a silly and costly mistake booking this hotel... (can this be called hotel?? I'm not sure. some sort of accommodation, I guess..) The room was not anything like the picture on the website... wired smell, dark and outdated decorations and furniture... Oh my god!! the sofa-bed!!. .. My son would have had back pain, if he had to sleep on that hideous thing... WE COULD NOT STAY THERE ANY LONGER AFTER SPENDING A CUOPLE OF HOURS... We had to check out on the day we checked in and had to fine a proper hotel to stay during our holiday!! No wonder they made it non refundable..., everyone will want a refund upon seeing the hotel... Forget about location!! Hongkong is not that big... book a proper hotel near harbour and you can walk everywhere from there or catch a cab (not expensive!!).... Definitely, no no for this accommodation.....very disappointed...
2 out of 5
by A verified traveler from californian

Disappointed

Posted Jan 13, 2015
Pros: Location
Cons: Enlarge the room to match the web picture, and improve sound control.
Location: Near major public transportations.
The actual room that we were in is very different. It is also very noise from the street.
Comment from Hotel Management
Apr 1, 2015 by Joey Cheung, Hotel Management
Dear Guest, Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedbacks on the nosie street. We will coordinate the enhancement plans with the respective departments accordingly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel; near to Halal eating places

Posted Jan 7, 2015
Pros: Convenient to MTR station Close to halal eateries
Location: Local halal cuisine can be found at 8 Hau Fook Road and Chung King Mansion (level 1). Avenue of Stars, Harbour City, Star Ferry is walking distance.
It was nice to come back to a clean room everyday. Being close to the TST MTR station was a big plus - making our travel in HK so convenient. There were a few halal eateries nearby which was a bonus! There is one halal kebab place right next door! However, we felt that the staff were not so friendly. We asked for an extra sofa bed for one of the rooms and we were not given one. They explained that they were out of comforters. So 2 adults and 3 children had to squeeze in one Queen bed which is really not acceptable considering that we were informed by an Ascott staff prior to our arrival that we need not pay for the extra bed if the bed is meant for children below 11years old. Overall, it had been a pleasant stay.
Comment from Hotel Management
Apr 1, 2015 by Joey Cheung, Hotel Management
Dear Guest, Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
5 out of 5
Recommended
for Everyone
by A verified traveler from . san francisco,ca.

Excellent Hotel... Close to everything...

Posted Dec 17, 2014
Pros: Close to everything...
Cons: If you offer more discounts so we could alwYs go back... Thats awesome..!!!... Staffs are nice... But its nicer if they'll be more friendly...
Location: A lot lot... Promenade and clock tower is around 5 min of walking... Train.. 3 min....foods. Right down at ur door steps... What could u ask more?
This is actually my second stay ... I fell in love the first time... And still in love the second time... Its close to everything... 3 min walk to subway... Restaurants are just there at the doorsteps... 5 min walk to promenade.... The shopping places is nearby too... The mall i square is 4 min walk... Everything is close to you.. No wonder i wouldnt exchange this to other big hotels... Even we came back to hotel past midnight , its not scary bec theres a lot of people on the streets... They also keep our room clean.... This is perfect!!!
Comment from Hotel Management
Apr 1, 2015 by Joey Cheung, Hotel Management
Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfy Stay

Posted Dec 15, 2014
The staff is helpful & tried to answer questions posted like food & shopping. Location is near MTR & ideal for those who want to explore TST area on foot. Room cleanliness needs to be improved. Dusty kitchenette counter top & table top. Bath towel had a hole as big as a palm. Toilet is rather tiny & is totally wet after one had showered. Sink is placed outside the toilet. Good for short stay. Studio is just nice for 2 pax at most. Noise might be an issue if people in other rooms speak too loud.
Comment from Hotel Management
Apr 1, 2015 by Joey Cheung, Hotel Management
Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences.