Dirty and small rooms, does not fit for human!!!
Posted Dec 18, 2016 on Hotels
Overall stay was sucks. Total we have booked 6 family rooms however the rooms looked like it was for 'one night stand'. All our rooms given was at different levels. The reason given was there are only one family rooms in each level. Rooms was extremely small and dirty, with only a few amentities, room phone (one of the room was spoilt), 3 dirty cups w/o spoons, dirty kettle, extra small TV, in-room slippers, toothbrush and toothpaste. At room 1705, we had killed one cockrach and room 0705, one of the bed was full of bed bug which my cousin had suffered from bed bug bite. The bed was extremely dirty with strand of hairs and dirt. The toilet was extremely small and dirty without enough space to move around. The toilet door was so translacent that could see someone bathing inside. No privacy at all. The staffs and concierge was extremely inpoilte too. The concierge was very irresponsible as after we check out, we wanted to placed our luggages at the concierge. He told us that there was no guarantee and we might lost our luggages. Even when one of the room's toilet light was spolit, they came to change the light bulb but was told that there was something wrong with the electrical cable. Afterwhich they did not do anything about it. Overall this hotel was a disappointment and would never ever recommend anyone to book their rooms.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for your comment.
We have taken note of your concerns on the hotel room and have shared it with the concerned department to review for immediate improvement.
We hope to have the chance of serving you again in the future