Posted Feb 24, 2017
Booked a nice room at the Crowne Plaza Hotel in Causeway Bay, Hong Kong. Hotel was great, next to great shopping and restaurants, staff pleasant and extremely helpful, with one exception. The 3 night stay for 3 adults with breakfast included. Paid additional "extra person" fee for our third adult (about 60% of a single night room rate). My mistake, assuming that would include a third breakfast, and not checking the booking details after finalizing. when I read the details down the a few months later just prior to leaving, I noticed it said 2 breakfast, not 3. So I called the hotel after not being able to get through to Expedia. They told me "the package" only provides 2 breakfast. I said I paid an extra person fee. They said it applies to the room, not the breakfast. So I changed from the room I had to a "family" room. Bigger room, bigger beds, breakfast included. BUT still not for 3. Charge for breakfast buffet at the hotel is about $65. Little steep for me. The hotel offered to drop it to about $35 over the phone and then finally about $18 when I got there in person, but would not comp me the one breakfast. Still went with the "that is the package you got from Expedia". I get the feeling had I booked directly with them I would have done better, don't know. But I do know I will stay at that hotel next time in HK. One other thing, the 4 stars for comfort and cleanliness were more related to a plumbing issue. Shower drain clogged frequently, causing Slight flooding issue.