Ratings based on 727 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton , Ohio

Posted Feb 8, 2016
Great hotel to stay in Hong Kong . Wonderful staff to make your stay comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo, JAPAN

香港で最も美しい景色が部屋から楽しめる、空気も人も最高のホテル

Posted Feb 7, 2016
空港にあるシャングリラのカウンターでリムジンを頼むと、待つことなくメルセデスでホテルまで快適に移動。到着したら専属のスタッフがそのまま部屋まで案内してくれてお部屋でチェックイン。 その前に、部屋のカードキーを入口のスロットに差し込んだ瞬間、正面のカーテンが自動的に開き、眼前にはビクトリア湾と対岸のスカイスクレイパー。 ずっと見ていたくなる景色と素晴らしいスタッフたち。空気もお湯も最適にコントロール出来、調度品も備品も最高、ベッドも心地良く、これまで滞在した数あるホテルの中でも最高の一つです。
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Great stay, we ll be back

Posted Feb 5, 2016
Location was great - 2 stops to Central and very close to the museums. We stayed in a suite that was great and totally worth the money. Horizont club on the 21st floor was excellent (no elevator on the 21st floor which was where our suite was loccated as well but the one flight of stairs did not bother us). Service. Was excellent as well, special thanks to out Guest Relations Team Member Margaret who made our stay soooo much better, Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel with the good location

Posted Feb 4, 2016
Pros: Location
Very convenient. Close to town, station, ferry, shopping, dining. The view from the room and the lobby lounge are good too.
2 out of 5
by A verified traveler from 東京

過大評価高過ぎ

Posted Feb 4, 2016
Cons: 全て
Location: 地下鉄の駅からちょっと歩きます。
1番安い部屋にしたとはいえ、窓を除けば近くの部屋が丸見え、バスタブなし、他の一流ホテル(ペニンシュラやフォーシーズン)では有り得ない、ドアマンが常時いないとランクは落ちます。
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Great hotel

Posted Feb 3, 2016
Polite, friendly and professional staff. Food and service...Excellect! Close to MTR.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
Harbour view room totally worth it. Comfortable room, nice size, only slight criticism was that room had been cleaned for prior smoking. Not enough to change rooms. Awesome view. Overall service outstanding at hotel. Would stay there again. Good location
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne

Great views inside and out

Posted Jan 25, 2016
Pros: The harbour view is always amazing
Cons: The wifi
Location: Close to ferries, buses and short walk to a variety of shops and restaurants.
This is not a cheap hotel, buy it is in an excellent position for wonderful harbour views and is very convenient for shopping , transport and eating out. The rooms are large and very quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Beautiful view

Posted Jan 24, 2016
Good view from the bed of the Victoria strait. The shopping area in the lower levels is extraordinary. However, the bedding was a little too thick. Overall the quality is very high!
1 out of 5
by A verified traveler from Osaka

最悪のレストランスタッフ

Posted Jan 22, 2016
Pros: 無し
Cons: 無理でしょう
朝食でのことでした、麺担当のスタッフが中国人を優先して、私の妻が並んでいるにもかかわらず2回も無視されたと怒って席に戻ってきました。私たちは日本人です。私は妻と一緒にそのスタッフに一言注意をしようと現場に戻ったところそのスタッフはあからさまに嫌悪感のある顔つきで”ハ~?”とこたえたので私は声を荒げて注意すると、今度は目線をはずして”ソリソリソリ”とまったく心のない対応を見せました。私たちはすぐにレストランを出ました。マネージャーは真摯な対応でしたが、このようなスタッフを教育しているホテルに問題があると思います。また彼らは見えないところで何をしているかと考えるともう2度とシャングリラには泊まりませんし、お勧めいたしません。世界中でいろんなホテルに泊まっていますが一番最悪の印象を受けました。