Ratings based on 491 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SP

Great sea-view Club Lounge

Posted Mar 20, 2017
It was awesome, especially at the club lounge where you can enjoy harbour view at the same time, sumptuous cocktail and finger food as well. Nice, friendly staff as well as fabulous breakfast at the Cafe Malacca. Good location, near to HK Uni. There's also conveniently hotel shuttle bus service from HKG station, to peak tram station, Disneyland and Ocean Park.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel with good facilities at a sensible rate

Posted Mar 16, 2017
Pros: This is the only hotel in the better part of Western District away from the smelly seafood retailing shops and next to the HK University metro.
Cons: Not much.
Location: It is in the better part of the Western District filled with many restaurants and with shopping malls nearby.
Hotel staff members are very obliging and friendly.
Comment from Hotel Management
Mar 17, 2017 by Hotel Jen Hong Kong, Hotel Management
Thank you very much for staying with us and your compliments on our prime location and service of our team members. We hope to welcome you back and to delight you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

A nice medium size hotel.

Posted Mar 10, 2017
Pros: 1. The hotel is clean. 2. The hotel staff is friendly and efficient. 3. Has everything you need in the hotel room (including Safe & free bottled water
Location: 1. Close to bus/tram stops. 2. 24 hours McDonald just across the hotel. 3. Bakery just next to the hotel. 3. Has supermarket and stores nearby.
The most pleasing experience is the hotel staff. The hotel staff is friendly and efficient. Always try to accommodate your need. I always has the feeling as a VIP.
Comment from Hotel Management
Mar 14, 2017 by Hotel Jen Hong Kong, Hotel Management
We are absolutely delighted to learn how much you had enjoyed your stay with us, especially the convenient location and the room facilities. We appreciated your kind compliments about the service of our team members. We hope to welcome you back and to delight you again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel

Posted Jan 26, 2017
Pros: It was within our budget.
Cons: The television channel package could be improved. Our expedia room could be updated to match the hotel star and number rating.
Location: We spent a lot of time on public transit.
Okay experience. The bed sheets and the bathroom were clean.
Comment from Hotel Management
Jan 27, 2017 by Shirley Sam, General Manager, Hotel Management
Thank you very much for staying with us and for sharing your feedback. We are happy to read that you generally enjoyed the stay. We have taken note on your comments for our continuous enhancement. We hope to welcome you again in the near future!
5 out of 5
by A verified traveler

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you so much for your rating! It would be our pleasure hosting you again!
4 out of 5
Recommended
for Families
by A verified traveler from Singapore

Nice hotel with MTR station close by

Posted Dec 18, 2016
Convenient location with MTR station and good eateries close by. Housekeeping is great with room clean promptly.
Comment from Hotel Management
Dec 22, 2016 by David Preisig, General Manager, Hotel Management
Hi Dan, Thank you for staying with us. We are happy to read that you generally enjoyed the stay. We look forward to welcoming you back to our world of hospitality soon.
5 out of 5
by A verified traveler

Convenient location directly above HKU MTR station

Posted Dec 15, 2016 on Hotels
Right above the HKU MTR station entrance. Great for if you need to go to HKU for work. Just go down to the subway exit B and pop back up the elevators at exit A and you're on campus. 7-11 and many restaurants nearby. Room was spacious and there was a nice siting area right up against the window. Compartmentalized bathroom and shower was convenient for two people staying in one room. Beds were comfy. Robes were a nice touch. Plenty of plugs; had a local adapter on hand even. In room fridge was nice. Safe was a bit small. Would definitely stay here again.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
We are delighted to hear about your wonderful stay experience. Thank you for your compliments on our convenient location, room amenities and layout. Thank you for your nice words and we look forward to your many return visits.
5 out of 5
Recommended
for Everyone
by A verified traveler from SINGAPORE

Convenient to Hong Kong U and downtown

Posted Dec 11, 2016
If you going to visit Hong Kong University, this is a good hotel to stay. It is close, clean, and also easy to go to downtown like central and causeway by several MTR stations.
Comment from Hotel Management
Dec 22, 2016 by David Preisig, General Manager, Hotel Management
Hi John, Thank you for staying with us. We are glad that you took advantage of our convenient location to get around the city with MTR. It will be our pleasure to welcoming you back soon.
4 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you so much for your rating! It would be our pleasure hosting you again!
4 out of 5
by A verified traveler

My Hotel Jen

Posted Nov 13, 2016 on Hotels
As always was extremely pleased with my visit - going back on 26 Dec. Young man, RAJU, was our chef....he is amazing. Hotel Jen have great staff - from front desk, to hotel bar, to house staff. You always feel welcome and nothing is a problem.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for your unfailing support and for sharing yet another wonderful stay! We are more than pleased to know that you always enjoyed a good time and the genuine care by all of our colleagues. We cannot wait to be at your service again soon. – Jen