Ratings based on 50 Verified Reviews

4.2 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing harbour view

Posted Apr 14, 2017
Huge rooms clean and great view friendly staff...I'll be barck
Comment from Hotel Management
Apr 20, 2017 by Joey, Hotel Management
Thank you very much for sharing your feedback. We look forward to welcoming you back again in not too distant future.
4 out of 5
by A verified traveler

Good hotel, good harbour view

Posted Nov 25, 2016 on Hotels
Enjoyed the hotel, location is ok being close to MTR
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
5 out of 5
by A verified traveler

Clean and spacious apart hotel

Posted Nov 21, 2016 on Hotels
Booked 2 rooms for my family on 21st floor and we had the whole floor to ourselves. Pls take note that the doors do not auto lock. Need to use the key to lock it. Room was spacious and great for people with kids. They provided Graco baby cribs. There was also a microwave and stove if you need to prepare food for babies. The view of the room was magnificent! Was able to see a light show across the harbour. Will never grow sick of watching the cars,ferries,helicopters. The room was very sound proof so we can't hear the vehicles. It's 15 mins walk to the Macau ferry terminal and about 5-10 mins walk upslope to Sai Ying Pun station. However, there's no must-try food around the area. Even the concierge has no recommendations. Will definitely stay here again as it's so comfortable!
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
5 out of 5
by A verified traveler

Great stay

Posted Nov 18, 2016 on Hotels
Was great only lobby is small
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you very much for your time and feedback here. We look forward to welcoming you back again.
4 out of 5
by A verified traveler

Good view needs paint

Posted Nov 14, 2016 on Hotels
This property was called the 138 Chi Residence. It is now the Citadanece. The rooms could use some renovation. The walls need paint etc. The bedding is getting worn. Over all the property is well located and the rooms are large. For the right price this hotel can be a good value.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you very much for your time and feedback here. We look forward to welcoming you back again, giving us another opportunity to serve you better.
4 out of 5
by A verified traveler

Spacious apartment-hotel with spectacular views

Posted Nov 13, 2016 on Hotels
Location is not central, but easy access by tram, MTR & bus (or taxi though we only used public transportation) to anywhere you want to go. Just buy an Octopus card from Customer Service at MTR station & use on all public transport, so easy & convenient! Had an amazing view of harbour (ask for a high floor!) Staff was friendly & helpful. Room is very spacious & we made use of the kitchenette & saved some money by buying a few groceries. Good shower (including all toiletries - shampoo, conditioner, shower gel, soap, lotion, shaving kit, toothbrush, shower cap), good wifi, & was a bonus that there are free laundry facilities on site (you just have to buy your own detergent). Was great to have an apartment to come home to at end of long tiring days of walking & sightseeing, rather than going to a cramped hotel room! Was there on holiday, but I suppose would also be great for a business traveller. Even though it's like an apartment there is daily housekeeping, which is great.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedbacks on the make-up service and room attendant's working attitude. We will coordinate the enhancement plans with the respective departments accordingly. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
by A verified traveler

Very big rooms with nice view.

Posted Nov 13, 2016 on Hotels
Hotel has ok location and nice view from the very big room. The staff is very nice and helpful. There is a kitchenette in the room and there is no breakfast option. The reception area and the lift are not looking good but the rooms are nice.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
by A verified traveler

Convenient, clean, quiet and great view

Posted Nov 8, 2016 on Hotels
Harbour View from the room is quite impress. Room is spacious and full equipped with kitchenet. Each floor has only two room with separate elevator. No noise disturbing from people walk passing your room or people chatting while wait elevator at the hall. Extremely private and quiet.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online guest survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2016
Very good view and easy to access the hotel as it is near MTR station.
Comment from Hotel Management
Nov 2, 2016 by Guest Service Officer, Hotel Management
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.
3 out of 5
by A verified traveler

Stay for the view only, not for the service.

Posted Oct 12, 2016 on Hotels
Good: Room is of good size, bathroom is huge. Bed has an amazing view of the Victoria Harbour. A small gym is available. You can relax at the rooftop. A smart phone is available for use during stay. Bad: The shower area doesnt have a door so the water keep splashing out. No detergent and sponge provided for short stay guests. No Tea towel provided. The gym was rarely cleaned, not all equipment is working. Washer and dryer is not inside the apartment, I don't really understand as the room definitely has enough space for that. Service: The staff never acknowledge our presence except for check in and check out. Smile is non-existent. They offered us a late check out when we check in but then they forgot about it and called us at 12:30pm on our check out day, telling us in a rude way saying that according to the hotel policy the check out time is 12pm. This totally ruined our mood of returning to this apartment as we felt like a second class residents there. I would call this a no service apartment.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedbacks for our bathroom facilities and staff service. We would improve it in the future. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.