Ratings based on 2,662 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet, worth for money

Posted May 30, 2017
The staff were helpful and friendly. Room were cleaned, comfortable and neat. The only thing were the cleaner(s) was/were insensitive to top up toiletries such as shampoo, shower gels and tissue papers in the bathroom.
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Luxury Hotel

Posted May 24, 2017
Pros: Comfortable, clean, courteous staff
Cons: Bedding felt a bit rough but still comfortable, softer linens would improve the overall experience.
Location: very convenient next to the Hong Hom MRT station and the Airport Bus which stops at the MRT Station. A connected mall next door with restaurants.
The hotel is conveniently located next to Hong Hom MRT station and the Airport Bus stop. It is located next to a large upscale mall. The facility is very well maintained. I was upgraded to a suite up check-in around midnight so very thankful for the staff's attentiveness. The rooms were clean and bed comfortable. Overall a great location with easy access to Shatin and Central and everywhere in between. Will stay here again.
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
3 out of 5
Recommended
for Everyone
by A verified traveler

very convenient for short staying .

Posted May 5, 2017
the best thing is to run along victoria harbour anytime i want, within 5 minutes walking. the bad experience the AC function in the hotel works really well, everywhere in the lobby is freeezzzing.....
3 out of 5
by A verified traveler from Melbourne

Overnight stopover. Airport to mainland train.

Posted May 5, 2017
Pros: Location.
Cons: The food could be improved. The gym could also be improved.
Location: Very close to Hung Hom station and the stadium.
Food was overpriced and was disappointing. It looked nothing like the photos. Location was great if catching a train out of Hung Hom.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico city

small rooms

Posted May 3, 2017
Pros: The staff is amazing at the 20th floor, very helpful and always smiling
Cons: the hotel and the rooms look outdated... but they are working on the renovations.... however sometimes the smell of paint was very strong
Location: The hotel is close to a metro station but the taxis are cheap so you can get to the centric part of kowloon in 10 minutes
I would recommend this hotel for business travelers not for families, the rooms are small, the beds are small we always stay at the 20th Club floor, it includes breakfast, wifi for 2 devices in the room and cocktails from 6:00 to 8:00pm. The view of the HK skyline from the lounge is beautiful. The girls working there: Kitty and Candy are amazing, always helpful, attentive, chatting with the guest. If you like to drink cocktails, then you should try the drinks Jenny prepares, her martinis and margaritas are superb. We usually get the room with two single beds, the hotel needs some changes, I would get rid of the huge desk in the room, we never used it and it takes a lot of space in the little room. Some days the lounge was really crowded, it looks like the hotel is offering the upgrade there.... and sometimes you are forced to share the table in the evening, which I don't like. This time we went to the pool and it was great, you can order food or drinks there. The bathroom had sauna and lockers, which i liked a lot.
3 out of 5
by A verified traveler

Posted May 2, 2017
Pros: The only thing I recommend is the location. It is quite hand to be across the street from the railroad station.
Cons: The staff was too busy to take care of our needs.
I have stayed at this hotel before and been happy, but the service has gone down. The room smelled bad and was not set up for twin beds.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from mexico

Centric location

Posted Apr 24, 2017
Pros: The location
Location: the center of kowloon is really close, 7 min ride
We have stayed at this hotel 3 or 4 times. The room is small, we always choose the room with 2 single beds to be able to sleep. We stay in a room at the club level, so our breakfast is included and there are drinks and snacks at night. The view from the club used to be pretty, the skyline of hong kong, but now there is a new building that blocked part of the view. The staff has always been very nice and helpful The location of the hotel is nice, close to several places in Kowloon
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, excellent service

Posted Apr 14, 2017
Pros: Excellent breakfast/food room service, hotel is clean and in a quiet, nice neighborhood
Cons: At that time, I would like to have a foot massage, but, it's not available
Location: Excellent location, the big mall is 5-6 mins away, nice harbor view too, no waiting line for taxi/transportation
I'm from NY, went to HK to attend an educational activities. The main venue was fully booked, so I searched around and I found this hotel with in few minutes away, indeed, it's a winner, in a very nice quiet area, not only I saved money, amazingly, from the moment I checked in late, the staffs were extremely nice and very accommodating. The best thing, room service was excellent, kudos to housekeeping for changing the linens everyday and keeping the room clean, I asked for a charger for my cell phone and they sent it right away, WOW, AMAZING...
Comment from Hotel Management
Apr 24, 2017 by Virginia Hui, Hotel Management
Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 3, 2017
Nice and comfortable hotel to be lived in. Very nice ocean view even though a small angle can be viewed. There are free shuttles for going to several different hotels and Tsim Sha Tsui, very convenient .
Comment from Hotel Management
Apr 12, 2017 by Virginia Hui, Hotel Management
Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
3 out of 5
Recommended
for Everyone
by A verified traveler from Leicester, UK

Comfortable and good value

Posted Apr 2, 2017
Next to Hung Hom station and free bus to TST. Hotel is great value in HK and easy to get to on Airport Express.
Comment from Hotel Management
Apr 12, 2017 by Virginia Hui, Hotel Management
Thank you for the support. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications