Seasonal outdoor pool

Reviews of Courtyard by Marriott Hong Kong Sha Tin

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 1002 reviews" "
Rating 8 - Good. 385 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ELAINE

Liked: Cleanliness, staff & service
Stayed 10 nights in Mar 2024

10/10 Excellent

Lisa Tsui Wen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter part of shatin but easily accessible. Supermarket downstairs which is convienent
Stayed 4 nights in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Near the river
Stayed 1 night in Feb 2024

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good position close to MTR station. Polite staff Hotel clean Had to complain 3times about the toilet leaking over bathroom floor. Maintenance came 3 times still not fixed when we left!
Stayed 13 nights in Feb 2024

10/10 Excellent

Yik-Ching

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with spacious, and well designed rooms. Just a 5 minute walk to MTR (subway station) where there are lots of local restaurants and shops. Our room is on the 17 floor with a beautiful view of the river. Really enjoyed our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Rosita

Liked: Cleanliness, amenities, property conditions & facilities
It’s a little out of the way of the busy area, but easily accessible by public transit. Bus stops are right in front of the hotel including an airport bus. Rooms are good sized.
Stayed 5 nights in Feb 2024

8/10 Good

Polly

Traveled with group
Room cleaning is very good, very clean
Stayed 11 nights in Jan 2024

10/10 Excellent

Ephrem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Adequate options for transportation.
Stayed 13 nights in Jan 2024

10/10 Excellent

Kinjeo

Liked: Property conditions & facilities
Stayed 14 nights in Jan 2024

10/10 Excellent

Dai Chew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated within walking distance to the MTR, as well as a public light bus stop that gets you to Shatin station.
Stayed 7 nights in Jan 2024

8/10 Good

Wai Hee David

Stayed 11 nights in Dec 2023

8/10 Good

Yun Liang

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Polly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Okay and no need
Stayed 3 nights in Dec 2023

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Patrick, Nashua

Stayed 7 nights in Dec 2023

8/10 Good

Van

Liked: Staff & service
Disliked: Property conditions & facilities
found a lot of cigarette butts by the hotel entrance and side walks.
Stayed 4 nights in Dec 2023

8/10 Good

Tak Fai, LITTLE NECK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 10 nights in Dec 2023
Response from Quality Service Team on Dec 20, 2023
Good day Tak Fai, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

Eng Khim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room
Comfy and spacious room. Value for your money
Stayed 4 nights in Nov 2023
Response from Quality Service Team on Dec 10, 2023
Good day Eng Khim, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and spacious, it has an open view of river and surrounding area made us feel fresh every morning.
Stayed 2 nights in Nov 2023
Response from Quality Service Team on Dec 3, 2023
Good day Andy, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Paul

Stayed 4 nights in Nov 2023
Response from Quality Service Team on Dec 20, 2023
Good day Paul,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I visited here many times.
Stayed 2 nights in Nov 2023
Response from Quality Service Team on Nov 22, 2023
Good day Paul, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Quality Service Team on Dec 6, 2023
Good day Andy, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social medial platforms. We look forward to see you again in soon.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
T.Lee's Stay in Courtyard Sha Tin
The hotel is relatively new and being maintained well. The location is just a few minutes walk from the Shek Mun MTR station. The room is clean and spacious. The staff is polite and helpful. The pool was closed during my stay. It is a nice place to stay in as long as you don't need to travel to downtown a lot.
Stayed 10 nights in Nov 2023
Response from Quality Service Team on Dec 6, 2023
Good day Tommy,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin, especially the compliment towards our Hotel staff. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very comfortable bed. Awesome shower. Level 30 bar is also very nice. Very nice stay
Stayed 5 nights in Nov 2023
Response from Quality Service Team on Dec 6, 2023
Good day Mark, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

Cheng

Stayed 1 night in Nov 2023
Response from Quality Service Team on Dec 10, 2023
Good day Cheng,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Tuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience!
We stayed at a room facing the river. The view was stunning! The room was super spacious and well lid. We can stay in the room all day long looking at the view. We travel a lot and this is the best hotel experience we have ever had!
Stayed 2 nights in Nov 2023
Response from Quality Service Team on Nov 22, 2023
Good day Tuen, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Chuen Kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent!
Response from Quality Service Team on Nov 22, 2023
Good day Chuen Kit, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through Trip Advisor. We look forward to see you again in soon.

10/10 Excellent

Terry

Liked: Staff & service, amenities, property conditions & facilities
Room in good size
Stayed 10 nights in Nov 2023
Response from Quality Service Team on Nov 22, 2023
Good day Terry, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Kwok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Fiona

Stayed 3 nights in Oct 2023
Response from Quality Service Team on Nov 26, 2023
Good day Fiona, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: convenient Dislike: shower stall looks old
Stayed 15 nights in Oct 2023
Response from Quality Service Team on Nov 26, 2023
Good Day Cecilia, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. The issue on Bathroom condition was well noted, concern Department head was informed to follow up right away. We look forward to see you again in soon.

6/10 Okay

Edward

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The interior of the room must have been well appointed once upon a time when it was still new. It is now kind of dated and the desk surface have lots of pits and scratches which made it semi hazardous when you were working on it. This is still a small deal when compared to the totally worn out mattress. Not sure how many years ago it was first put into service but it has been evidently well used. The caved-in is so obvious you literally felt like sleeping in a wok. My wife who has no back issues could not handle it after a few nights and had to end up sleeping on the other end of the mattress which by the way was not much better. I have slept in numerous Marriott brand hotels and this by far was the worst dilapidated mattress that I have ever encountered. I speculate that this hotel is doing a lot of one-off guests so sleep comfort might not be of a major concern to the management, although this is totally unacceptable and unbefitting to the Marriott brand and above all, to what their loyal customers' reasonable expectation.
Stayed 8 nights in Oct 2023

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is large and comfortable. It would be better if the room is facing the river.
Stayed 2 nights in Oct 2023

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, staff in very good. Like it alot
Stayed 1 night in Aug 2023

8/10 Good

Kim

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice room size. It locates in office/industrial area. Therefore it is very quiet at night. It may not feel safe at night for singles. Public transportation especially by bus is very convenience.
Stayed 9 nights in Oct 2023

10/10 Excellent

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property but very far off from City centre and Airport
Stayed 1 night in Oct 2023

8/10 Good

ellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, nice gym and relatively ok locations. The MRT is less than 10 mins walk but it’s far to get to main tourist areas:
Stayed 4 nights in Oct 2023

10/10 Excellent

Rex K.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Quality Service Team on Nov 22, 2023
Good day Peter, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

SiuKi, Fremont

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in terms of cleanliness and all staff’s quality of service. Didn’t have time to try most of the amenities. Location wise, it’s convenient enough you can walk to MTR that takes you to to TST and west region of the city, and there are probably a hundred of shops/stores and food choices within 5 mins walking distance.
Stayed 3 nights in Oct 2023

8/10 Good

Hong Fu

Stayed 3 nights in Sep 2023

8/10 Good

Hoi Kei

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very nice and helpful especially Eric the manager.
Stayed 4 nights in Oct 2023

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Oct 2023

8/10 Good

Cheuk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building
Stayed 1 night in Oct 2023

8/10 Good

Aaliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and convenient for stay
Stayed 5 nights in Sep 2023

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, big comfortable rooms and very polite and friendly staff. The breakfast was exquisite.
Stayed 1 night in Oct 2023

10/10 Excellent

Pierre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Close to lots of great restaurants.
Stayed 6 nights in Sep 2023

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, closer to transport links. Clean, comfortable and friendly.
Stayed 4 nights in Sep 2023