Ratings based on 3,800 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St Helens, Merseyside

Central location

Posted Apr 25, 2017
The Eaton is close to Jordan MTR station. It's an easy walk to the Tsin Sha Tsui waterfront and the Star Ferry. The hotel is clean and modern. Our studio room was small but very adequate for our short stay. Breakfast was included in our room rate and a wide range of food items were available.
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Washington, NY

Great Kowloon location

Posted Apr 24, 2017
Pros: Staff went above and beyond to sort out a couple of issues I caused when I booked
Cons: Rooms are on the small side and the room thermostat was unresponsive
Location: The night markeand the bird market are all within a 20 inute walkt, the jade market, the Star Ferry terminal, the flower market,
Eaton Hotel is a great location nearby everything there is to visit in Kowloon
3 out of 5
by A verified traveler

Posted Apr 23, 2017
Hotel is dated and the rooms are musty. The E Floor lounge only serves drinks and food for a very short period of time 6-8 pm - time when most people go out for dinner
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Pleasant hotel, close to amenities.

Posted Apr 22, 2017
Pros: The rooms were comforable and quiet.
Location: The hotel is a few minutes' walk from the nearest MTR station, the Temple Street Markets, a Taoist Temple and a many eateries.
We were warmly greeted by the firendly reception crew. There was a problem with our bathroom door, which wouldn't close and we advised reception. On our return that evening, we were advised that as the maintenance staff had been unable to resolve the issue, we could move to another room., as we were booked for five nights. The rooms were equipped with a mobile phone, which offered free international calls, wifi and special offers. We used this as a wifi hot spot for our own phone, which made communication with relatives living in Hong Kong very easy. We paid the extra for the breakfast for four mornings and were happy with the selections offered at the buffet, and the fact that we could reserve our table on a daily basis, allowing the flexibilty of going elsewhere if we wished without having to pay for a hotel breakfast as well. Overall we had an enjoyable stay. Definitely value for money.
4 out of 5
Recommended
for Everyone
by A verified traveler from t

Great location

Posted Apr 22, 2017
Easy walk to mtr or markets. Very nice hotel with very helpful staff would recommend club rooms, well worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near by temple street

Posted Apr 21, 2017
Friendly staff, clean room, easy public transportation. Hotel has bus to airport for HK$150 and free for 3 nights customers. Hotel also has free Taichi Class and free local cellphone.
Comment from Hotel Management
Apr 23, 2017 by Jady , Hotel Management
We're happy to hear that you enjoyed the hotel location, facilities and amenities. Feel free to let us know if we can be of any further assistance and we hope to see you again soon. Yours sincerely, Jady Chan Assistant Manager Eaton, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent location

Posted Apr 21, 2017
Pros: Location and location. Easy to travel in any direction in HongKong.
Cons: Air condition system loud and dripping water. better ventilation in restroom.
Location: Travel all over HongKong using MTR and buses.
Hotel located good location, near MTR, buses and airport express train/bus. Staffs members are attentive, friendly and take action to fix issues.
Comment from Hotel Management
Apr 23, 2017 by Jady, Hotel Management
Dear Mr. John, Thank you for sharing your feedback. It's great that you enjoyed the hotel's location and took advantage of the nearby attractions. We were concerned to learn that some area you mentioned is less than expectation. Rest assured, your concerns have been referred to the necessary Department Heads. Please let us know if we can be of any further assistance and hope that you will visit us again soon. Yours sincerely, Jady Chan Assistant Manager Eaton, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

protect client

Posted Apr 21, 2017
Free bus pick up from airport ,bus is clean and on time.
Comment from Hotel Management
Apr 22, 2017 by Ruby Woo, Hotel Management
We’re very pleased to hear you enjoyed your stay with us. We hope to see you again soon. Yours sincerely, Ruby Woo Assistant Manager Eaton, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
The hotel is clean and comfortable. It has enough for children to move around. We would recommend this hotel to our friends and families.
Comment from Hotel Management
Apr 24, 2017 by Ruby Woo, Hotel Management
We're happy to hear that you enjoyed the facilities and amenities. Feel free to let us know if we can be of any further assistance and we hope to see you again soon. Yours sincerely, Ruby Woo Assistant Manager Eaton, Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Good location, excellent staff, clean modern room (a bit small)
Comment from Hotel Management
Apr 24, 2017 by Ruby Woo, Hotel Management
We're happy to hear that you enjoyed the hotel location and service provided. For your next visit to the Hotel, allow me to recommend one of our Executive or Club Rooms which I’m sure you will find more suitable to your needs. Feel free to let us know if we can be of any further assistance and we hope to see you again soon. Yours sincerely, Ruby Woo Assistant Manager Eaton, Hong Kong