Ratings based on 257 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from shanghai

Hotel in great location

Posted Feb 7, 2017
Very large hotel in great location. Room wa comfortable and all the restaurants and facilities are in great shape. I enjoyed our dinner in the main dining room.
Comment from Hotel Management
Feb 17, 2017 by Thomas Hoeborn, Hotel Management
Dear "joe", A huge thanks for staying at Conrad Hong Kong. I'd wish you have a great stay with us in terms of the ideal location, luxury facilities and luxury facilities. We wish to welcome you again for another inspired stay. Best Regards, Thomas Hoeborn General Manager Conrad Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler from YK

Nice hotel with good location.

Posted Dec 26, 2016
Pros: Location is poerfect
Cons: more spacious lobby
Location: shopping at the pacific place and surrounding..
Good location, easy access to Pacific place. Helpfull staff..
Comment from Hotel Management
Feb 17, 2017 by Thomas Hoeborn, Hotel Management
Dear "Jackie", Thank you for choosing to stay at Conrad Hong Kong. We are more than happy to learn that you'd love our convenient location and personalised service. We hope to welcome you again in the near future. Best Regards, Thomas Hoeborn General Manager Conrad Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Excellent

Posted Oct 31, 2016
Love the bed, the view, the pool, everything was very good!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

The hotel staff was amazing

Posted Oct 29, 2016
Pros: Other than the staff nothing much as I didn't spend much time there.
Cons: Don't know as I didn't spend much time there.
Location: There's a mall right below us and then just connected to everything else like the transportation.
The staff was just amazing, they did the best to help me out with the situation and I was just so appreciative for his help.
3 out of 5
by A verified traveler

Need upgrade

Posted Oct 22, 2016
Pros: Location is good.
Pillow too flat and shower head too old. Need upgrade of interior condition.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from NYC

Comfort for your business trip

Posted Oct 17, 2016
Pros: Location
Cons: The staff need to speak English a bit better.
Location: Power walk in the mountain. Luxuary shopping downstairs. Tons of restaraunts near by.
Excellent location. Most travellers here are business folks. Right by the Peak. Mountain view room is nice. Harbor view may not be as nice as you think, unless your room is very high up; otherwise, your harbor view would be blocked by the other buildings. I would suggest taking a mountain view instead. Very peaceful and quiet. The room is spacious in city standard. Very comfortable. You could get a good rest after a long day in conference room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family weekend in HK

Posted Aug 28, 2016
Cons: Elevators take a bit of time
A few days with my wife and son (9) in HK, very happy with hotel overall. Location and service were ideal for us. We will go back next time we are in HK.
Comment from Hotel Management
Sep 23, 2016 by Thomas Hoeborn, Hotel Management
Dear Valued Guest, Heartfelt thanks for staying at Conrad Hong Kong. We are thrilled to learn that you and your family have had an enjoyable time with us. Your feedback toward our lifts is taken into consideration. Thank you for your feedback, and I hope to serve you and your family again soon at the Hotel. Best regards, Thomas Hoeborn General Manager Conrad Hong Kong
5 out of 5
Recommended
for Families
by A verified traveler from Singapore

Excellent facilities and view.

Posted Aug 24, 2016
Pros: Location.
Cons: Make wifi available in the hotel.
Location: Conveniently located with the Admiralty MTR station just downstairs and walking distance to Central & Wanchai.
Clean & comfortable room, excellent facilities and service staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Business Hotel

Posted Jul 5, 2016
Pros: Spacious, clean rooms, friendly staff and excellent service
Cons: The Longe Bar is unattractive and the snacks selection very poor
Location: In the heart of Central. Close to the Business District and major upmarket shopping malls
Excellent Hotel, superb staff but the Lounge Bar and Garden Cafe food/snacks are very poor. For a hotel of this calibre the food needs much improvement- the breakfast selection is wide, but the quality is not up to standard.
Comment from Hotel Management
Aug 19, 2016 by Thomas Hoeborn General Manager Conrad Hong Kong, Hotel Management
Dear "Anonymous", Thank you for your recent stay at Conrad Hong Kong. I am pleased to know that you'd love our personalised service, convenient location and luxury amenities. I appreciate your comments about our offerings at Lobby Lounge and Garden Café and would definitely share your valuable feedbacks with our culinary team for optimization. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon for another inspired experience. Best Regards, Thomas Hoeborn General Manager Conrad Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Overall a good hotel in a good location

Posted May 1, 2016
Pros: Comfortable. Good location.
Cons: Things in the rooms need to be fixed/updated.
Location: In central part of HK. You can take the elevator directly down to Pacific Place high end shopping mall.
I stayed at the Conrad before many years ago. It is a pretty good and comfortable hotel. The location is very convenient, in a central part of Hong Kong with direct access to the Pacific Place shopping mall. The rooms are beginning to show their age. The toilet was old and needs to be replaced - it wouldn't stop flushing and nothing would go down. There is a separate shower and bathtub... When I was taking a shower, the water was building up and almost flooded out. The beds are comfortable. The curtains are blackout but let in light at the edges. The sound proofing was good. I like that they have a "pillow menu". And I still like the teddy bear in bed and rubber duck in bathroom extra touches. The service was overall friendly and helpful. For some reason they only had 1 breakfast included for my twin bedroom, and additional breakfast costed over 300HKD. It was crowded, our table was basically combined with another table (I personally did not want to share a table, especially when paying 300+ HKD for one breakfast). It was noisy. The experience was not worth even half of 300HKD.
Comment from Hotel Management
Aug 19, 2016 by Thomas Hoeborn General Manager Conrad Hong Kong, Hotel Management
Dear "Sam", Thank you for your recent stay at Conrad Hong Kong and sharing your valuable feedback with us. We are pleased to know that you'd love our strategic location, personalised service and lovely Conrad bear. I appreciate your comments towards our rooms and service at restaurant, and I would definitely share your feedbacks with the team for optimizing our offerings. We hope to welcome you again soon, if your travels bring you back to Hong Kong. Best Regards, Thomas Hoeborn General Manager Conrad Hong Kong