Ratings based on 1,287 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

good value for money

Posted Dec 20, 2016 on Hotels
the front desk requires a bit for customer focus. If he promised to give us the room at a certain time, it should be ready 15mins b4 not 20mins after. In particular, the hotel is not closed to any shopping centre etc.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Write your comment.Thank you very much for staying at L'hotel elan. It is glad to know that your staying experience was almost perfect especially our competitive price which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. Please be informed that the closest shopping mall – APM is only one MTR station away and it also only takes approximately 10-13 minutes’ walk from hotel. Guests may also contact our duty Guest Service Manager for further assistance if encounter any problem during stay. We look forward to welcoming you back at L’hotel elan soon and we could make your next trip a 5-star perfect stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Dec 4, 2016
Staff very friendly and helpful. Hotel is about 8-10 minutes walk from MTR. Would highly recommend this hotel. In fact, have stayed at this hotel my past three trips to Hong Kong.
Comment from Hotel Management
Dec 9, 2016 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to know that your staying experience was more than satisfactory especially our friendly and helpful staff and convenient location which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. We look forward to welcoming you back at L’hotel elan soon and we could make your next trip a 5-star perfect stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

location

Posted Dec 2, 2016
Pros: friendly staff and a iPad in the room
Cons: provide more basic necessity such as a pen in the room
Location: A shopping mall APM is close to the hotel and about 10 to 15 minutes walk, MTR (subway) is about 5 minutes walk from the hotel
it's not a good location, some where in the industrial area, presidential unfriendly to walk around. The hotel reduce basic supply for the guest year after year, last year they still provide a note pad and pencil, this year you have to buy your own pen and paper in case you need to write something. over all, it still a nice place to stay except the location.
Comment from Hotel Management
Dec 9, 2016 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to know that your staying experience was more than satisfactory especially our friendly staffn which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. On the other hand, we always strive for continuous improvements including our firm commitment to ISO 14001 for being environmental friendly in this modern world that most guests use their own smartphones for almost all of their work. We look forward to welcoming you back at L’hotel elan soon and we could make your next trip a 5-star perfect stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Au

If location isn't so important

Posted Nov 27, 2016 on Wotif
The hotel is situated in an almost industrial area adjacent to the docks. The pool and gym facilities are not even worth mentioning, as I guarantee you won't be using the 3 pieces of equipment that are situated across from the checkin area. The pool is placed directly in front of the reception desk on 35 which makes is kind of awkward I guess. Your constantly being watched if you swim by the staff ( just a reflection of poor design)
Comment from Hotel Management
Nov 30, 2016 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is happy to learn from your constructive feedback about the privacy in Gym and swimming pool that it has been a topic of discussion with the concerned department heads and we will make our utmost efforts to improve the situation. We look forward to welcoming you back at L’hotel elan soon and we could make your next trip a 5-star perfect stay.
3 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
It was sad as I booked a one bed room. When I checked in the staff said only two beds. I went with my husband and we usually sleep together.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. We would like to extend my sincere apologies that in some particular aspects we were unable to meet with your expectations and it has been a topic of discussion with the concerned department heads and we will make our utmost efforts to improve the situation. We look forward to welcoming you back at L’hotel elan soon.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 23, 2016 on Hotels