Hong Kong Hotel
Posted Mar 20, 2017
We booked into the Executive level and do fine. The hotel is centrally located but the surrounding buildings leave much to be desired. The staff in the Executive Lounge were outstanding. Two such persons, Edward and Esther were very friendly and helpful.
As for our room, we asked for a changed as the exercise room was over our original room and the whole room shook when someone was on the tread mill. No problem in exchanging rooms and the second room, even though small, was much better. The bed felt like a concrete slab.
All other amenities were great. They even provided a smart phone for our use while in Hong Kong.
Comment from Hotel Management
Mar 21, 2017 by Michel Cottray, General Manager, Hotel Management
Thank you for taking the time to post your review and feedback - and I'm delighted that you enjoyed your stay, the service of the lounge team and our beds! Its true that given the height of the hotel - we are surrounded by our neighbours, and don't have sweeping views to speak of - but I hope our amazing location more than makes up for this. I'm glad my team switched your rooms to your satisfaction and that you took full advantage of our complimentary phones and wifi access - I do hope this was of benefit as you explored. On behalf of the team, thank you for choosing The Holiday Inn Golden Mile for your trip to Hong Kong and on behalf of the entire team - we hope to welcome you back soon. Warmest regards.