Ratings based on 592 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 23, 2017
Great stuff, good location. Every thing was as promiced. Free luggage storage. Free internet with smartfone you can take outside durig your stay.
Comment from Hotel Management
Apr 26, 2017 by Citadines Mercer, Hotel Management
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
4 out of 5
Recommended
for Other
by A verified traveler

Nice Aparthotel in Sheung Wan

Posted Apr 23, 2017
Pros: Good location, nice room, near MTR station, decent breakfast spread
Cons: Inconsistent customer service at the reception
Location: Very nice eateries close by that show you the "real Hong Kong"
Check-in a pleasant experience and we were lucky enough to get a room upgrade by the pleasant lady to Twin Beds. Being and Expedia VIP+ we were also provided with free breakfast and late checkout. The light buffet breakfast was a pleasant surprise with a selection of different foods such as pastries, cereal, fresh foods and sunny-sideup eggs. The lady was extremely pleasant and cheerful. All around a good experience, however apart from the lady at check-in the staff at the desk were not the most pleasant. Even speaking to them in cantonese did not seem to illicit much of a response. They were willing to help but did so begrudgingly. For example, when I checked out and asked if it was easy to get cabs, he barked that I should walk further up the street if I wished to get one. If you are expecting a full service hotel with porters and a concierge you may wish to look somewhere else. This hotel is perfect for the solo traveller, or couples.
Comment from Hotel Management
Apr 26, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Spacious and convenient

Posted Mar 16, 2017
Pros: good location and spacious by hong kong standards
Cons: Room cleanliness
Location: Eat Sang Kee Congee just about the corner. Walk to Kau Kee beef noodles and a few gourmet coffee shops nearby.
There are a number of indie cafes and local breakfast shops in the area. Easy to get taxis. Room is spacious and comfortable. However, room is dusty in the corners and carpet needs cleaning. Other than that, no complains. There is cold pressed juice for breakfast and that is a great bonus.
Comment from Hotel Management
Mar 20, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious and Comfortable

Posted Mar 11, 2017
Friendly Receptionist. Super Spacious Rooms!
Comment from Hotel Management
Mar 15, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

EXCELLENT! Loved it.

Posted Feb 25, 2017
Pros: Room was like a small apartment.
Cons: Can't think of anything. Well maybe: Apparently they (almost) never need heat and the building does not have a heating system; gave us space heater.
Location: In a trendy neighborhood; accessible to subway
EXCELLENT! Loved it. Like a one bedroom apartment. Neighborhood location, 20th floor view. Only two units per floor, about 30 stories tall! Much of Honk Kong has very skinny TALL buildings. Great breakfast included. Super helpful and friendly staff.
Comment from Hotel Management
Feb 27, 2017 by Citadines Mercer, Hotel Management
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
5 out of 5
by A verified traveler

Posted Feb 14, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
4 out of 5
by A verified traveler

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great location. Great room, for the price.

Posted Jan 10, 2017
Pros: The location. The clean room.
Location: The area is filled with a variety of restaurants and bars. But there's also the old style Hong Kong.
I had booked a studio room for what I thought was a good price. When we arrived, we were warmly greeted and without any reason, the staff upgraded us to a one bedroom suite. The room was spacious and clean. Free snacks and drinks. And a cell phone for you to use. Check-in and check-out were super fast and easy. Overall, a wonderful experience.
Comment from Hotel Management
Jan 25, 2017 by Citadines Mercer, Hotel Management
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
5 out of 5
by A verified traveler

clean hotel

Posted Jan 5, 2017 on Hotels
clean hotel
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
5 out of 5
by Andrew

great weekend

Posted Dec 25, 2016 on Hotels
Great location and comfy room
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.