Ratings based on 1,569 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from tokyo
オシャレで快適なホテルPosted Nov 17, 2015
for Everyoneby A verified traveler from zurich
great locationPosted Nov 11, 2015
Pros: pool lounge area breakfast
Location: right in the center on mainland. walk the side streets for an idea of old hongkong craftsmanship, visit the markets. go anywhere from here...
had a relaxing time at the pool, lounge, room. breakfast buffet is great. evening buffet looks great as well though we had other plans. will definitely try next time. afternoon snacks in the bar are mostly nice, some average only.
for Business Travelersby A verified traveler from Osaka
Mong Kok 駅 直結の便利なホテルPosted Nov 10, 2015
for Everyoneby A verified traveler from sydney
Love this hotel.Posted Nov 8, 2015
Away from the touristy TST and close to the night markets, great shopping and the electronics streets. Staff at this hotel are amazing. Friendly and go out of their way to help. I've been staying here for 10 years and it never fails to be a great place to stay. Roof top pool is a great way to start or end the day also. Food is great also. Plus it's really well priced for a 5 star hotel as it isn't in the touristy area - will only cost around 5usd in a cab to get to the Harbour Plaza, TST or the ferry.
for Business Travelersby A verified traveler from UK
excellent hotel for access to MTR for businessPosted Nov 3, 2015
Cons: Lifts could wait ages for one and did not always let me get access to 40th floor
Location: excellent location
Excellent again my fifth stay at your hotel only problem was I stayed on the 40th floor and had to change my key card three times as it would not let the lift give me access to the 40th floor which was a pain
for Everyoneby A verified traveler from London
Nice hotel for businessPosted Nov 2, 2015
Pros: Location and amenities.
Cons: Not really. Everything was great.
Location: Mongkok is not like Hong Kong island and is a nice alternative.
Excellent hotel close to everything you need. Luxury and style and excellent staff
by A verified traveler from Los Angeles
Can not find a non-broken spring mattressPosted Oct 22, 2015
Cons: offer discount to guest for not having basic needs for good night sleep
Location: next to subway and a shopping mall
Broken spring mattress, at least 15 years old, put thick pad on top try to cover. After first night sleep after a 13 hours flight, my back badly hurt. They try to change a mattress, the another was still broken mattress for the second night. They just do not have a good mattress. I slept on the backside of the mattress for the next 7 nights. Hotel manager give me a wine as compensation. No any other offer to comfort me for not having a basic not broken mattress. I booked their studio room. I am very surprised for a five star hotel, a studio higher priced room that do not have a regular not broken mattress. It was not worse the price. Hotel manager has no good solution to fix the problem.
for Everyoneby A verified traveler from san francisco
Nice hotel right in the middle of old Hong Kong.Posted Oct 15, 2015
Cons: cook the eggs a little longer, so not so runny.
Location: Great local food and the famous 'Ladies Market', and lots of jewelry stores. Indoor plaza with the longest escalator in Hong Kong. Vendors galore.
Always stay at this hotel when we come to visit Hong Kong. Excellent location for local food and shopping. Little paradise in the middle of old Hong Kong unlike the modern and expensive Tsim Sha Shui. Easy access to MTR. The staff at this hotel is excellent.
for Everyoneby A verified traveler
靠近市區Posted Oct 15, 2015
for Everyoneby A verified traveler from liverpool UK
Posted Oct 13, 2015
Amazing!!!! Probably best hotel we have ever stayed in. All staff so professional and helpful at all times but a special mention for young Thomas who we met in the outside bar area and sometimes at the pool!!! A credit to your team with an exceptional friendly manner . Can't wait to return next year.