Ratings based on 941 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Lovely hotel, very close to train station.

Posted Aug 26, 2015
Pros: The helpful staff. The location. Cleanliness of the establishment and complimentary wifi.
Location: Shopping ( as mentioned previously), cycling, walking, swimming ( at or around the hotel).
Our room was not available on time , but we were provided with a larger room, unfortunately there were hand prints on the glass wall of the bath room, this was cleaned asap. Apart from that we were both very happy with our stay. The staff were very accommodating, friendly and professional. The room was in general very clean. The complimentary wifi was very useful. The train station was very conveniently located less than 5 min walk out from the hotel. Ideal for shopping in Sha Tin, Kowloon Tong or meeting family and friends in Sheung Shui or Tai Po.
5 out of 5
Recommended
for Everyone
by A verified traveler

交通方便,好近火車站~ 海景非常怡人,泳池很大也有浮條和浮板外供~ 渡假一流~

Posted Aug 18, 2015
交通方便,好近大學站~ 海景非常怡人,日景夜景都好迷人~~ 泳池算是大也有浮條和浮板外供~ 玩水也可~ 游水又得~~ 渡假一流~ 職員好helpful 同親切~ 讓我順利安排birthday surprise 給老婆~~ 值得推薦~~!!
5 out of 5
Recommended
for Everyone
by A verified traveler from 香港

很整潔的酒店

Posted Aug 17, 2015
跟二個小朋友住了一天,游下水。休息下。酒店不大,但設備完善,職員態度很好,房間整潔。會再來入住。交通方便。服務很好,房間整潔,職員有禮!
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

環境舒適

Posted Aug 12, 2015
Pros: good view
the environment of the hotel is comfortable and the view is good too
5 out of 5
Recommended
for Everyone
by A verified traveler from Chula Vista/San Diego, CA,USA

Elegant Hotel: All That You Expect From Hyatt

Posted Aug 3, 2015
Pros: Liked the room and the view. And the bathtub with the glass wall that looks into the bedroom. Plus, it's a quiet hotel; secluded...
Cons: Bigger bathtub with a jacuzzi?
Location: Liked the accessibility to the trains.
First time in Hong Kong with my fiancee... We had the best view of the harbor. And I like the accessibility to the trains. Great room service and the food, too. The staff was very helpful. Wish we could have seen the pool. Next time we will definitely stay much longer.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Good - But Needs Some Revamping

Posted Jul 31, 2015
Pros: Overall, the hotel has a good feeling. The rooms are ok. Comfortable beds. Decent curtains. Quiet. And good non-feather soft pillows. Good value!
Cons: Needs to be renovated/ re-vamped. It's showing signs of aging.
Location: Quiet area, but right near the subway/MTR. If you don't mind taking MTR then you'll like this place. I like that it's in a quiet are. Good for sleep!
I have stayed at the Hyatt Shatin several times over the past several years. I like the hotel overall. If you don't mind taking the subway/metro/MTR for 15 minutes everyday to get to Kowloon Tong/Festival Walk area, then the location is suitable for you. I like the area, nice hills, quiet. It's suitable for resting and sleeping. Years ago, the hotel was excellent and new. That's why I keep going back. But over the years, the hotel rooms have gradually fallen into a bit of disrepair. There are scuff marks on the walls, and the carpets are dirty in parts, etc. The hotel rooms are really starting to show their age. I think this would not be too difficult for the hotel to fix. Refurbish some things, change the carpets, new wallpaper, etc, on the walls. It won't quite be as good as new, but it will be very good again. I hope that the hotel will do that. The front desk staff are always friendly and excellent. This time the lady at the front desk (I've forgotten her name) spoke English well and was smiling and friendly. One of the mornings, though, I left the room at about 9:30am, and went back at 4pm to take a few minutes rest... they had only arrived at our room at that time to clean it. Which is not a huge problem, but we expected by 4pm that the room would have been cleaned already. We asked them to come back in an hour, which they did.
5 out of 5
Recommended
for Everyone
by A verified traveler

近地铁站,交通方便

Posted Jul 29, 2015
就在大学地铁站附近,走路5分钟到大学站,交通便利。环境好,干净整洁,服务也很好。步行至香港中文大学,欣赏风景,感受大学人文气息。很不错的体验!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
Great, very helpful staff. Clean and good food. Great, very helpful staff. Clean and good food.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for overnighter

Posted Jun 13, 2015
Nice place but only for overnight. I would not want to stay here for longer period, because there is nothing around to see or do
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel close to subway/bus service. Great view

Posted Jun 12, 2015
Great front desk staff. Excellent food in the restaurants. Great harbor views.